I have G Suite set up at Hostgator to handle the email from my WordPress site. I don’t send email out of the website. I don’t collect email addresses at the website. The website sends an automatic reply to the client when he fills out a form requesting an appointment. At the same time it sends the form to us at our G Suite email. This happens 3-4 times a week at the most.
Problem: The notification to the client lands in his Gmail Spam folder and the form lands in our G Suite Spam folder. The message from Google:
“Why is this message in Spam? We've found that lots of messages from gator4221.hostgator.com are spam.”
This is a major problem because the form has to land in the Inbox so that we are notified with an alert to a cell phone and desktop that a form has arrived.
I have changed every setting in Gmail to recognize that messages from the site are not spam; nothing has worked.
Hostgator was no help with solving this problem:
"This is a shared environment, which means there are other users on the server, and due to this, their actions can sometimes effect your account, which is happening now. We will work with google to clear this up as soon as we can, but I might suggest that you switch over to the fetch method instead of trying to send the messages directly. This bypasses all of the problems and allows you to pull your mail into google rather easily. More details on how to set this up can be found at the link below."
As I remember, a consultant set up the fetching method when I first started. It did not work for us because it fetches only once an hour. Even if we use this method to solve the problem with our Inbox, the client is still receiving notifications in his Spam folder.
Is the problem that the email from my website is not authenticated? This is from Google:
"If a message you sent arrived with a question mark "?" next to your email address, the message wasn't authenticated.
Messages must be authenticated to make sure they're classified correctly. Also, unauthenticated messages are very likely to get rejected. First, make sure messages you sent are authenticated using DKIM (preferred) or SPF.
Next, check out these tips for sending bulk messages with Gmail:
• Use RSA keys that are at least 1024-bits long. Emails signed with less than 1024-bit keys are considered unsigned and can easily be spoofed.
• Learn how to create a policy to help control unauthenticated mail from your domain."
How would you solve the problem?
Please note that the website contains adult content that many people will find offensive.