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Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an online jewellery retail company servicing a global market with multiple channels. We are using the Zendesk platform. We are looking for an outsource customer support agency to help us manage our phonecalls, emails and live chat.
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are unified communications company located in US and we're looking for supportive and detail individual to join us. Technical Support Representative will answer customer tickets and provide resolutions for customer issues revolving around the setup, provisioning, and use of our service. - fluent in English, spoken and written. Need to be able to handle phone calls if necessary. - Great manner and patience to all customers. - Detail oriented is a must - Remote Desktop and web conference for training and demo when needed. - Maintain and update knowledgebase regularly.
Skills: chat support Email Handling English Phone Support Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently seeking a highly motivated individual to work from home. Australian time (Sydney/Melbourne) :11.00AM to 6.00PM using a reliable internet connection and a well performing PC, who can demonstrate a range of skills such as project management, fluent spoken English , in-bound sales, customer service and basic knowledge of computers/IT. We will provide adequate training for the communicative candidate with customer service skills and fluent English. Your key responsibilities will include but are not limited to the following • Most importantly you will be communicating, following up and dealing with clients and leads/enquiries each month (Expectations are about 5 to 10 conversions of 15 to 30 new inbound leads/Enquiries) • Relaying feedback and updates related to clients web and digital products • Handling inbound sales enquiries of clients and ability to close deals by quoting over the phone and/or via email( No outbound sales or cold calling to worry about) • Assigning projects to your internal technical team using PM/CRM system (You will be dealing with 3 internal support staff regularly and very rarely 3 external service providers via email/phone) to assign jobs • Gather web design requirements from clients over the phone and via email • Setup invoices and monitor payments • Taking full responsibility for delivering jobs carried out by the team within set time frames In order to be successful for this role you must demonstrate the following • Must have the passion for the digital/web industry • Must be able to engage with clients in order to offer the best customer service experience • Ideally you are seeking a long term opportunity to work from home • Must work from a quiet environment to make phone calls to clients using the given calling solution (no call costs to worry about) • Must be online on a PC as well as meeting the KPIs between 11AM to 5.30pm AU time Monday to Friday(30 Hours Per week) • Must be computer literate- good Excel, Word, Typing skills etc • Fluent spoken English skills • Great level of customer service skills • Good punctuality and time management qualities is a must • Please provide 1-2 referees if you do not have reviews on upwork We will give the ideal candidate the following, • A monthly pay of $750 to $900(AUD)-depending on the skill level paid via Upwork (during first 2 months of training, pay will be $500AUD/Mo). • Sales bonuses for closing additional deals beyond the KPI • Project bonuses for delivering additional jobs beyond the KPI?
Skills: Email Handling English Project management Sales Time Management
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We operate a catering company based in Australia. We need a passionate, experienced customer service rep to complete followups with our clients. Contact clients by phone and email. Also to confirm their entire function, by matter of completing a final confirmation process. Booking in and rostering staff for all our functions, printing (by remote) to our office in Melbourne, and organizing a weekly running sheet for our various bookings.
Skills: Administrative Support Computer Skills Customer service Data Entry English Sales Telephone Handling
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Find several factories in China for a 6pc Bath Bomb Gift Set 1. I want you to negotiate the cheapest price from several factories, then I can compare prices. 2. I want you to verify if factory directly makes the product. I do not want a wholesaler. I do not want a middleman. 3. Show me picture of street view of each factory and confirm they are not a fraud. 4. Show me the business license and certificates. 5. I need MOQ 6. I need EXW price 7. Show me their catalog of all different scents they have 8. Show me catalog of all different boxes for 6pcs 9. I need to customize the label for each bath bomb 10. I need to customize the box FEATURES: - 6pcs - at least 6oz (170g) or larger for each bath bomb - 6 different scents See attached picture for sample gift set
  • Number of freelancers needed: 3
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
A mostly automated Internet business in Marketing area need a high skill French and English writing and speaking to process mostly written communication with future and current membership. Good knowledge of Facebook publishing and also experience in Facebook ad campaigns would also be a high valuable add-on. For now, this would be around 15 hours a week, but could end in a full time job, based on the freelancer capacity and interest in learning other process of the business or required skills. Ready to give a chance to a "no review" freelancer, but the following qualities and skills are non-negotiabl : Reliable (no fly-by-night), Standalone and motivated (no lazy folks), meticulous, very knowledgeable and interested in new stuff and challenge, very good English and French written skills, very good judgment. I build a high efficiency worldwide virtual freelancers team covering all the virtual marketing micro specialties and more. We own the most important private Canadian membership in a very special niche. I need someone who want to be part of the business and is ready to show it. Thanks!
Skills: Content Writing Creative writing Customer service Email Handling English French Social Media Marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
WeAssist Services Group is looking for a experienced Customer Service Representative to be a part of our growing team. We are looking for experienced freelancers or contractors that are dedicated, trustworthy, can work with minimal supervision, a team player, punctual, result oriented and most important is always willing and able to meet the demands of our clients. Candidates must have: a fast and reliable internet connection must be available thru Skype and comfortable doing Skype Audio or Video call a pc headset with working microphone and speakers a working pc camera knowledgeable using google doc, sheet and drive If you are what we are looking for kindly compose you own cover letter ( no generic cover letters please) and tell us about your experience in your field of work. And also let us know that you have all the requirements that we need that is written above.
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
WeAssist Services Group is looking for a experienced Technical Support Representative to be a part of our growing team. We are looking for experienced freelancers or contractors that are dedicated, trustworthy, can work with minimal supervision, a team player, punctual, result oriented and most important is always willing and able to meet the demands of our clients. Candidates must have: a fast and reliable internet connection must be available thru Skype and comfortable doing Skype Audio or Video call a pc headset with working microphone and speakers a working pc camera knowledgeable using google doc, sheet and drive If you are what we are looking for kindly compose you own cover letter ( no generic cover letters please) and tell us about your experience in your field of work. And also let us know that you have all the requirements that we need that is written above.
Skills: Administrative Support chat support Customer service Technical Support Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Looking for focus group participants to discuss participation in neighborhood sites, neighborhood blogs, Facebook groups, NextDoor.com participation, local mom or other mailing lists or forums, etc. If you participate actively in any of these areas please apply. Basis the focus group discussion you will be selected to post on our behalf and paid basis the posts/conversation. https://prodotcom.wufoo.com/forms/participation-survey/
  • Number of freelancers needed: 4
Skills: Lead generation
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
The Role -------- The Claims Specialist will play a key role within our Customer Experience Department, providing top notch after purchase care. Whether it’s helping with a simple troubleshooting question, solving a complex issue, or turning feedback into action…. The Claims Specialist, like all members of our Customer Experience Team, knows our clients inside and out, and does everything necessary to ensure a consistently positive experience. This position will be responsible for handling mid-to-high level customer support issues, primarily troubleshooting, diagnosing and processing claims. This role also provides the opportunity to collaborate on work flows and optimize processes. If you’re looking for a role where you’ll be heard, and you have the ability to affect change - you’ve found it! Since we are a startup and rapidly growing, there is great potential to promote within the department and the company! ---------------- Responsibilities ---------------- Expertly and efficiently troubleshoot and address customer service inquiries regarding product issues and malfunctions, primarily via email and occasionally on the telephone - within 24 hours. Process RMAs, damages and defects, and prepare shipping of replacement parts to customers. Data entry and management of RMAs, damages and defects. File shipping damage claims with our insurance carrier. Schedule pick ups of returned or damaged items through Fedex, and inform the customer of next steps. Diagnose issues, and provide troubleshooting to customers experiencing issues with their desks. Convert frustrated customers into raving fans. Keep a detailed log of all reported claims, replacements sent, claims filed, etc. Suggest processes and procedures to enhance workflow. Keep a detailed log of current and projected workloads to determine when additional support is needed. ----------------------- A little more about you ----------------------- Minimum of 2 years experience in customer service and a knack for resolving customer issues. Obsessively organized, detailed-oriented, and sincerely empathetic - you always remain calm under pressure. Creative problem solver with strong analytical skills and a passion for customer service. Comfortable and confident putting furniture together. Have an aptitude for breaking down a complex process and simplifying into “easy to follow” steps for the customer, as you’ll be talking customers through the assembly and troubleshooting process. Type 50+ wpm, adept with MS Office, especially Excel. Familiarity with Desk.com, Google Apps, and Smartsheet is a plus. Compelling writer who crafts grammatically impeccable emails, oh and you’re just as articulate on the phone. Self-sufficient and self motivated. “Zero inbox” master who is able to share your methods with the rest of the team. Bachelor's Degree from an accredited university. (preferred) Please submit your updated resume and cover letter here: http://grnh.se/o3i80j
Skills: Customer service Customer support Email Handling Google Docs Google Spreadsheets Logistics & Shipping Phone Support
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