Belize BPO Solutions

Overview

Based in Belize, my time zone is a close match for both US and Canadian clients! Looking for reliable Talent? I am constantly in pursuit of perfecting my craft by providing superior Customer Service and Telemarketing; meeting clients and exceeding client's expectation. I am also by nature a people person. I just love to interact with people! I am a hard working and detail-oriented Customer Service Specialist. With English being my first language, I am a strong communicator. My expertise in Customer Service,Technical Support, Email and Chat Management providing support with platforms like: Zendesk, Shopify, Wordpress, Gmail, Social Media Marketing, Slack and much more. The key to my success has been to learn quickly and to then reach a higher personal and professional standard by seeking additional responsibilities. One of the main purposes in my professional approach is to help the company's growth with my extensive problem-solving experience, analyzing your business complexity and how your support team works, helping to manage it the best possible way for your company by perfecting your customer service support service. I am confident that with my extensive work experience, the skill set I've developed over the years and my unyielding desire to exceed expectations, I will be an invaluable addition to any company who will choose to hire me Experience March 2021- May 2021 National Debt Relief Services, Canada - Administrative Supervisor Managed debt collections. Managed document collections. Managed all customer service duties. April 2014 - March 2019 New Car Canada, Canada - Training Facilitator Screened and trained new staff. Managed the quality department. Managed the retention team. October 2014 - April 2014 Euphoria Tech Ltd, Belize - Training Supervisor Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean ac interdum nisi. Sed in consequat mi. Sed pulvinar lacinia felis eu finibus. March 2012 - September 2014 Alliance BPO, Belize - Operations Manager Screened and trained all incoming staff. Managed daily operations. Trained administrative staff such as Quality Analysts, Supervisors, and System Trackers. Other Certificates: SCAIC Life skills facilitation trainer. Provided through CRD Belize Skills: • Lead generation via telephone (cold calls), email, social media, and networking. • Social Media Marketing • Market Research • Design, implementation and evaluation of successful sales strategies. • Development and maintenance of clients portfolio. • Project management • Appointment setting • Sales Consultancy • Specialized in HR Services, from recruitment, and training. Strengths: • Create long lasting relationships with clients. • Work well under pressure to achieve targets. • Well organized & detail orientated. • Responsive to clients needs.

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Upwork activity

Hourly rate

$15.00

Total earned

$10K+

Total hours

2,047

Total jobs

1

Member since

May 21, 2013