OMNI Virtual Assistants
One stop shop e-commerce ROCKSTAR Virtual Assistant! Tell us what you need and we got your back!
We're a professional with years of experience in handling multi-national clients. Our unique professional expertise stems from years of excellent customer support, admin tasks, social media strategies, creative problem solving, and building customer loyalty, Order processing, and handling my own team, Project Management. We were confident in our ability to make anything we put in our minds to succeed. We work quickly, positively, and efficiently because we love what we do. We are incredibly motivated and a great manager of time. We learn swiftly, and we have strong analytical skills. Customer Service Experience: - e-commerce E-mail Support: Overstock, Lazada Singapore (owned by Alibaba) - e-commerce Chat Support: Lazada Singapore (also did outbound calls) - Information and Communication Technologies (ICT) Chat Support - SaaS E-mail Support: Technical Support Experience: - Information and Communication Technologies (ICT) Chat Support: V We also have the skills in: ✔ Proofreading ✔ Transcribing audio files with 95-100% accuracy ✔ Web Research, SEO Keyword Search ✔ Social Media Management on Facebook and Instagram and essential Social Media Marketing ✔ Product Listing ✔ Lead Generation/Prospecting ✔ Creating canned responses and e-mail templates ✔ QA for chat/e-mail transcripts ✔ E-mail blasts (Klaviyo) for abandoned carts ✔ Writing/optimizing product descriptions, meta tags, and meta descriptions We have experience using various CRM's and the following: ✔ Shopify, Product Options by Bold ✔ Gooten, Printful ✔ Oberlo ✔ WordPress/Woocommerce, Weebly, Wix, and Canva ✔ MS Suite and Google Suite ✔ Slack, Zoom, Teamviewer, etc. ✔ Zendesk, Freshdesk, Gorgias, and other customer messaging platforms that are unknown to the public ✔ Amazon FBA, Jungle Scout extension, Amazon Scout extension, PriceBlink extension ✔ Amazon Seller Central, Walmart Seller Central, eBay Seller Hub, Lazada Seller Central ✔ ISBN Search ✔ Google Keyword Planner ✔ Zen Arbitrage ✔ Asana ✔ REI Simple We can also screen/interview aspiring applicants, supervise/manage a team, and train VA/CSRs. We are knowledgeable of both HTML and CSS. We also have experience in primary Photo Editing/Graphic Design. We are flexible, open to new changes, and can be trained for new things/tools.
Data Entry & Transcription Services
SMM - Social Media Marketing
Graphics & Design
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