Overview
oDesk.com & Elance.com Home-based job provider – Virtual Assistant Appointment setter & follow ups Chat Support Data Entry, Mining, Encoding Research Sales Typing Emails Transcription Updating databases Technical Support Specialist (Level 1) Convergys Phils – Bacolod Time Warner Cable NYC – Customer Service Associate Explaining bill; proration, cycle date, due date and balances Provide support for different cable, internet and phone issues Determine outages Book technician’s appointment Sales Order-taking, order entry Calling customer back for a possible sale Stellar Global Solutions Philippines IP Relay – Quality Assurance Analyst Monitor and Evaluate calls One-on-one Coaching Focus Group Discussion Reporting & Meeting Facilitator Attend a calibration session TELUS International Philippines Telus Care – Customer Interaction Associate Explaining bill; proration, cycle date, due date and balances Upselling Provide support for different phone issues Information on how to activate and deactivate phone features Order-taking, order entry Advanced Contact Solutions, Inc. Verizon DSL – Technical Support Representative Level 2 support for different internet issues; slow browsing, intermittent connection, no connection, etc. Account set up using remote access tool Front line support via telephones Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services Provide technical support for level one escalation issues Advanced Contact Solutions, Inc. US Airways – Customer Service Associate Booking flights Reissuing tickets Tracking Lost Baggage, rebooking flight due to cancellations Upselling; Rent-a-car and hotel accommodation Dividend miles booking University of Saint La Salle – Bacolod Office Assistant & Student Guard Opening & Closing gates for Elementary students Issuing temporary IDs Ordering office supplies from the Facilities Department Midline Parts Supply Corporation Sales Representative Present and sell company products and services to current and potential clients Develop and maintain sales materials and current product knowledge Establish and maintain current client and potential client relationships Silver Surfer Internet Café Internet Café Operator Greeting and talking with customers Setting a budget for wages, supplies and equipment and other expenses