Forward Focused


Thank you for taking the time to visit my work profile. I appreciate your interest in learning more about my professional background and experiences. Kindly find my detailed professional background and experiences given below. I am a highly skilled and dedicated customer service professional with over 12 years of experience in providing exceptional service and support. I have proven track record in delivering excellent customer experiences, resolving inquiries and complaints, and building strong relationships. Strong communication, problem-solving, and interpersonal skills. Committed to delivering top-notch service and contributing to the overall success of the organization. Proficient in providing remote customer support across various industries. Skilled in communication, problem-solving, and conflict resolution. Self-motivated, adaptable, and committed to exceeding customer expectations. Experiences- 1) Successfully managed a high-volume customer service department, overseeing a team of 15 representatives. 2) Developed and implemented customer service procedures, resulting in improved efficiency and customer satisfaction. 3) Resolved complex customer issues and complaints, ensuring a positive resolution and maintaining customer loyalty. 4) Conducted training sessions for new hires, focusing on customer service best practices and product knowledge. 5) Collaborated with cross-functional teams to address customer concerns and implement process improvements. 6) Utilized CRM systems to track customer interactions, gather feedback, and identify areas for improvement. 7) Handled a high volume of customer inquiries through phone, email, and chat, maintaining a high level of professionalism and empathy. Skills- 1) Excellent verbal and written communication skills, with fluency in English, Hindi, Bengali, and Manipuri. 2) Proficient in CRM software (e.g., Salesforce, Zendesk) and other customer service tools. 3) Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). 4) Exceptional interpersonal and relationship-building skills 5) Proven ability to handle high-pressure situations with composure and empathy. 6) Exceptional interpersonal and relationship-building skills. 7) Detail-oriented and highly organized, with a focus on delivering personalized customer experiences. If you have any questions or require further information, please feel free to reach out to me. I would be more than happy to provide any additional details or discuss potential opportunities for collaboration. Thank you once again for your time and consideration. I look forward to the possibility of connecting with you further. Best regards, Mrinmoy Sinha

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Feb 19, 2020