High Reliability Organization Council

Data scientists, developers, project managers, and experts in human performance, all delivering highly reliable results


The High Reliability Organization Council (HROC), experts in Human Performance and High Reliability Organization (HRO), has a data science and development team offering capacity in complex system design, technical development, and meeting IT project specifications. Expertise in task saturation (and its impact on HRO objectives) helps ensure projects undertaken can complete on time and within budget. Members of our team have led many Defense and Federal contracts and grants, including with the Defense Advanced Research Projects Agency (DARPA), Army Telemedicine and Advanced Technology Research Center (TATRC), Air Force, NIH, CDC, and others, as well as projects with hundreds of healthcare facilities and providers and also beyond healthcare. Our diverse team (e.g., hospital CEOs, Veterans, past Malcolm Baldrige examiner, etc.) has proven in critical, time-sensitive settings how to approach High Reliability levels of Human Performance. This ultimately maximizes quality and efficiency of teams and their deliverables. We have also analyzed data and showcased results that endure peer reviewed scrutiny (including New England Journal of Medicine). We are consultants that bring our own unique tools to ensure projects meet specs, budgets, and timetables. As scientists, system designers and patent-holding inventors, the technologies we have helped develop are based on AI / machine learning to perform data mining, predictive analytics, and task management to ensure higher compliance (a key area of expertise). Formerly, HRO required more and more checklists to be done -- and everyone to overachieve to get them all done. However, this is not cost-effective, nor practical. Compliance, our research has shown, is increased by preventing checklist / cognitive overload, which can be accomplished by micro-targeting quality assurance primarily on tasks at risk of failure. This capability can be harnessed for end products and services to better serve customers (for market share and growth) and operations (for safety and throughput).

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Data Mining & Management

Data Extraction/ETL

Machine Learning

Data Analysis & Testing

Mobile Development

Product Management

Ecommerce Development

Management Consulting

Product Design

Content & Copywriting


Mathematical Modeling
Explainer Video
Research Proposals
Project Risk Management
Human Factors Analysis
Load Balancing
Employee Training
Lean Consulting
Problem Resolution
Rapid Prototyping
Relational Database
Customer Retention
Leadership Development

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Upwork activity

Hourly rate


Minimum project size


Total jobs


Member since

Jan 3, 2020

Office locations

Company information

Agency size

11-50 workers

Year founded


Client focus

Large business

Medium business

Very small business

Small business

English: Native or Bilingual


Modern Healthcare Hall of Fame Awarded by Modern Healthcare magazine to (HROC Chairman of Advisory Board) Fred Brown
Military Health System Innovation Award For Military Acuity Model invention in 2013, built on multiple patents awarded to HROC Chief Scientist Terry Rajasenan
Cover Story Article in Peer Reviewed Journal For task saturation prevention technology applied to new HRO model
Journal of Healthcare Informatics Innovation Award Finalist For Healthcare Smartgrid implementation, which turned around a major East Coast medical center recognized worldwide (top 10 in heart transplants)
Congressional Committee Recognition (Multiple Years) For support provided to DoD and to VA Health Systems