I am looking for assistance in developing a Procedure Manual / SOP for my insurance broking business.
My business consist of 3 people and we are looking to expand rapidly, however the labor market is limited and experienced people are very hard to come by, in addition the experienced people still need significant training to ensure they operate on a best practice basis.
... Unfortunately my industry, whilst it very large, operates like we are stuck in 1980, I have worked in several companies and there are no manuals, procedures and or check lists. So how do I ensure the level of quality in my business? ... There is a significant amount of if X happens then Y needs to be done and this will vary depending on a number of different variables, so whilst there is a standard process to follow to renew a policy every clients coverage needs are significantly different and if you do not have the experience with a particular policy or industry this manual / checklist will assist.
I need someone to assist me in taking my industry knowledge and putting this into a SOP so we can expand our business.