Helpdesk Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
= Daily Tasks = - Review and check for customer support items/email in all support sources. Sources include: - Our primary Helpdesk software - Social Media e.g. Facebook / Twitter - WordPress.org for our plugin’s support request - Respond to customer support requests; or, if you are comfortable after initial training and understand the problem presented and know how to ask for further information and what further information to ask for, respond directly without intervention from supervisor. - After resolving customer support requests: - If the problem was a coding bug, log this in the documentation - If the problem was a UX issue or lack of understanding, ensure there is a support desk FAQ/article to cover this, with screenshots required. - If this is a repeat issue, create an email template for future responses. - Development will be based on the priority tasks as represented in the development tracking tool. - If you are suggesting an improvement to our security plugin as mentioned earlier, applicants for this job post who submit a github pull request at the time of application with the suggested improvements will be given higher priority. - Complete the daily report
Skills: C++ CSS HTML JavaScript PHP WordPress Wordpress Plugin
Fixed-Price - Intermediate ($$) - Est. Budget: $20 - Posted
Looking for an experienced windows desktop / server support technician, who is available during normal business hours Pacific standard time. After hours projects is a possibility if qualified and desired by you. We support small businesses IT needs. Daily duties range from troubleshooting outlook issues, printing issues, network problems, setting up remote desktop services and more. We support a range of industries and need to be able to adapt and learn and figure out many different softwares and hardware. We also host windows servers for clients (Terminal Servers mainly). VPN knowledge a plus. The person needs to be able to communicate well, both written and verbally with the customer. Be very reliable, through, and timely. You would monitor tickets during the day in our ticketing system and work on them in a timely manner to ensure great customer service.
Skills: Microsoft Office Microsoft Server Windows Administration
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
The response is for: • Network Services • Identity and Access Management Services • Hosting Services The project will have an onsite Program Management. There will be three Tier levels for Helpdesk services. The network services include the following technologies: a.
Skills: Cisco ASA Citrix NetScaler Microsoft Windows Server Network Security Video Streaming VOIP Administration
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Experience in any of the following is a plus: -content editing and commissioning for website projects -content strategy -corporate communications/investor relations/newsletters/press releases or similar content -helpdesk/how to/FAQs or similar content -quiz games/gambling/gaming/start-ups/tech companies or similar platforms -humour/quirkiness/factoids/caption-writing/tabloid/puns or similar writing briefs Process: Please send a CV and a short cover letter.
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
PLEASE READ THE ENTIRE POST BEFORE APPLYING. IF YOU ARE NOT A CAREER FOCUSED, EXPERIENCED, PHONE-BASED IT SUPPORT PROFESSIONAL PLEASE DO NOT APPLY. We are an IT support company that provides remote desktop support to many of our clients, and we are looking to add 1 to 2 new remote desktop support agents to our team. ABOUT THE ROLE: o The individual(s) we choose will become full-time members of the team. This is NOT a temporary position. o You will provided with a soft-phone which connects to our Cisco phone system. o You are expected to have a quiet office environment and a fast, reliable internet connection. JOB FUNCTION: You will be managing the assignment of tickets that come into our IT support dashboard. You will be taking, making, and returning phone calls to clients who need IT support. You will be assisting our onsite team members with support related requests. REQUIRED QUALIFICATIONS: o Native English speaker with little to no accent comfortable with having conversations with strangers o Good working knowledge of Windows 7, 8 and 10 with a minimum of two years of experience o Must have a thorough knowledge of and know how to troubleshoot Microsoft Office o Must have two years of experience troubleshooting hardware--desktop, laptop, monitor, printer o Must be familiar with basic LAN operations: mapping shared drives, connecting network printers, troubleshooting access to file shares, etc. o Must have prior experience with remote support o Must be savvy and use the internet to help answer questions and solve problems o A pleasant and friendly demeanor working with non-technical users is required. o Must embrace changing priorities at the drop of a hat and sometimes working at a fast pace o Willing to learn something new a plus o Must be reliable and follow tasks through to completion o Must be able to juggle multiple priorities and taskso Possesses good time management skills o EXCELLENT English and communication skills and friendly demeanor and positive attitude PLUSES: o Microsoft Certifications o Extensive desktop support experience o Experience supporting US based based companies and users Our budget for each rep is $800 to $1000 USD per month depending on experience and certification levels. Salary is paid bi-weekly. Again, his is NOT a temporary position. Skype video interview required. Any questions please ask.
Skills: Desktop Support Email Handling Email Technical Support English English Grammar Phone Support Technical Support Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
Online Payment ( fund transfer to Bank ) 4. Chat Groups ( Helpdesk , Tutors, Students ) app which should be without website & should be free downloaded in playstore, samsumg app etc
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Tasks include end user support, and performing PC maintenance, upgrades and configurations. Responsibilities: • Provide helpdesk support and resolve problems to the end user’s satisfaction • Monitor and respond quickly and effectively to requests received via phone and ticketing system • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority • Modify configurations, utilities, software default settings, etc. for the local workstation • Utilize and maintain the helpdesk tracking software • Document internal procedures • Assist with onboarding of new users • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment • Install, test and configure new workstations, peripheral equipment and software • Maintain inventory of all equipment, software and software licenses • Provision PC setup and deployment for new employees using standard hardware, images and software • Assign users and computers to proper groups in Active Directory • Perform timely workstation hardware and software upgrades as required ... Responsibilities: • Provide helpdesk support and resolve problems to the end user’s satisfaction • Monitor and respond quickly and effectively to requests received via phone and ticketing system • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority • Modify configurations, utilities, software default settings, etc. for the local workstation • Utilize and maintain the helpdesk tracking software • Document internal procedures • Assist with onboarding of new users • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment • Install, test and configure new workstations, peripheral equipment and software • Maintain inventory of all equipment, software and software licenses • Provision PC setup and deployment for new employees using standard hardware, images and software • Assign users and computers to proper groups in Active Directory • Perform timely workstation hardware and software upgrades as required
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We are seeking someone who is experienced in configuring Zendesk from scratch to help with our Zendesk implementation. We currently use Jira for both helpdesk and technical tickets. However, the idea is to move all sales and customer support based tickets to Zendesk.
Skills: Atlassian JIRA mailchimp Zendesk
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
., work on complex projects and provide day-to-day server maintenance, administration and customer facing helpdesk support. Required Skills: - Windows Server 2003, 2008 & 2012 - Windows SBS Servers - Microsoft Terminal Services - Microsoft Exchange - 2003,2007,2010 - Working knowledge of virtual environments using (VMWare & Hyper-V) - Active Directory - Group policy implementation and troubleshooting -Sophos or Cyberoam firewall experience a plus Applicants need to have at least 4 years of experience using their technical skills as set forth above.
Skills: Computer Networking Desktop Support Firewall Microsoft Active Directory Microsoft Hyper V