Experienced IT Service Manager with strong expertise in Service Desk and IT Operations and hands-on experience with IT infrastructure and Information Systems. Over 10 years’ experience in technical and management roles. Proven track record in leading technical teams and delivering technology and business solutions. Key Skills: Implementing ITIL frameworks / Service Desk Institute and ITIL v3 certified Service Desk / IT Support / Operations / Incident / Problem Management / Service Delivery / Service Design Process redesign / Automation / Driving change, delivering efficiency and customer satisfaction Implementing & administering ITSM systems such as Autotask / ConnectWise / Solarwinds N-Able / Brightgauge / ITGlue Business Intelligence / Reporting Troubleshooting / Problem solving / Infrastructure Support / Microsoft technologies Project Management

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Upwork activity

Hourly rate

$45.00 - $55.00

Total jobs


Member since

May 2, 2022

Company information

Agency size

2-10 workers

Year founded


Czech: Native or Bilingual
English: Native or Bilingual