Kirby's Provider Services

Overview & Home-based job provider – Virtual Assistant  Appointment setter & follow ups  Chat Support  Data Entry, Mining, Encoding  Research  Sales  Typing Emails  Transcription  Updating databases  Technical Support Specialist (Level 1) Convergys Phils – Bacolod Time Warner Cable NYC – Customer Service Associate  Explaining bill; proration, cycle date, due date and balances  Provide support for different cable, internet and phone issues  Determine outages  Book technician’s appointment  Sales  Order-taking, order entry  Calling customer back for a possible sale Stellar Global Solutions Philippines IP Relay – Quality Assurance Analyst  Monitor and Evaluate calls  One-on-one Coaching  Focus Group Discussion  Reporting & Meeting Facilitator  Attend a calibration session TELUS International Philippines Telus Care – Customer Interaction Associate  Explaining bill; proration, cycle date, due date and balances  Upselling  Provide support for different phone issues  Information on how to activate and deactivate phone features  Order-taking, order entry Advanced Contact Solutions, Inc. Verizon DSL – Technical Support Representative  Level 2 support for different internet issues; slow browsing, intermittent connection, no connection, etc.  Account set up using remote access tool  Front line support via telephones  Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services  Provide technical support for level one escalation issues Advanced Contact Solutions, Inc. US Airways – Customer Service Associate  Booking flights  Reissuing tickets  Tracking Lost Baggage, rebooking flight due to cancellations  Upselling; Rent-a-car and hotel accommodation  Dividend miles booking University of Saint La Salle – Bacolod Office Assistant & Student Guard  Opening & Closing gates for Elementary students  Issuing temporary IDs  Ordering office supplies from the Facilities Department Midline Parts Supply Corporation Sales Representative  Present and sell company products and services to current and potential clients  Develop and maintain sales materials and current product knowledge  Establish and maintain current client and potential client relationships Silver Surfer Internet Café Internet Café Operator  Greeting and talking with customers  Setting a budget for wages, supplies and equipment and other expenses

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Apr 8, 2010