We are looking for an exceptional and savvy CS + Infusionsoft/Wordpress expert to join our fast, busy, exciting team. You are a super positive person who loves to fix problems, help people and make customers feel delighted!
You’ll be providing customer support over email as well as assisting the Project Manager in a range of web business management tasks including website updating, community management, CRM system updates + the rest of the wide range of tasks that comes in an online empire.
This is a work-from-home position. You can work from anywhere in the world in your pyjamas surrounded by cats.
Leonie Dawson International Pty Ltd is a fast growing online company that doubles in size each year. We pride ourselves on exceptional customer service, making our biggest goals come true, combining right brain woo-woo intuitiveness with left brain strategy + taking the business to the next incredible level. We are heart-centered, goal-loving, dedicated + disciplined and we need you to be too.
You need to have:
Availability to be a member of a rapidly growing business in a good natured and self directed way.
Availability for email processing at consistent times every day, Monday through Friday. Our tribe needs tending to, and consistency is key.
Willingness and ability to learn new software and skills as needed–and to do so sometimes very rapidly. Ya gotta love tech!
SKILLS YOU WILL NEED
Intermediate to advanced skill level with Infusionsoft
Experience assisting other solopreneurs, micro businesses or small businesses with an emphasis in customer service via email
Exceptionally high levels of attention to detail, self-motivation, follow-through and thorough communication. Flakies need not apply. We’re a team of recovering workaholics, and if you’re not fast-paced and driven, you will not keep up.
Ability to quickly adapt to new technologies + software platforms. You are suuuuuper comfortable on the internet and computers and handheld devices andandand… - it’s your preferred place of being.
Experience in Wordpress
Experience in project management cloud software (i.e. Basecamp or Teamwork)
Experience in Sirportly
Experience in Memberium type platforms
If you don’t have experience in these - share your experiences in relevant platforms + tell us how you go with adapting to new tech!
Other Important Pieces To Note
We’re hippy-dippy but we’ve also got a standard of excellence. We measure performance and report on customer service to make sure that it’s continuously scrumptious. If you don’t like full transparency and constructive feedback to grow, this isn’t the right fit for you.
We are also lovey-dovey as all buggery… with each other and with our customers. We expect you to continue that scrumptious tradition. After all, our clients are our treasured friends… and putting a smile on their faces is part of your job! Hooray!
We are a workplace that celebrates unicorns, swearing, awkwardly long cuddles & oversharing. If the sound of that makes your skin crawl, we’re probs not the right fit for you.
If you don’t LOVE customer service and Infusionsoft and are looking at this as an entry job to get to somewhere else in the company, this is not the right job for you. It can get wildly busy around these parts, with some seasons being a customer service tsunami! We need someone who lives and breathes delighting customers, who can ride the wild waves & enjoy the journey of helping peeps!