Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
WeAssist Services Group is looking for a experienced Technical Support Representative to be a part of our growing team. We are looking for experienced freelancers or contractors that are dedicated, trustworthy, can work with minimal supervision, a team player, punctual, result oriented and most important is always willing and able to meet the demands of our clients. Candidates must have: a fast and reliable internet connection must be available thru Skype and comfortable doing Skype Audio or Video call a pc headset with working microphone and speakers a working pc camera knowledgeable using google doc, sheet and drive If you are what we are looking for kindly compose you own cover letter ( no generic cover letters please) and tell us about your experience in your field of work. And also let us know that you have all the requirements that we need that is written above.
Skills: Administrative Support chat support Customer service Technical Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Need someone to review quality of our live support team and help manage it. We want to make sure that our team is operating at peak performance. We have a 24/7 operations of home based team members but will need a full overview of the teams performance. We are running into issues of team members not showing up on time or at all, and we need a system implemented to resolve these issues. We can add more tools to manage the team but at the moment we use livechatinc.com and timedoctor.com Also you will need to manage and work with the team to work out any issues that you see. Most of our team chat team members are in the philippines so looking for someone who can relate and understand how to work with these members best. A plus if you can help in finding more chat members and training them once you learn the ropes of our system. Our company mainly deals with tech support for android, IOS and PC devices. With android rooting being the key service. Will also need you to setup and manage scheduling of each team member to make sure we have smooth 24/7 coverage with more members covering peak hours. Right now we have a system in play but need some to manage it.
Skills: chat support Customer support English Live Chat Software Management Skills QA Management Skype
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We need German or Dutch speaking agents to work on our customers support, who are willing to START IMMEDIATELY and those who would be fully committed on our project will get a full time job. Work hours will range between 6-8 hours per day (more if needed). 5 days a week (Mon-Fri). Good internet network is needed as an additional requirement for this job. The agent must necessarily and perfectly speak and write in German and or Dutch. Initially it will be offered a fixed salary, and once you have learned to perfection the work, will be offered a fixed salary more commission on sales. Thanks
  • Number of freelancers needed: 2
Fixed-Price - Entry Level ($) - Est. Budget: $450 - Posted
Seeking a reliable, efficient person that is looking for work ASAP. I am offering a payroll Work that can be done from the comfort of your place and its a job that pays reasonably. Kindly contact me back if interested. You can also send me a text at
  • Number of freelancers needed: 5
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
Need someone to provide 24x7 call center support. Very minimal calls right now. Might grow in the future. All the call center will do right now is take down the name of the client, a description of the problem, and open a ticket on our tech support portal. Call center will provide the customer with a technical support ticket #. That's all we need right now. When a call comes in, all I need a person to do is the following: 1. Answer the phone in English 2. Ask for customer's contact info. Ask customer if they already have a ticket open. If not, open a ticket for them and take down as much information as possible. 3. Add the customer's email address to the ticket. Add other customer contact info as needed. 4. Give the customer a trouble ticket # 5. Tell the customer an engineer will be looking into their issue and get back to them ASAP. Please let us know if you can offer this kind of service for us. This is for a USA company in the PST timezone. Please apply with a MP3 of your voice if possible.
  • Number of freelancers needed: 2
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We're seeking 2 experienced customer support agents (1 part-time [weekend/on-call] and 1 full-time) to join our team. You'll be responsible to answering support tickets on Zendesk, 0 from simple pre-sale questions to solving customer issues for a our social media marketing company. Requirements: - Must have 3+ years of email and/or chat support experience. - Must have 1+ years of Zendesk experience. - Must be extremely familiar Twitter and YouTube. - Experience with SoundCloud, Pinterest, Vine and/or LinkedIn and any other social sites are a PLUS - Must have excellent English writing / Communication Skills - Must be able to read and comprehend different types of situations - Must be able to learn quickly If you understand the requirements and believe you're able to perform the job, feel free to apply. Please include "I Am Ready" in the subject line of your email so we know you read this.
  • Number of freelancers needed: 2
Skills: chat support Computer Skills Customer service Customer support Email Etiquette Email Handling Social Media Marketing Zendesk
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
In 2015, Inc. Magazine, We have been ranked as one of the fastest growing companies in the United States (176 out of 5,000) - and we are still growing! *NOTE* - Candidates will only be considered IF they have support experience in software as a service (SaaS) environments. We are ONLY looking for the BEST -- must have PROVEN track record. If you aren’t confident that is you, please do NOT apply. Our Company & Culture We have a very fast paced environment with a ‘get it done’ culture of like-minded individuals that embody the ‘customer first’ mindset. Our Gurus must be "innovative problem solvers" that embrace change and see problems as an opportunity. From each and every keystroke of programming to the way that we engage our customers in support; it’s up to all of our ‘innovative thinkers’ to position us to stay ahead of the ever-changing marketplace and create unique and innovative solutions to serve our customers. Key Responsibilities This is a rare chance to join a highly successful, high-growth enterprise. At our company you will be responsible for becoming a subject matter expert to... ● Service customers by phone, email, chat, social media and tickets ● Record all client interaction in enterprise system ● Problem solve semi-complex technical support issues (tier 1 and 2) ● Give complete answers to semi-complex (proprietary) product questions ● Process billing, failed payments and general account management ● Field subscription cancellations (for purposes of saving) ● Consult with customers on how best to use products (ex. to sell or fulfill) ● Upsell customers into other products (only if a good fit) ● Handle complaints or product feedback before escalating ● Gather testimonials or case studies ● Build internal and external resources (ex. macros) Software Experience (strongly preferred) ● Zendesk ● Infusionsoft ● Jira (Atlassian) ● Social Media: Facebook, Twitter, LinkedIn, Yelp, etc. ● Review Sites: ● GoToWebinar / Meeting ● PayPal ● YouTube ● LastPass (or similar) ● Google: Mail, Calendar, Drive, Docs, Sheets ● DropBox (or similar) ● Appointment Core (or similar) ● Camtasia (or similar) Education & Related Experience ● Bachelor's degree or equivalent in business, marketing or technology (preferred) ● MUST have knowledge of advanced customer service practices ● MUST be well versed with all relevant, current computer applications ● MUST have a passion to learn and teach others ● Related diplomas/certifications in business, marketing and technology a plus Non-negotiables ● Exceptional written, verbal and presentation skills in English ● Provide reliable hardware including: computer, mouse and headset ● Have reliable, high-speed internet access ● Be able to work weekday and weekend hours anytime between 8am and 10pm (EST) Eastern Standard Time We take our culture seriously so we ONLY want team members who: ● Have a ‘customer-centric’ mindset ● Take FULL ownership ● Enjoy fast paced environments ● Like to be challenged ● Appreciate well-meaning constructive criticism ● See problems as opportunities ● Are hungry to learn ● Want to grow within the company ● Need to see results ● Are driven to succeed If you embody everything you just read then what are you waiting for?!?!? Apply with the phrase - GREEN IS NOT BLUE See you on the other side ;)
  • Number of freelancers needed: 5
Skills: Customer support Phone Support SaaS Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
i wish to hire you to be my virtual assistant on a weight loss product. In order to support customer, you need to share the same experience to them. Thus, i need you to take the same exercise as they will take. My product is about following my exercise to lose weight. You will start with 3 minutes per section , 2 sections per day. The duration will increase gradually until you reach 30 minutes per section, 2 sections per day. It will take 2 months to see the obvious result. Along the way, your general health will be improved significantly. Please have a look at the old man in the following video. Turn on the subtitle. https://www.youtube.com/watch?v=SsQ4VjPQVqw
Skills: Medical Translation Medical Writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi, wir sind die Nummer 1 Datingtipps Plattform für Männer im deutschen Raum und suchen aktuell jemanden, der uns beim Kundensupport behilflich sein kann. Wir bieten einen stabilen, herausfordernden Arbeitsplatz indem du jeden Tag was neues lernst und dich voll entfalten kannst. Folgende Eigenschaften solltest du mitbringen: - Verfügbarkeit von mind. 6 stunden pro Tag zu fixen Zeiten (Mo - Fr aber gerne auch Weekend. Die 6 Stunden müssen nicht hintereinander sein, z.b. 2x 3 Stunden ist perfekt) - Proaktivität und Mitdenken - Top organisiert - initiativ - Deutsche Muttersprache oder absolut fehlerlose Grammatik - verfügbar auf Skype - Tech Savvy - Du solltest dich ein wenig mit Internet, Google Sheets und allgemein mit heutigen Tools auskennen (kann angelernt werden) - extrem (!!) freundlicher Umgang im Team und gegenüber Kunden Der Job ist Klasse und du würdest in einem tollen Team arbeiten! Wir freuen uns irre auf deine Bewerbung! :) Lg Estefano
Skills: German