We have implemented an age verification solution on our website using the Veratad database. Our website is hosted on the Bigcommerce platform. We are looking to improve various aspects of our age verification process, and need help from someone experienced producing custom coded solutions within Bigcommerce.
Ideally we would like to see...
1. Ability for customers to upload photo ID's manually via a popup notification if our auto-verification process fails. This upload will generate an email to our customer service department, with associated order information (customer name, order number) containing the uploaded attachment.
2. Create automated email and/or text message reminders to customers that have chosen not to upload a photo ID at the time of placing their order, directing them to upload an ID before their order can be processed. After customer ID has been uploaded, the automated reminders will cease sending.
3. Automatic assignment of a 'verified' customer group to customers that have been auto-verified, as well as any manually verified customers. All customers in this new 'verified' customer group should not trigger future verifications from Veratad. In other words, we want to verify customers one time only, and never attempt to verify them again.
These solutions will also need to be applied to our Bigcommerce mobile theme as well, which should only require minor adjustments.
Expert level programmers only please. We are looking to get started right away.