The position of SAP ERP Manager implements, designs and maintains ERP’s system performance by undertaking system implementation, monitoring and analysis and performance tuning and troubleshooting.
Responsible for assessing available technologies and presents architecture designs in order to implement, develop and improve system efficiency, usability and effectiveness in support of core business functions (General Financials, Payroll, Human Resources, Supply Chain and Accounts Payable, Enterprise performance, and BI).
Lead and assist strategic and tactical solutions design, development, maintenance and enhancements of the technical components of the ERP environment.
Implement SAP ERP in a greenfield healthcare environment with components that spread across the business
Lead the team to collect accurate business requirements and implement them in the
Coaches the team and the business users of the application to increase adoption and utilization of the ERP
SAP (Finance, HCM, Procurement, EPM, BI)
Manage the Vendor implementing SAP and minimize change to the project scope
Ensure that the ERP is integrated with the other application for optimal business operations (EMR, Pharmacy, consumables etc.)
Lead the implementation of software modules/applications within the ERP and analyze interfaces between applications in order to ensure maximum efficiency is achieved from the IT systems
Ensure Service Level Agreement is consistently met
Assist end users in providing suggestions and enhancements to improve productivity and optimize workflows
Provide on-going support by monitoring the software applications, also recommend new initiatives on software improvements in order to achieve continuous efficiency in operations
Participate actively in disaster recovery management and business continuity tests for critical classified software applications to ensure the daily operations is not interrupted due to system failures
Maintain on-going relationship with suppliers/vendors and conduct a cost-benefit analysis on all IT related projects in order to ensure maximum return on IT investment
Prepare and record important documents in relations to sourcing, tendering and purchasing processes so as to ensure consistency of information across the department
Provide training and guidance to subordinates as well as end users in order to ensure IT applications are well utilized at its optimum capacity
Provide leadership to resolve technical errors or breakdown and provide valid solutions and recommendation so as to ensure all business operations runs smoothly
Ensure privacy and security of customer data are protected with policy development and security mechanism so as to safeguard the Intellectual Property of customer as well as its image as a premier hospital.
Comply to all organization policies and procedures in IT applications to ensure consistency in workflow across the organization for higher efficiency
Knowledge / Skills & Experience:
Bachelor's Degree in Computer Science, IT, Math, Finance, Accounting, Economics, Healthcare Management or related field or equivalent work experience
Minimum 10 years of experience in ERP System Management
MBA, Master's degree or equivalent in a business relevant field
SAP relevant certifications
Preferred PMP / Prince2 certification
At least two (2) End to end Implementations of SAP (Design, UAT, Training…etc.) and at least on in the Healthcare Industry
Experience in healthcare industry (HIPAA) and deep understanding of patient privacy and confidentiality
Knowledge of designing, implementing and improving business processes in an ERP application environment
Ability to map and perform business process engineering (BPE) and business process re-engineering (BPR)
Knowledge of business application implementations, middleware implementations, application requirements, design, development and testing
Effective in communicating with end users and translating their requirements to the system.
Adheres to internal IT procedures and suggests improvements if needed
Ability to work well as part of a team and coach the team members