Transit Time/Lead Time Confusion
When placing an online order, during the check-out process the customers are provided with estimated transit days and customers are mistaking this as their lead time. We need the following verbiage to appear at checkout: “Manufacturing lead times vary. Please call customer service at 800-452-0639 for current lead times. Depending upon the season, lead times can be 30 to 45 days (less on some products) after receiving your order.”
Search Bar/Search by Sku
Incorrect photo appears when searching by part number. Great source of confusion for our customers. Receiving calls/emails daily regarding this issue.
Can we implement UPS as a carrier?
New tax rates have been implemented for CA and NYS. Can this be uploaded to the system?
Shopping Cart Abandonment Email
Can we generate an abandoned cart email to customers?
Receive calls daily from customers asking why they can’t view our website on their cell phones.
Slowness of Website
Still receiving complaints about how slow our website is.
Company Name Field
For Online Orders a company name field needs to be inserted.
When submitting a freight quote online, if one of our carriers doesn’t go to that zip code it will come back as zero freight, and of course customer’s select free freight every time. Until, they receive a call from our office telling them that free freight is not an option.