Immediately available\ Canada Work permit valid up to 2022. Hands-on experience in Tier 3 technical support, Design and implementing IT solutions for Voice and Data network. Proven experience in managing Helpdesk operations, Network and System administration, Datacentre ecosystems and IT infrastructure projects. An autonomous practitioner of people management skills and a passionate team player experienced with cross-functional and multicultural international teams. Experienced in system environments: Windows 10 and Office 365 administration, Kaspersky and Sophos Antivirus, Windows Server 2016, VMware, Citrix and AWS Cloud environment. Experienced in managing technologies: Cisco Routing and Switching, Cisco Unified Wireless & Mobility, Cisco Unified Communication Managers (CUCM, Unity and Expressway), Cisco Smart Licensing server, TCP/IP, DHCP, DNS, OpenDNS, TFTP, VPN, Camera network systems, Cabling, and other passive utilities for Network and Datacentre. Hardware managed: Workstations and Servers, Cisco Routers (2900 to 3900 series), Cisco Catalyst Switches (3700 to 3800 series), Cisco Wi-Fi Access Points and Controllers (5500 series), Cisco Meraki Router and Switches (MP and MR series), Cisco Catalyst Datacentre switches (4500, 6500 series, 4948E and MDS 9100 series) Experienced in managing projects: Implementations of IT infrastructure solutions such as Campus networks and Datacentre ecosystem, System sizing & architecting, Restructuring and migrating legacy IT systems etc. IT Operations support: L3 Technical support and training for Helpdesk team and Users, Solutions design support for pre-sales, Project planning and implementations, IT Audit and Asset management including asset disposal, IT acquisitions and SLA management.