Each summer, most student groups move out of their homes. Three to ten days later, a new student group moves in. There is much to be done: any damage from the former group must be repaired; any trash left must be picked up; any dirty areas must be cleaned; any work the owner wants done must be completed; and any upgrades must be made.
Ensuring that the team gets all the transition work done is the job of the Maintenance
Dispatcher. He or she converts all maintenance tasks into work orders, and ensures that these are completed on time. During the rest of the year, the Maintenance Dispatcher handles weekly maintenance and upkeep at the properties. He or she directs a smaller team of workers as they respond to work orders placed by current tenants, and upgrade requests submitted by our homeowners.
• View the submitted reports of work that needs to be done at each home
• Assign one or more maintenance workers to complete this work (we will provide you with a US phone number), explain the work order, and send them to the correct property.
• Monitor the progress of each task, offering the workers guidance when necessary
• Update each home’s report so Management knows current status of each repair
• Ensure that all purchases/supplies are recorded on work order.
• Order dumpsters if trash in home
• Ensure furniture is delivered to proper homes
• Quickly answers or replies to all communication from superiors during work hours
• Report problems with Workers to Manager (e.g., inefficiency, insubordination, consistently poor work)
• Excellent communication skills in English – including writing, listening, and especially speaking (phone calls are a vital part of this position).
• Time commitment. This full time job requires 40 hours of work per week for most of the year
• Own a functioning computer capable of word processing, PDF reading, printing, & internet access (computer must be able to properly view most websites)
• Experience managing/directing others
• Experience using Google Docs
• Ability to exhibit a high degree of confidence and professionalism
• Self-motivated: able to work frequently, proactively, and independently
• Ability to aggressively, industriously, and creatively perform all duties with only general supervision
• Access to fast, reliable internet connection.
• Headset or other devices necessary for making phone calls from your computer. Must sound like a phone connection to the people you call (e.g., usually no static, echoes, background noise).
• Proficient knowledge of Microsoft Word and Excel, and ability to quickly learn new software programs