BUSINESS SUPORT SERVICES GIIT COMPUTER back office and business support services help you ensure your business is running smoothly and efficiently at all times. Our experience serving customers of all sizes with their operations means seamless transitions and the ability to easily scale as your business grows. DATA SERVICES DATA ENTRY Online /offline data entry. Digitization of print or scanned documents including handwritten documents. Extract data from images. Data management Data cleansing and standardization. Document management including scanning, indexing, archiving and information retrieval. Data processing Process data from a variety of sources including forms, images, lists, manuscripts and orders. Data mining / online research Competitor research, list building including B2B prospects lead generation. Finance & Accounting Book keeping and accounting • Accounts receivable: cash application, create exceptions. Accounts payable and reconciliation. • Prepare income statements, balance sheets, closing entries. Financial analysis and management reporting. Billing and invoicing • Create and send invoice/purchase order (for B2B operations). • Invoice verification and correct inaccurate invoices. Issue credit memos. • Maintain invoice accuracy metrics Collections • Past due collections. Credit hold and release. 3rd Party usage and management (OCA, outsourcing). Maintain bad debt reserve Payroll • Maintain timesheets, compute weekly/biweekly salaries, email salary notes and payment processing. Marketing Image editing Retouching, color correction (contrast and color balance), combining multiple images, change/remove background, add shadows, add/remove watermarks, cropping and resizing, add patterns, colorization to create the same image in different colors, and masking. Social media management Manage social media platforms for positive and negative comments. Tag product images and filter images uploaded by customers. Social media channels we can manage: Facebook, Twitter, LinkedIn, Pinterest, Instagram. Email and online marketing Maintain/update customer databases, create/edit HTML emails, and schedule mass email blasts. Tools used: MailChimp, ConstantContact and Aweber. Ecommerce GIIT COMPUTER offers comprehensive services to ecommerce organizations whether you need expertise in specific ecommerce functions or complete store management – order processing, vendor coordination, inventory maintenance, book keeping, CRM maintenance, etc. Product Information Management Product information research Performing web research to obtain more information about a product e.g. specifications, images, warranty, weight, etc. Sources used include manufacturer’s catalog, manufacturer’s website, competitor website and product review websites. Product data enrichment We create a wide range of product data enrichment to enhance customer’s experience including categorization, tagging, product cross sell, product upsell, alternative products, related accessories and recommendations. Product listing Uploading products into the ecommerce store backend and also creating product variants e.g. size and color, depending on the type of products. We work with custom ecommerce environments and support popular platforms and marketplaces including Magento, Shopify, BigCommerce, X-cart, NetSuite, Volusion, Yahoo Store, Buy.com, eBay, Amazon and Sears. Tools utilized: StitchLabs, TurboLister, Auctiva, ChannelGrabber and SellBrite. Price updates Update product prices, implement special sale and offers, and combo prices. Image Services Image/Photo editing Retouching, color correction (contrast and color balance), combining multiple images, change/remove background, add shadows, add/remove watermarks, cropping and resizing, add patterns, colorization to create the same image in different colors, and masking. Image optimization Optimizing image sizes to comply with marketplace requirements and also for SEO purposes.