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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Salary: commensurate with experience (please send salary requirements along with application) Details: The Customer Experience Executive is responsible for managing customer support requests, resolving them, and improving the customer experience using the information gained from that experience. The successful candidate will help increase the numbers of users applying our Best practices, and ensure that our retention remains high. The candidate will know how to engage directly with our outside customers (insurance company claims personnel and law firm attorneys and staff), as well as our internal teams. Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals. Under general supervision, the Technical Customer Experience/Customer Support Executive will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks/Essential Functions: Deliver service and support to end-users using and operating our insurance claims litigation software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates Skill and Knowledge Qualifications: Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Willingness to cooperate with others and work to the greater good; Multi-tasking capabilities; Competencies: Exemplary attendance and punctuality Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Focuses and guides self and team members in accomplishing work objectives. Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener. Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
Fixed-Price - Expert ($$$) - Est. Budget: $1,500 - Posted
.NET E-commerce site with Web DB to house site data. RMA process, Buyback process, product pages, reporting tools, logo, shopping cart- site will work on multiple platforms- will have facebook, instagram and twitter connectivity. (direct feeds are available at additional cost.) for cusomer processing Shopping cart and credit processing API. SSL certificate for online credit card processing and sensitive data.
Skills: CSS HTML HTML5 JavaScript Magento MySQL Administration PHP Shopify Web design Website Development Woocommerce WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
Looking for excellent writer to produce high quality content for children (short tales for 3-5 years old). The job would require you to produce excellently written articles for a variety of topics. If the first job is completed successfully and with high level of quality, we can discuss long term work. I am looking for someone who enjoys writing. You must have an excellent understanding and writing in English language – ideally English should be your native language. You should also be aware that you will be required to sign a quick non-disclosure agreement before the work begins. Additionally all work will be subjected to a plagiarism check via a service such as CopyScape. I look forward to working with you!
Skills: Article Writing Content Writing Creative writing Ghostwriting
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
About work Our customer are building 6 more villas for site We need 3 realistic exterior view from there. The views generally placing building to our sending images. So you can render self construction then place with photoshop Our models on sketch-up and placement photographs are ready Renders should seems more realistic. Waiting for your bid for 3 render. Also look at my attachment below. Thankx
Fixed-Price - Intermediate ($$) - Est. Budget: $30 - Posted
I am looking to have a sales / informational tool made in a similar format as the attached pdf for our company All information contained herein will be provided pending acceptance of the project. I would like to hire someone to make a 1 page layout to start, then pending their assignment would be re-hired for a 5-7 page pamphlet.
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
We are looking for an individual or a company that has expertise in local search marketing within the USA. You must know Google My Business inside out and how to show up on the first page of Google in one of the top 3 spot of the business listings in the local market The same person/company will also be responsible for the local listing in Bing/Yahoo. We will require references and proof listings that you have ranked. USA candidates only. Please respond with a telephone number so we may contact you.
Skills: Google+ Localization
Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Hi We need someone to correct our sitemap settings, We submitted over 24K pages but only 10K are being indexed. You will need to find out errors and fix it. We are using opencart and have sitemap extension + Google webmaster tools. Kindly on make offer if you are familiar with opencart. Thanks
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I have a lot of old websites built using html (non-mobile friendly). I need someone with good knowledge of WP to migrate them over to WP. Here is an example of one of my old sites: Here is a new site I did myself: The sites are reasonably small, 5 - 20 pages. I can do this work myself, but just don't have the time to commit to do it. I've done a couple myself and both took me less than 4 hours each. I'm expecting someone with more experience to be faster than this. Once you do the first one this would surely be the case as all the sites are the same format.
Skills: WordPress
Hourly - Expert ($$$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
Looking for a experienced graphic designer to design a company logo and do the design work for a pitch deck that will be provided to you. Timeframe to project completion is less than 1 week. You will be provided a spec for the logo, sample colour palettes, etc. and will be expected to take feedback on board and iterate the logo design with the team. You will deliver a final logo in .ai format. You will redesign the pitch deck using Adobe InDesign. You will be provided with a pitch deck with all the content finalised and some design work already done to it. If you are interested please include "I am a Human 54" in your response. All responses that don't include this will be treated as spam.
Skills: Adobe InDesign Graphic design Logo Design Presentation Design