Join the Leader in the Call Center Business! Trusted by leading Fortune 500 a clients, DISK, LLCis an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. DISK, LLC offers a wide range of call center services designed to help create, cultivate and maintain our customer’s precious asset— their customer relationships.
Job Summary: This position is responsible for providing exceptional customer service for in-bound customers. Representatives will be required to provide excellent customer service and technical assistance for leading consumer electronics, roadside assistance, travel, computer companies, and more! This position requires an individual who has demonstrated success in working independently (with minimal supervision) and working as a productive member of a remote team. Representatives will be required to have strong communication skills and the ability to establish strong customer rapport.
Responsibilities include providing quality customer service while demonstrating the ability to accurately troubleshoot and diagnose customer questions and concerns.
-Utilize various on-line tools including MSOffice (Word, Excel) to research, diagnose and resolve customer issues. Will utilize web-based applications to navigate through multiple on-line information resources.
-Will be responsible for accurately documenting customer records including, essential information that was necessary to resolve the customer’s questions or concerns.
-Ability to make independent decisions based on established guidelines
-Ability to effectively handle complex customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction
-Must be able to effectively diagnose a customer’s issue by asking probing questions and demonstrating effective listening skills
-Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted environment
-Consistently demonstrate the ability to increase customer satisfaction results
-Ability to meet or exceed established performance goals
-Must be able to adhere to an assigned work schedule, must be dependable and punctual
-Will acquire and retain multiple product range knowledge
DISK, LLC is growing and recruiting enthusiastic, dedicated, outgoing professionals who are interested in a rewarding career.