For the past five years, I have worked remotely as a Customer Support agent. You've come to the right place if you're looking for a self-sufficient, resourceful, and trustworthy Customer Service Representative. I'm fully invested with backup tools to make sure continuous and interruptless production for you. I want to make sure that your payment is worth it or even more than what you're asking for. I have worked with several BPO companies, primarily in the field of customer service. During that time, I’ve had the opportunity to develop my multitasking skills and be detail-oriented. Working online, and serving customers, is my passion, and I feel pleased to make customers happy. I have experience with Inbound and Outbound calls, but also with email handling, order processing, and working with Zendesk, Shopify, dropshipping, and Sirportly. Most of my responsibilities: - Delivering excellent customer service across different brands by meeting various Service Level Agreements and Key Performance Indicators. - Effectively handle customer service over the phone and through emails - To ensure customer issues are resolved appropriately, and all orders are updated in the back-end system as required. By the way, you can call me Keith or Kito. I'm from the Philippines. Trustworthy, reliable, and goal-oriented. Additionally, if you would like to run FB ads or promote your product and minor Shopify troubleshoot, I could also help.