Hi, I'm Quennie. I have expert knowledge in everything customer service representative with over 12 years of experience. Most recently I have worked as a Team leader for Chegg - an American education technology company based in Santa Clara, California. It provides homework help, digital and physical textbook rentals, textbooks, online tutoring, and other student services. I'm responsible for the UpWork support team that handled tickets/live chat/back office tasks. ✅SERVICES: Help Desk/Ticket Support Live Chat Support Email Support Inbound Phone Support Outbound Phone Support Front Office Back Office Virtual Assistant Data Entry ✅CHANNELS: Live Chat and Phone Support Representative Zendesk Customer Service Specialist Customer Service Supervisor Subject Matter Expert Ticket, Chat, Phone, Social Support Agent ✅TOOLS: Salesforce Nano Rep Bold360 Asana Liveperson WooCommerce NuVoxx Cloud StarPBX Amazon Seller Central HelpDesk Gladly Buildertrends Slack Microsoft Teams Thank you for checking out my profile, and hope I can share my skills and knowledge with great dedication and enthusiasm in order to help the company/services effectively achieve its organizational goal.
- Online Chat Support