Desktop Support Jobs

42 were found based on your criteria {{ paging.total|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
PLEASE READ THE ENTIRE POST BEFORE APPLYING. IF YOU ARE NOT A CAREER FOCUSED, EXPERIENCED, PHONE-BASED IT SUPPORT PROFESSIONAL PLEASE DO NOT APPLY. We are an IT support company that provides remote desktop support to many of our clients, and we are looking to add 1 to 2 new remote desktop support agents to our team. ABOUT THE ROLE: o The individual(s) we choose will become full-time members of the team. This is NOT a temporary position. o You will provided with a soft-phone which connects to our Cisco phone system. o You are expected to have a quiet office environment and a fast, reliable internet connection. JOB FUNCTION: You will be managing the assignment of tickets that come into our IT support dashboard. You will be taking, making, and returning phone calls to clients who need IT support. You will be assisting our onsite team members with support related requests. REQUIRED QUALIFICATIONS: o Native English speaker with little to no accent comfortable with having conversations with strangers o Good working knowledge of Windows 7, 8 and 10 with a minimum of two years of experience o Must have a thorough knowledge of and know how to troubleshoot Microsoft Office o Must have two years of experience troubleshooting hardware--desktop, laptop, monitor, printer o Must be familiar with basic LAN operations: mapping shared drives, connecting network printers, troubleshooting access to file shares, etc. o Must have prior experience with remote support o Must be savvy and use the internet to help answer questions and solve problems o A pleasant and friendly demeanor working with non-technical users is required. o Must embrace changing priorities at the drop of a hat and sometimes working at a fast pace o Willing to learn something new a plus o Must be reliable and follow tasks through to completion o Must be able to juggle multiple priorities and taskso Possesses good time management skills o EXCELLENT English and communication skills and friendly demeanor and positive attitude PLUSES: o Microsoft Certifications o Extensive desktop support experience o Experience supporting US based based companies and users Our budget for each rep is $800 to $1000 USD per month depending on experience and certification levels. Salary is paid bi-weekly. Again, his is NOT a temporary position. Skype video interview required. Any questions please ask.
Skills: Desktop Support Email Handling Email Technical Support English
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
This position requires strong organizational, communication, and client relationship skills (fluent English required). Must have strong technical skills and high level of accuracy in work. Be able to work on multiple projects. Individual should be versed with supporting various operating systems, application software and network connectivity issues. We are a Managed Services Provider in the USA. We are currently looking for engineers to help augment our current staff. This person would need to be an expert using Windows 2003 / 2008 /2012. This person would be assigned as a Level 3 engineer in our organization. Level 3 engineers support both internal staff, external customers., work on complex projects and provide day-to-day server maintenance, administration and customer facing helpdesk support. Required Skills: - Windows Server 2003, 2008 & 2012 - Windows SBS Servers - Microsoft Terminal Services - Microsoft Exchange - 2003,2007,2010 - Working knowledge of virtual environments using (VMWare & Hyper-V) - Active Directory - Group policy implementation and troubleshooting -Sophos or Cyberoam firewall experience a plus Applicants need to have at least 4 years of experience using their technical skills as set forth above. Additionally, as this is a customer facing position, good written and oral communications will be required. This position is 15 - 35 hours a week. Monday through Friday 8:30AM EDT until 6:30PM EDT Please complete this Assessment, will take 30-45 minutes. http://www.ondemandassessment.com/verify/apply/AAmSmmm/haCaThhw
Skills: Desktop Support Computer Networking Firewall Microsoft Active Directory
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Dedicated and Dispatch engineer roles may vary for on-site requirements but not in skill sets and ability. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable Continuity of signal. No under floor, in wall or in ceiling work is required and for Trafigura facilities to arrange. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives IMACD function including installation and decommission Backing up and restoring user data, settings and associated systems administration activities Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed Recommends and/or performs upgrades on systems to ensure longevity Works with procurement staff to purchase hardware and software Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement Be available for for support during contracted hours. Out of hours support will be by mutual agreement and on a T&M or rate card basis. Adhere to ticket response and resolution SLA’s as agreed upon with the customer Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Skills: Desktop Support chat support Customer support Email Technical Support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Technical Support Representatives will provide software and hardware problem resolution to customers by chatting and speaking to users through remote diagnosis. Solutions include, but are not limited to, technical PC problems, removing virus and malware, software updates, device driver updates, resolving PC performance issues and troubleshooting Internet-related problems. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks: - Deliver high quality service and support to end-users using chat and video call software via remote connection; - Interact with customers to provide and process information in response to inquiries and concerns; - Engage in a customer centric approach by utilizing the appropriate level of ethics and service both via chats or calls; - Gather customers’ information and determine the issue by evaluating and diagnosing technical issues; - Remotely resolve technical hardware and software issues; - Research required information using available resources; - Follow standard processes and procedures; - Accurately process and record call transactions using designated tracking software; - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; - Organize ideas and communicate oral messages appropriate to listeners and situations; Skill and Knowledge Qualifications: - Proper written and phone etiquette; - Ability to speak and write clearly and accurately; - Demonstrated proficiency in English typing and grammar; - Knowledge of relevant software applications and PC equipment; - Knowledge of customer service principles and best practices; - Effective listening skills;
Skills: Desktop Support chat support Communications Computer Hardware Installation
Fixed-Price - Expert ($$$) - Est. Budget: $100 - Posted
We are an upstart and we are selling Android devices. We have a growing number of devices placed and we hope a large amount of additionals. We are looking for the OTA support and maintanance of these devices. The freelancer has to update devices, has to do OTA maintanance and in some cases disable remote devices. We can discuss more detailed features for the job we are posting. We also are willing to discuss the compensation ( based on a monthly fee ) as the scope of the project grows. We are open to receive recommendations about the software to be used for this job.
Skills: Desktop Support Helpdesk System Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
New Team to a Large Global It Support Opportunities I am looking for On demand technician that we can work by the demand. As we received the Service Call you will work directly with the Service Desk Team. You need to live in Each City Listed: Chennai - India Pune - India Dalian - China Taipei - Taiwan Riyade - Saudi Arabic Experience demand is good english skills to be in touch with a Service Desk Support Team to always on the conference for any configuration need, steps required. Experience on Infrastructure like IT, Switches, Services, Network, Datacenter, Break Fix, hands free it is very important. You will be always with 24x7 support from or Service Desk, never alone to performed any services. For payments we keep you assigned on Upwork, have the payment as we received the report. We wil provide a internal quick standard training, project knowledge and or company culture. So we need commitment Field Engineer and honest with you set time, schedule availability so we have commitment with or clients and contract to be on time and deliver the Best Service. We pay all travels expenses, parts need. If you are a fit please make sure to send your Name, telephone, Resume, Country, City, Skype Accounts, Schedule time availability to hr@ziontechgroup.com. ( Please only field engineer technician. Thank you very much for your attention, We are looking to ground a Field Engineer team for all global contract that we have in your Region. Kindly Regards, Sérgio Fonseca
Skills: Desktop Support Administrative Support chat support Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $20 - Posted
I am having constant problems with my Windows 10 machine and I'm not sure how to fix it. Whenever I try to use google search through firefox or chrome I get a HTTP Strict Transport Security (HSTS) certificate error. After maybe 20-30 minutes the problem goes away. I have done multiple malware scans and even change DNS servers but problem still persists. The time on my machine is correct as I am using the automatic Time Clock. There is definitely something going on with the certificates and sites that are using SSL. Attached is a message I am receiving through FireFox. Contract & Payment will be complete once issue has been proven to be resolved.
Skills: Desktop Support Technical Support Windows Administration