eBay Assistant Customer Service and Live Chat - Permanent Role

Customer Service Customer Service Posted 2 years ago


More than 30 hrs/week
More than 6 months

Intermediate Level

I am looking for a mix of experience and value


We are a professional eBay seller on eBay Australia and eBay USA with 3 eBay accounts and an average feedback rating of 99.5%.  We are have been operating on eBay for over 8 years!  

We are seeking an eBay customer service consultant to provide level 1 customer service support to our customers as well as some management of our eBay stores and other Ecommerce Stores.


Customer Service
- Answering all customer emails from eBay and our ecommerce sites. Common enquiries include:
    - Asking when their item was posted and tracking information.
    - General questions about the specifics of products on our listings.
    - Asking to exchange or return an item.
    - Asking to combine postage.
    - Asking for postage costs to various countries.
    - Asking for a better deal
    - Asking if we have other products not shown on our store.
    -  And much more!  

Other tasks:
- Processing all orders from eBay and websites in each day Monday to Friday
- Uploading addresses to our postage software system (typing in some   manually as requried).
- Relisting eBay items and listing new eBay items.
- Editing eBay ads as required.
- Filing unpaid item disputes.
- eBay feedback revision requests as needed.
- Downloading website data for all websites at the end of each month.
- Potential to move onto further work with live chat.


- Excellent written and spoken English skills.  Your English must have been tested with high results.
- Excellent customer service skills.  You must have completed an O'desk customer service test with excellent results.
- Previous experience with eBay, whether through handling customer service enquiries in a similar role or previously employed by eBay or similar.  An advanced knowledge of the eBay platform and eBay procedures is required.
- Availability must be daily Monday to Friday as emails will need to be answered on a daily basis.  We will require your for between 3-6 hours per day.  If performance is good, we may discuss hiring you for full time employment 9am - 5pm Monday to Friday AEST (Australian Eastern Standard Time).
- Excellent reliability.  You must be available to complete all tasks on a daily basis at the agreed time.  You must be able to meet our minimum turnaround times for emails responses at no more than 24 hours (if a customer emails on Monday at 12 noon they must receive a response from us no later than 11.59am Tuesday, exceptions being the weekend).
- You will need to be available for at least one weekly Skype chat meeting so we can discuss progress and any other matters
- Intermediate to advanced experience on Microsoft Outlook as well as a reliable and fast internet connection.  You will need to work on the Microsoft Outlook platform as that is how our email system is setup.
- Ability and willingness to follow our company procedures and communicate effectively with head office in Australia.  
- You will report to Level 2 customer service in Australia.


To become an expert in knowledge of the products we sell we will provide full support including:
- Sending you detailed "canned" answers covering most topics.
- Providing all instruction manuals available for many products.
- You will need to thoroughly read all eBay listings to get more knowledge of all products.
- We can send some products to you as required so you can get more experience yourself on the products.
- We can also provide direct training for any questions you have (ie speak to Level 2 support).
- You will be expected to document all previous questions and answers in order to extend on the "canned answers" so as to make replying to customers quick and easy.
- Previous questions and answers are also available through searching through our previous emails.


This is a permanent role with no finish date.  If successful in the role you can expect a long term and fulfilling career with us with permanent stability.


When applying for this role please note in detail:
-  Your previous customer service experience.
-  Your previous experience on the eBay platform.
-  Previous live chat experience.
-  Your availability.
-  Your commitment to seeking a long term role in this field.
-  Previous experience in developing systems for a customer service role.
-  The city you live in your Country
-  The specifications of the computer you use.
- The type of internet connection you have.

We are seeking to commence this role immediately.
We look forward to receiving your application!

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About the Client

(4.42) 63 reviews

Rowville 07:34 PM

148 Jobs Posted
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Over $50,000 Total Spent
115 Hires, 19 Active

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13,062 Hours

Member Since Apr 19, 2012