For over 15 years, Essential IT has served clients in several industries to leverage technology and take the next step in realizing their vision. Essential IT was founded on the premise that technology exists to empower you and enable your business to accomplish something worthwhile and previously unavailable. We take a consultative approach to discover and provide what's essential to realizing your business goals and objectives.
As today's technology continues to evolve and interweave with the Internet, we have gone beyond what the typical IT company provides to combine marketing and technology into our products and services. It is no longer sufficient to just have a computer or a website. Both need to be a component of something bigger; something that provides value to your business. We create solutions to strategically position you for the performance you seek.
Your job duties will include:
Helping customers manage/update content or help determine where changes need to be made at.
Responding to customers who report issues with their website and handling/debugging issues (in a timely manner!)
Provide knowledgeable recommendations for solutions to handle customer feature requests.
Regular management of site updates from third party plugins/themes and WordPress Core.
Manage setup of new customers and removal of parting customers.
Delegate and prioritize support tickets while working satisfactorily resolve as quickly as manageable.
At the minimum, a familiarity with WordPress
Experience with plugin support and customer support forums
Nice to haves (not required, but are a plus):
Knowing how to debug and problem solve.
Back and front end development skills
Remote work – You pick your hours but some hours should be Monday through Friday 9am – 5pm EST.
We’re looking for someone who:
Likes to interact with and help people
Is patient enough to deal with frustrated folks that have a wide range of technical experience (or lack thereof)
Is self-motivated to get the job done!
Willing to learn on the job, aka ask if you don't know (we like to teach)
Treats support work like a friendly puzzle to be solved
Wants to grow with a small business - aka grown into managing the entire web support dept.
• *No third parties or outsourcing agencies will be considered, but we are open to worldwide applicants!*
Less than 30 hrs/week
More than 3 months3+ monthsProject LengthDuration
I am looking for a mix of experience and value