Helpdesk Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
I have founded a marketplace, , where we help people train others (online using screen-sharing or in-person) in how to use software. On the site, we're not looking for qualified trainers but people who have used the software for years, are friendly and can clearly show someone through how to use the software. It's a great way for people to make money sharing the skills they have from using software everyday. The main categories on the site are: - Demo (useful for companies wanting an unbiased walk-through of software) - Getting Started (train people in the basics) - Advanced Training (advanced features of software) ---------- In this job, I'm looking for someone who has Zendesk experience (at least 1 year of continual use) who can sign up, create a Zendesk listing and do a quick test & evaluation of the site, via Udemy messaging. This task should take less than 10 minutes. ---------- Bonus points for sharing our site on your social networks and getting others to sign up and share their own software skills (not limited to Zendesk).
Skills: Helpdesk Customer service Customer support Office Administration
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Looking for a telemarketer with experience in the following areas: - Technical solutions focus (Managed IT, Cloud, PC, Server, Storage, Backup, Firewall, Managed Helpdesk, Professional IT services) - Prospecting Small and Medium business (50-500 employees) in Toronto, Canada - Ability to connect and engage in conversation with business owners and IT decision makers around their technology challenges - Book meetings for senior account team List and script will be provided.
Skills: Cold calling Sales Telemarketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to cover several of my client's helpdesk issues over the weekend with ticket support (we use Freshdesk).
Skills: Administrative Support chat support Customer Retention Customer service Customer support Email Technical Support English English Grammar English Punctuation English Spelling Phone Support Social Customer Service Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) This role is a full-time role ( 5 days a week ), with the requirement to work on the weekends. Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Helpdesk Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I'm looking for an experienced Ruby developer to make several improvements and customizations to our internal instance of In most the work is about simple bugs , small features (creating new fields, better permissions, etc) and customizations to get a better experience on our internal company. Source code from original project: NOTE: we already have an own fork in an internal repository that needs to be merged with the newest revisions from the original project.
Skills: Helpdesk Ruby on Rails Web design
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We have approx. 40 users in India and 20 users in the USA. All users are on Windows 8/10 platform and Office 2013. We also have ManageEngine or Kaseya remote management tool installed on all PC. We also use FreshDesk ticketing system and some (not all tickets) will be assigned to you. We have SonicWall routers. Please submit your Hrly. rate for providing the support. Tickets will involve trouble shooting PC issues, install new PC's from scratch (once OS is installed and available remotely).
Skills: Helpdesk Desktop Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Helpdesk Amazon EC2 Call Handling Customer service