Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Need a Customer Service Manager for onboarding the customers with the SaaS product of ours. The product is fairly technical but not something where we expect you to be a developer but you should be tech savy enough. Once a customer makes a payment, they could come to the onboarding team for phone calls. They will be back to back sessions - 1 hr or 30 mins sessions where you will be handholding the customers answering the questions they have; you will also be following up welcoming the customer after the payment. If you like talking to customers keeping them happy, we are interested in your profile. Please apply with a smile ;) Thanks.
Skills: Email Technical Support Phone Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone who has experience in the personal lines P&C industry. (Commercial is welcomed as well) Please note if you have any experience in working with an Independent agency and what company websites you have experience with. (Travelers, Harleysville, Liberty Mutual, Progressive, Hartford, Safeco, and Etc) I am only looking for someone who has this type of experience because I will not have the time to train you on all the websites. PLEASE ONLY POST IF YOU HAVE PRIOR EXPERIENCE WORKING IN AN INDEPENDENT AGENCY. If yes, please provide some of your previous job responsibilities you possessed while working there. This job would be 10 to 20 hours a week starting, but could easily turn to full time.
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am trying to locate someone who has business/commercial insurance experience. If you have personal lines experience as well that would be a bonus. If you have worked in Property & Casualty insurance in the past please list your experience. Job Task include: Client Follow up, answering email questions from clients, some accord work, client acquisition, and more. This would be a long term position if freelancer worked out. Thanks
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
i want to call customers and ask them for a item feedback and offer them a gift card need to call us customers and they need give email address and follow up with each customer need to talk good US English i want to pay $3 per feedback
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Looking customer support operators to answer incoming lead calls for a funding business. Role will require to take application, and set up appointment for a follow up call
  • Number of freelancers needed: 3
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a VA to undertake daily email tasks; - Replying to customers - Raising invoices - Creating Quotes - Tracking orders and liaising with our shipping providers Key requirements for the candidate; - Exceptional english. We need someone with written language skills on par with a native speaking English. - A small amount of technical ability. No knowledge in our product required as this is well documented. Our product is for the maker/DIY audience so we do get a lot of technical questions. - Ability to work flexible hours. We usually have at least a couple of hours of work per day. We are ideally looking for someone who can work an hour in the morning and hour in the afternoon GMT time. This workload will grow as our business does. - Our ideal candidate will have limited knowledge of German, French, Spanish (any of these are better than none - we don't require all.) Google translate can also have limited use.
Skills: Customer service Customer support English English Grammar English Spelling Invoicing Typing
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 3
Skills: Administrative Support Call Handling chat support Content Writing Customer service Customer support Data Entry Email Handling Email Technical Support English Helpdesk Internet research Live Chat Operator Phone Support Technical Support Telephone Handling Virtual Assistant
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
In 2015, Inc. Magazine we have been ranked as one of the fastest growing companies in the United States (176 out of 5,000) - and we are still growing! Important Note - Candidates will only be considered if they have support experience in software as a service (SaaS) environments. We are ONLY looking for the BEST -- must have PROVEN track record. If you aren’t confident that is you, please do NOT apply. Our Company & Culture Our Company is a very fast paced environment with a ‘get it done’ culture of like-minded individuals that embody the ‘customer first’ mindset. Our managers must be "innovative problem solvers" that embrace change and see problems as an opportunity. From each and every keystroke of programming to the way that we engage our customers in support; it’s up to all of our ‘innovative thinkers’ to position our company to stay ahead of the ever-changing marketplace and create unique and innovative solutions to serve our customers. Key Responsibilities This is a rare chance to join a highly successful, high-growth enterprise. At our company you will be responsible for becoming a subject matter expert to… ● Manage a team of up to 10 remote, Gurus servicing 1,000s of customers in a fast-paced environment ● Provide a positive working environment that embraces learning, training, client-centric solutions and constructive criticism for purpose of improvement ● Deliver first-class, support in the quality, accuracy and timeliness of customer service ● Build strong relationships with all member of the Company; especially customers ● Build, manage and report on metrics to measure customer service effectiveness: operations (ticket count, escalated tickets, calls, voicemails), key performance indicators (time to response, cancellation %, save %, client feedback score), employee evaluation (monthly and annual), service levels (# of abandons, appointments missed, # unanswered) ● Develop a performance management program that incorporates continuous feedback on qualitative and quantitative metrics coupled with an effective training program ● Update and develop resources including policies, procedures, communication materials and client resources to be stored in company intranet ● Develop strategies to increase the quality and efficiency of service to customers ● Develop and maintain an expert-level working knowledge of all our systems, products and services ● Maintain a training program to orient, onboard and train all NEW Gurus ● Monitor and respond to client-initiated communication on websites, social media, and proprietary applications ● Actively participate in internal meetings with all cross-functional teams Software Experience (strongly preferred) ● Zendesk ● Infusionsoft ● Jira (Atlassian) ● Social Media: Facebook, Twitter, LinkedIn, Yelp, etc. ● Review Sites: ● GoToWebinar / Meeting ● PayPal ● YouTube ● LastPass (or similar) ● Google: Mail, Calendar, Drive, Docs, Sheets ● DropBox (or similar) ● Appointment Core (or similar) ● Camtasia (or similar) Education & Related Experience ● Bachelor's degree or equivalent in business, marketing or technology (preferred) ● 5+ years of experience leading a team of 10+ customer support agents; preferably in a SaaS businesses ● MUST have knowledge of advanced customer service practices ● MUST have background of post-sale and sales experience ● MUST be well versed with all relevant, current computer applications ● MUST have a passion to learn and teach others ● Related diplomas/certifications in business, marketing and technology a plus Non-negotiables ● Exceptional written, verbal and presentation skills in English ● Provide reliable hardware including: computer, mouse and headset ● Have reliable, high-speed internet access ● Be able to work weekday and weekend hours anytime between 8am and 10pm (EST) Eastern Standard Time At our company, we take our culture seriously so we ONLY want team members who: ● Have a ‘customer-centric’ mindset ● Take FULL ownership ● Enjoy fast paced environments ● Like to be challenged ● Appreciate well-meaning constructive criticism ● See problems as opportunities ● Are hungry to learn ● Want to grow within the company ● Need to see results ● Are driven to succeed If you embody everything you just read then what are you waiting for?!?!? Apply with the phrase - Green is not Blue. See you on the other side ;)
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a customer support representative for our design and marketing firm. Please advise to your experience in: Design Marketing English Customer Service Social Media As well, let us know your rate and availability. Thank you
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Holidog (www.holidog.com), the #1 European marketplace for pet owners, is looking for English speaking freelancers to work for us from home. Our goal is to deliver an excellent 24/7 customer service. For that reason, we are looking for a highly capable customer support person that is willing to deliver customer support in the English speaking market (UK, Australia, New Zealand etc). For this position we're looking for a hire with the following qualities and characteristics: - Fluent in English - Ideally experience in customer support and sales would be a bonus - Excellent oral communication skills to handle complaints and conduct feedback calls - Ability to identify client needs, adapt to different scenarios and find solutions quickly - Effective negotiation skills to create an impact on the company’s performance - Passionate about pets If you think that you bring along all these traits, and are eager to join a value creating and fast-growing company, then submit your application. We are looking forward to hearing from you. Please submit your CV.
Skills: Customer service Customer support Email Handling English Phone Support Sales Telephone Handling