Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
What I need the freelancer to do: I am looking for someone 100 percent fluent in English (additional languages can be a plus), to act as a customer support agent via a text livechat. Goal is to give answers to visitors asking us some questions via our live chat. Ideally, this person has to be able to work to cover the full European time zone from Monday to Friday during work hours (based on GMT+2) As work is not consistent over time, we would like to have you connected from Monday to Friday during work hours (based on GMT+2) and during this timeframe, we would pay you per task (= per number of single chat you have everyday). - Key skills needed to do the job well: You need to be a good english writer (if you are fluent in other languages this can be a plus!) You need to be available and connected for this job from Monday to Friday during European work hours (based on GMT+2) from 8:30am to 6:30pm. When someone want to chat, you need to answer quickly. You'll need to understand our service and the service we provide in order to answer to people. But we'll help you on that and it's simple to understand. :) - What I think a successful engagement will look like for me as a client: Making sure you are professional in your behavior and in your answers. Making sure you don't make any mistakes in English is important to us (really small mistakes are OK). Making sure your answers are always funny and positives is also very important to us. Making sure your average response time is really short is important to us. - Payment You can get up to 120 usd per week. - We look forward to learning more about you and working with you! Best, Alex
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We are looking for a virtual assistant. If you are interested in doing online admin work (managing emails, customer service, managing new clients on our website, social media posting) please be in contact This project could develop into full time work and will require someone to start soon
Skills: Administrative Support Customer service Virtual Assistant WordPress
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
With over 10,000 registered users, Succession Link is the leading networking and communication platform for financial advisors looking to buy, sell, merge, and find succession options for financial advisory practices. We are looking for an engagement consultant that will work closely with the users in our community to help increase interactions. The ideal candidate will need to be able to quickly learn our platform, the technology, and needs of our users. This will be accomplished through the combination of phone calls, emails, and review of customer service issues. The ability to communicate effectively through phone and email is a must. Looking for someone that is familiar with the following software applications: -Zendesk -Salesforce or similar -Phoneburner or similar predictive dialing software -All Microsoft office applications
Skills: Customer service Phone Support Telemarketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking to add one Full-Time (Long-Term) staff to our team. This person will preferably be from the Philippines and Fast internet is very important. Below are the job duties: Answer customer service emails Data entry Fluent in written and conversational english 5 years work experience working with american customers or american company. Full time position 30-40 hours per week and long term position. Internet speed over 4 Megabytes per second (backup internet preferred) Looking for contractor working from home, not agency. Ability to type a minimum of 25 words per minute. Required working hours are at night (Midnight - 8am Philippines time zone)
Skills: Customer service Email Handling Email Technical Support Zendesk
Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
We need someone to provide customer support over the phone to our website and physical shop. Answer calls, take messages and direct calls to the appropriate person. Other admin duties will involve updating product databases, organising electronic documents into online folders. The role is for a full time person to work 8 hours a day 9am-5pm during Australian Eastern time 6 days a week. Excellent customer service and good command of english is needed for the above position. Basic Computer knowledge to undertake basic tasks.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a restaurant online ordering company. Look for customer service specialists to work from home, who is also a team player, ability to work in a fast paced environment, strong communication skills. We are seeking a focused, flexible, fair, and friendly Assistant Manager to lead the customer support team. In this role you will work with our Customer Support team that provides order and account support to our hungry diners and restaurant owners. A successful Assistant Manager enjoys coaching a team and juggling multiple elements in a fast-paced operation. Responsibilities: • Supervise the real-time operations for the support team, including managing workload and balancing service levels across multiple tasks • Create a positive and focused team environment by expecting high performance levels, promoting empowerment and good judgment, and communicating with transparency • Return manager/supervisor level phone calls and requests • Perform other duties as assigned to ensure diner, restaurant satisfaction Requirements: • Flexible schedule and ability to work evenings and weekends • Must have a track record of accomplishment as a customer support manager, call center manager or similar position, managing 15+ call center agents • May have experience working in a corporate call center or for a BPO in a customer service or operations manager role. Ideal candidate will have experience managing multiple functions including billing, sales, customer service and tech support • Customer service, account management, or technical support experience with 2+ years in a supervisory capacity • High emotional intelligence, a can-do mentality and a creative approach to problem solving • The ability to act quickly, stabilize escalated situations, multitask, and manage frequent changes • Outstanding written/verbal/interpersonal communication skills (English) • Excellent computer skills and proficiency in the Microsoft applications (Word, Excel, PowerPoint) and Google Apps
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
WE ARE LOOKING FOR THE BEST OF THE BEST ! *This is not a sales job! Candidate Must Have good speaking voice and like to talk on the phone with good vocabulary! We are expanding and we are looking for a new team of point callers. You do not have to have experience but you must not be afraid of the phone, you will not be selling anything and/or appointment setting the following is a detailed description of the job duties: Description: To provide a service to collection representatives by way of concise research of individual provided, verification of information found and complete documentation of all necessary details needed to assist collection representative in their job function. Functions: 1.) Review individual's account, and assess what steps still need to be taken and what steps have already been completed. 2.) After assessing an individual's account validate any information already on the account screen. If you are to obtain a live contact utilize script provided to transfer that call immediately to a collection representative. 3.) If necessary in order to locate individual utilize methods such as skip-tracing tools, and internet websites in order to find information on individual that will result in collection representative contact with consumer. 4.) All information found must be validated and documented correctly in the notations of each account. Important Reminders: 1.) ALL live debtors MUST be transferred to a collection representative immediately. Customer Service Specialists are not designed to engage with debtors in any conversation in regards to the matter in our office. 2.) All research and documentation on accounts will be evaluated randomly for accuracy. If you have questions reach out to a supervisor immediately as your work will be constantly assessed. 3.) Your work will be assessed not only for how accurately it is accomplished but also how often it produces fruit. Meaning how many live contacts with collection representatives are made due to your efforts. 4.) It will be your responsibility to be in contact with collection representatives in order to track your progress on their live contacts and the direct correlation there was to your research efforts. 5.) In your first few weeks it will be crucial for you to compile a lot of notes for yourself to refer back to. The data entry specialist position is not an easy position and requires multi-tasking and attention to detail along with a "broader way of thinking" and assessing a situation. 6.) If it is not documented in the notations of the account that a step was accomplished, treat this as the step will need to be completed. Minimum Skills MUST HAVE EXCELLENT COMMUNICATION SKILLS; MUST HAVE INTERMEDIATE COMPUTER AND PHONE SKILLS.
Skills: Administrative Support Customer service Customer support Data Entry Microsoft Excel Microsoft Word Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We want to create customer service for our internet shop in Finland (www.camocamo.com) We have phone line, email address and online chat. task is to communicate with clients during working hours.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking to build a team of support representatives to handle incoming support requests. We are looking for someone with great English skills, someone who is personable, and has experience with Zendesk. We have a knowledgebase, FAQ, and training videos for the product that you will be able to use to become familiar with the product. We have incoming support requests coming from phone, email, and chat channels. If this is something you feel is a right fit for you, please submit an application. About Us JetWebinar is the premier on-demand webinar marketing software platform on the market today. We are a software company that focuses on delivering quality software for marketers who are looking to attract new clients online. We are a fast growing SaaS company that is looking to build a powerful team to take our company to the next level.
Skills: Customer service Customer support Email Etiquette Email Handling English Phone Support Telephone Handling Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi freelancers! We're looking for an effective employee who can help us with the order fulfillment tasks for our online e-commerce store. You will be working closely with our customer support manager, checking customer notices and do the right thing according to customers requirements,contacting with the store manager to confirm if we can accept some special customer requirements, and more. This is the on-going project and we require a person who can work part-time, 5-6 hours a week (only 1 hour per day!) Please apply if you: - have customer support experience - is a quick learner - know Chinese and English language - have excellent communication skills - have more than 1 year of experience in e-commerce business - your success rate on Upwork is more than 94% We're looking for a person who can bring a substantial value to our team. This position can lead to other tasks and projects, so if you perform well - we can consider hiring your full-time and broadening your responsibilities. This is mostly a data-entry job but preference will be given to the candidate who has a customer oriented attitude. Thanks for bidding!
Skills: Chinese