The Business (Administrative Assistant) is responsible for administrative activities related to assigned clients. Work closely with Sales Team Leader and other support personnel. Main responsibilities include claims, deductions, and promotion forms management; assists with performing administrative activities, and facilitates problem resolution by maintaining communication and serving as a liaison to the Sales Team, customer service personnel, and other support staff.
Claims Deduction Management.
Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.
Interface with Customers and Clients to ensure outstanding customer service Promotions Forms Management.Maintain efficient forms management process through consistent application and training.Skills: Strong skills with Microsoft Office Suites (spreadsheets, word processing, presentation development).
Customer Service Representative
Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:
•Responds to telephone inquiries and complaints using standard scripts and procedures.
•Gathers information, researches/resolves inquiries and logs customer calls.
•Communicates appropriate options for resolution in a timely manner.
•Informs customers about services available and assesses customer needs.
•Provides functional guidance, training, support and assistance to lower level staff.
•Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
•Prepares standard reports to track workload, response time and quality of input.
•Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
•All other duties as assigned.