Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone to work as email support and customer service provider. We will provide detailed support and guide for you to learn and get on with the job. The guide for email support: https://docs.google.com/spreadsheets/d/174l2-fMWMqyqAxjIdoZANOWlshcAso8k50gLkjPUBp8/edit?usp=sharing It may seem a bit complex for a starter but we will provide detailed instruction for successful applications. https://docs.google.com/spreadsheets/d/1CyA5S7v-4vObUy6qsl1lNQs-xOwhAUH2BEWDI82AIQg/edit?usp=sharing This is the email report form. If you have good English writing skills and would like to apply. Please leave me your skype id for contact.
Skills: English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
This role involves responding to inbound customer service emails for software products, primarily simple (scripted) replies to technical questions and customer service billing questions. The role will approximately 10-20 hours per week consistently, with an initial sprint that will be more hours as we catchup on tickets. Good command of English is required. Please provide background information on your past customer service and technical support experience.
Fixed-Price - Entry Level ($) - Est. Budget: $300 - Posted
We need Customers Service Representatives for our (OHIO) USA based project of Gas&Electricity.Need freelancers who are aggressive, independent sales representative with experience who will develop sales strategies and attract new clients.
Skills: Customer support Lead generation
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We are a USA based Technical support company looking for individual freelancers for customer support/technical support and inbound sales You will be receiving Inbound calls from potentials customers. You need to solve their issues and sales our services. No outbound telemarketing required. Only Inbound calls YOU MUST HAVE A GREAT VOICE WITH A GOOD ACCENT MUST HAVE A GOOD BROADBAND CABLE INTERNET CONNECT MUST HAVE A HEADSET WITH NOISE CANCELLING MICROPHONE THIS JOB REQUIRES A GREAT PATIENT, IF YOU DONT HAVE IT STAY AWAY MUST HAVE GOOD KNOWLEDGE ABOUT COMPUTER AND INTERNET you will get basic salary as $100 per week + bonuses We require you to work 6-7 hours a day Please record this message " Thank you for calling central online my name is Daniel/rosita How may i direct your call today?" and Attached here. NO APPLICATION WILL BE ACCEPTED WITHOUT VOICE SAMPLE Routine Tasks: Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services. Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc. Facilitate sales of all products and services according to the client's needs Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required. Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind. Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs Keep a track of the potential customers and their requirements Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company are some of the major tasks included in the inbound sales representative responsibilities. Experience: At least 6 months of employment working in a call center preferred.
Skills: Customer support Inbound marketing Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Good afternoon, Looking for a Full Time Technical / Sales Support person to join our growing software sales team. Hours 8:30 AM to 5PM EST We provide data cleansing and matching software to small, medium , and large business Core Responsibilities: Customer Support: Inbound Answering incoming calls, emails, and chats Qualifying leads, forwarding to sales team Providing Level 1 Training support to clients Providing Level 1 Demos Invoicing Support Outbound Work with sales/marketing team to identify potential leads, conduct email campaigns, social media connection, and calling to find key decision makers and qualify new leads for sales. Bonuses paid for qualifying new leads that result in a sale. Note for bid please include bid for one month full time. Requirements Perfect English Skype access Excellent Internet connection, 5MBPS Download, 2MBPS upload via speedtest.net. Reliable internet connection Professional work environment, no unprofessional background noise Experience with lead generation, customer support, and sales Experience with Microsoft Excel, Data Quality, and Data Analysis Experience with software sales a plus. Please include the line, "I read the Job Description" in the first line of your quote to avoid being flagged as a spam response. Thank you for your time and your quote.
Skills: Microsoft Excel Skype
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for an experienced live chat manager who can perform the following: 1. Create and manage the schedule for agents. 2. Monitor the chat logs every day and train the agents. 3. Train new agents 4. Manage multiple clients from different industries. 5. Update workflows and knowledge base as and when required. 6. Prepare weekly reports All training will be given. We are looking for someone with good experience and English​ skills.
Skills: Customer support Live Chat Operator Live Chat Software
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking Individuals / Agencies who are interested in Website Promotion & Traffic Driving. My Site is barely new and need assistance in increasing the traffic flow & sales conversion. Anyone who is ready to take up this task can apply. I am looking forward to hire atleast 30 Freelancers for this.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We're looking for a BPO type company that offers 24/7 email monitoring with the ability to monitor an inbox and take action within 2-3 minutes on every email coming in. The action when each email arrives is standardized and very simple... essentially filling out a short web form. The entire task should take less than 30 seconds. Volume will be very small to start... probably around 15 per day but expect that to ramp up quickly. I'm posting this as an hourly project, but would prefer to pay per email processed or would consider a flat rate structure per day/week. Please address your cost structure in your reply if interested.
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Holidog (www.holidog.com), the #1 European marketplace for pet owners, is looking for German speaking freelancers to work for us from home. Our goal is to deliver an excellent 24/7 customer service. For that reason, we are looking for a highly capable customer support person that is willing to deliver customer support in the Germanspeaking market. For this position we're looking for a hire with the following qualities and characteristics: - Fluent in German and English - Ideally experience in customer support and sales would be a bonus - Excellent oral communication skills to handle complaints and conduct feedback calls - Ability to identify client needs, adapt to different scenarios and find solutions quickly - Effective negotiation skills to create an impact on the company’s performance - Passionate about pets If you think that you bring along all these traits, and are eager to join a value creating and fast-growing company, then submit your application. We are looking forward to hearing from you. Please submit your CV here.
Skills: chat support CRM Customer service Customer support Email Handling English German Online Help
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Skills: Administrative Support Customer service Customer support