I have a problem where users have been reporting JWPlayer is supposedly crashing on my site intermittently, but only in Firefox.
I've replicated the problem with Firefox 40.0 on Windows 7 and can confirm the collated reported symptoms from users are: Video freezes but audio continues, or visa versa, audio freezes/drops out and video continues; OR the video does not start playing at all and JWPlayer either becomes unresponsive or gets stuck with the buffering icon rotating.
Symptoms seem to switch to one set of the above described per video/page, but sometimes not at all, even when trying same pages/video files.
I need someone with good experience working with JWPlayer to look into the problem and potentially suggest or even do repairs (depending on budget).
The website is a not for profit project.
Problem has only started to occur in the last few months and only on Firefox. I'm paying attention to it now as the reports from users have been consistent enough not to consider...