We are the world’s leading eyewear e-retailer currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.
Main Job Tasks and Responsibilities (includes, but not limited to):
Work with customers daily via email, phone and live chat.
Handle retail customer service inquiries for the German speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.
Response to minimum 100 e-mails equivalent per day.
The Successful Applicant:
Fluency in verbal and written German; additional language is an advantage
Excellent time management and documentation skills
Customer service experience preferred
Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week
High speed stable internet connection
Minimum 6-month commitment