“Irene has proven to each of her clients that she is a focused, dedicated, detailed oriented person. She is friendly and with a great personality that customers can notice when she is on the phone. Creating a bond that encourages trust on her clients” I am committed to providing high quality to clients in the most flexible and professional way. With extensive experience in all aspects of Customer Service, Sales, and Quality Management. I found really useful to manage multiple priorities, meet strict deadlines and adapt to challenging work environments. My areas of expertise are (but not limited to): - Inbound/outbound calls - Inbound/outbound chats - Inbound/outbound emails - Avaya and Zendesk System Thanks to my experience I’ve earned critical thinking aptitudes to analyze difficult situations, and formulate strategic solutions to solve complex situations. Equipped with articulate communication and interpersonal skills plus a native sounding English thanks to my 12 years of school preparation I am sure you will be pleased with my services.