Zen Customer business and data

A vision to serve while building relations as well as providing excellent , result driven services.


16 + years experience in customer service, recruiting assistant , floor support & QA reviewer ,software & technical support, clerical/administrative support, call center, and data entry. Strong and cohesive team with a vision to set off running , actively working towards providing unique solutions to meet and exceed every clients business needs. • 4 year working as a telecommuter with United Health Care Optum and 2 years working with United Health Care Optum. • Utilize strong attention to detail skills and proper handling of sensitive documents • Experienced working and learning in a fast paced online WebEx environment while delivering error free results. • Organized and proactive approach towards tasks and instructions allowing me to be an asset to my Optum Complex & Medical Condition team , United Health Group and any organization . • Proven ability to work individually and/or in a team setting and helping to develop, design and training for teams of 10members. • Professional and effective communicator especially when dealing with providers, management and fellow co-workers • Proficient in Microsoft Office programs , Photoshop , Power Point Slides like Articulate Studio , interactive learning courses & various Adobe programs • Bilingual in Yoruba and Spanish.

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Data Mining & Management

Excel Experts Research Accurate documentation Real Estate verification Loan documentation verification

Customer Experience & Tech Support

Data Entry & Transcription Services

Project Management


  1. Email Support
  2. Documentation
  3. Real Time Stream Processing
  4. Data Processing
  5. Data Entry
  6. Customer Service Training
  7. Customer Engagement
  8. Customer Service Analytics
  9. Transaction Data Entry
  10. Order Processing
  11. Social Customer Service
  12. Presentations
  13. Virtual Assistant
  14. Accuracy Verification
  15. Customer Support Plugin

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Upwork activity

Hourly rate


Total jobs


Member since

Mar 15, 2021

Company information

Agency size

2-10 workers

Year founded


Client focus

Medium business

Very small business

Small business