Desktop Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Cyzerg is a technology company actively serving more than 68 companies in South Florida, which guarantees you new challenges, a chance to discover new things, and an opportunity to better your career. If you are passionate about technology and helping others, we would love for you to join our team. We at Cyzerg are all about opportunity. As long as you are hungry for knowledge and persevere in learning, we will expose you to our team’s combined 40 years of experience. Job Requirements: • Deliver out-of-this-world customer service and superb technical support to end-users feeling disappointed with technology. We love becoming end-users’ most reliable right hand. • Experience installing and troubleshooting client operating systems including Windows XP, Windows 7, Windows 8 and Windows 10. • Install, configure and troubleshoot local and network printers – local installations and also via GPO. • Install, configure, and troubleshoot email and Outlook related issues. • Create new users account in active directory, setup share and NTFS permissions, and troubleshoot access control issues. • Experience with Office 365 including creation of mailboxes, distribution lists as well as configuring forwarders, archival, etc. • Analyze and troubleshoot issues related with computer performance and system degradation. • Able to troubleshoot network and internet connectivity issues. • Knowledge of common network services and protocols such as: DNS, TCP/IP, FTP, HTTP, etc. • Experience using troubleshooting tools including but not limited to Ping, Nslookup, Tracert, Telnet, Task Manager, Performance Monitoring, Process Explorer, Check Disk, etc. • Experience removing malwares including but not limited to virus, ad-ware, spywares, Trojan Horse, etc. • Support customers application as needed – we will train you on this if required. We have an excellent knowledgebase! • Troubleshoot issues with remote connections at the desktop level and escalate tickets when required. • We know that you love challenges and new opportunities. So, as part of your career development, we will always provide new opportunities via projects or special tasks as needed. Qualifications: • Bachelor’s degree in computer science or equivalent education. • At least four years of Help Desk experience. • A+ Certified. A must. • Network+ very nice to have. • Strong written and oral communication skills - English. Spanish a plus. • Ability to manage time and case load effectively. • Outstanding customer service skills. • Inquisitive and almost a perfectionist. • Persistence and analytical skills. • Focus and detailed oriented. • Knowledge in Autotask is a plus! The following are some very specific job requirements and pluses: • Ability to work 8hrs a day on Eastern Time Zone. A Must! • Access to guaranteed and fast speed internet connection 24/7. A Must! • A valid Skype account to interact with the sales team, employees and company executives. A Must! Benefits Awaiting: • Paid medical insurance. • Competitive salary. • Paid vacations and unlimited un-paid vacations. Yes you read right, unlimited vacation as long as there are no abuses and proper coordination. • Participation in our profit sharing plan. You can take home up to 5% of the company’s profit if you win our MVE annual award. • Career development plans. We really want you to grow and become the best at what you love. • Invent the future. We allocate company time for you to explore new technologies and find better and more efficient ways to help our customers.
Skills: Desktop Support Computer Networking Computer Repair Email Technical Support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Elite MSP from SF Bay Area seeks first hire in Dallas (Downtown). One of our flagship clients has opened a 45 person office in Downtown Dallas and were looking for a smart, savvy, persistent, shining star to help us with onsite and offsite support. Pay totally dependent on experience and education. You must have reliable transportation. Seeking Dallas IT support specialists, jr engineers, engineers, tech support professionals qualified to provide onsite support in Dallas and remote clients across the US. Nice to have qualifications would be past tech support experience supporting users/office size 25-50. Understanding of the SMB and mid-market business survival on professional IT support, monitoring, patching, offsite backup with go-to-market strategic support and proactive care. This is a executive tech opportunity to the right candidate(s) that demonstrate professionalism, uncommon tech skills, fantastic communication and a good mood.
Skills: Desktop Support Administrative Support Customer support Phone Support
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
This position requires strong organizational, communication, and client relationship skills (fluent English required). Must have strong technical skills and high level of accuracy in work. Be able to work on multiple projects. Individual should be versed with supporting various operating systems, application software and network connectivity issues. We are a Managed Services Provider in the USA. We are currently looking for engineers to help augment our current staff. This person would need to be an expert using Windows 2003 / 2008 /2012. This person would be assigned as a Level 3 engineer in our organization. Level 3 engineers support both internal staff, external customers., work on complex projects and provide day-to-day server maintenance, administration and customer facing helpdesk support. Required Skills: - Windows Server 2003, 2008 & 2012 - Windows SBS Servers - Microsoft Terminal Services - Microsoft Exchange - 2003,2007,2010 - Working knowledge of virtual environments using (VMWare & Hyper-V) - Active Directory - Group policy implementation and troubleshooting -Sophos or Cyberoam firewall experience a plus Applicants need to have at least 4 years of experience using their technical skills as set forth above. Additionally, as this is a customer facing position, good written and oral communications will be required. This position is 15 - 35 hours a week. Monday through Friday 8:30AM EDT until 6:30PM EDT Please complete this Assessment, will take 30-45 minutes. http://www.ondemandassessment.com/verify/apply/AAmSmmm/haCaThhw
Skills: Desktop Support Computer Networking Firewall Microsoft Active Directory
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Dedicated and Dispatch engineer roles may vary for on-site requirements but not in skill sets and ability. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable Continuity of signal. No under floor, in wall or in ceiling work is required and for Trafigura facilities to arrange. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives IMACD function including installation and decommission Backing up and restoring user data, settings and associated systems administration activities Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed Recommends and/or performs upgrades on systems to ensure longevity Works with procurement staff to purchase hardware and software Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement Be available for for support during contracted hours. Out of hours support will be by mutual agreement and on a T&M or rate card basis. Adhere to ticket response and resolution SLA’s as agreed upon with the customer Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Skills: Desktop Support chat support Customer support Email Technical Support
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
Looking for a level 2 tech for site survey or our client's store at following locations in France: 1 . Rousset (11th aug) Time : 8 - 5 It is a network/ IT site survey task. Let me know if you can be help on this regard as it is an urgent task and interested to know the details. sincerely animta kay orionms co uk
Skills: Desktop Support cisco routers Computer Hardware Installation IT Management
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Technical Support Representatives will provide software and hardware problem resolution to customers by chatting and speaking to users through remote diagnosis. Solutions include, but are not limited to, technical PC problems, removing virus and malware, software updates, device driver updates, resolving PC performance issues and troubleshooting Internet-related problems. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks: - Deliver high quality service and support to end-users using chat and video call software via remote connection; - Interact with customers to provide and process information in response to inquiries and concerns; - Engage in a customer centric approach by utilizing the appropriate level of ethics and service both via chats or calls; - Gather customers’ information and determine the issue by evaluating and diagnosing technical issues; - Remotely resolve technical hardware and software issues; - Research required information using available resources; - Follow standard processes and procedures; - Accurately process and record call transactions using designated tracking software; - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; - Organize ideas and communicate oral messages appropriate to listeners and situations; Skill and Knowledge Qualifications: - Proper written and phone etiquette; - Ability to speak and write clearly and accurately; - Demonstrated proficiency in English typing and grammar; - Knowledge of relevant software applications and PC equipment; - Knowledge of customer service principles and best practices; - Effective listening skills;
Skills: Desktop Support chat support Communications Computer Hardware Installation