The Customer Service Representative acts as the key point of contact for customer inquiries for product purchases and supports efforts to market the firm’s products.
Serve as primary point of contact for inquiries for the firm
Maintain the general products email address, including responding to messages, addressing client emails and deleting spam
Identify ways to improve the product sales cycle and share ideas with the management team
Manage the product database, which includes creating discount codes, tracking their use, and adding/updating products into the databases
Serve as backup for the customer service representative
Assist with other projects or requests as assigned.
Knowledge, Skills, Abilities:
Excellent verbal and written communication skills.
Strong customer service orientation
Solid computer skills, including excellent proficiency in the Microsoft Office suite and Adobe Acrobat
Superior organizational and follow-through skills, performing work accurately with strong attention to detail.