Overview
To obtain a position where I can maximize my multiplayer of management skills, marketing, customer service, telemarketing in a prestigious company with opportunities for growth and advancement. WORKING EXPERIENCE: JobsPlus Services Philippines Support Officer/Lead Generation Sept.2011- June 2013 Roles: a. Phone and Email support b. Software Testing c. Implementation of JobsPlus for new clients d. Maintaining JobsPlus documentation, eg (User Guides, Release Notes, Training Manuals, FAQ etc) Sauce Media Lead Generation/Appointment Setting 2011 TGK Asia Home based Payday Loan Verifier and consultant Sept.12-March 8,2011 Inbound and Outbound account, verify customers PDL (Payday Loan) make sure that all requirements are properly verified ,process and approve loan once customer meet the required information,make sure that the customer understand the terms and condition of the said agreement ,email, follow up calls for customer who was not able to finish verification on line. HOMESHORING ASIA (home based) March.6,2011 - Nov. 31, 20011 Customer Service and Out Bound Telemarketer GRANT Assist customer find grants and give information regarding grants. Offer grant Information and list of Grants available for them. Achivement: Top 3 new agent of the month Sept-October 2011 REVENUE EDGE Telemarketer Jan.24, 2011- April 24,2011l LEAD QUALIFIER :(U K account) Campaign Make sure that delivers the script according to the quality parameters, make sure that the customer understand the purpose of the call ,the customer must understand investments especially SHARES, has exposure to investing in shares, and has invested directly or indirectly on shares and or stocks....because the account is all about qualifying them for stocks investments.... Achievements/Recognition Best new agent of the month January 2011 AMBERBASE SOLUTION Telemarketer Jan.2009-Jan.2011 Discount program, Business Magazine, (Discover MORE CARD)Campaign Offer products with benefits and features....qualifies customer based on the clients requirements ,only lead person are qualified for the benefits and features of the program...as an agent make sure to follows duties and responsibilities given ,hit the goals as expected .. Discover More Card ;.inform customer that they have been pre approved that they need to verify some basic information over the phone ,that we make sure it’s an actual application over the phone ,we must always follow the Q A’s guidelines.. Awarded Top A agents EPIXTAR PHIL. TELEMARKETER Feb. 2008-Feb. 2009 Discount Program and Bus. Magazines Campaign Campaign In Discount Program, we make sure that the customer knows the purpose of the call, we stresses the benefits and features of the products that lead to a need ,make suggestions, read the script according to the Q A quality and standard ,as an agent we assist and give proper information to the customer we give ideas to the customer that they need to have this for them to help them save money as well... Business Magazine, helps company keep track of their technology , and innovations ,give updates.. Awarded Top A agents DUNKIN DONUTS INC. ACCOUNTING STAFF April 1996-April 1997 Process accounts receivables of the employee payroll ,employees benefits and others..Make sure to assist employee benefits and process it before every cut off and make sure to be always available for every employees concerns regarding their benefits and contribution... DUNKIN DONUTS STORE SERVICE CREW Dec.1995-April 1996 Assist customer, order taker, suggest slow moving donuts and beverages and newly introduce products in the store, delivers order food promptly and satisfactory to the customer expectations, maintains food quality and service... conduct monthly inventory. Promoted as an ACCOUNTING STAFF for good performance and work attitude.. JOLLIBEE FOOD CORP. SERVICE CREW/SMART ASSISTANT(Events Coordinator) Feb.1991 Assist customer, order taker, suggest food that is new in the store, delivers order food promptly and satisfactory to the customer expectations, maintains food quality and service... Assist birthday party and events, conduct small program for the kids... MINDBUILDERS PUBLISHING Part Time SALES COORDINATOR 2006- 2011 Helps new agents promote textbooks by giving them free seminars ,pointers on how to make a sales ,provide assistance in their day to day activities, monitors, evaluate performance.