Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Calling all people persons; we are building a team of fun and friendly critical thinkers and creative problem solvers to cultivate our customer relationships. Are you sociable, positive, and eager to join a rapidly growing, super cool, startup? Shoot us an email here! You are a social butterfly, a creative problem solver and a critical thinker. You are bright, sharp, curious, and upbeat. You are a fast leaner and a team player. Equipped with an entrepreneurial spirit and an understanding of the unique opportunities and challenges of a startup environment, you are prepared to tackle every task thrown your way with enthusiasm and ownership. -- What will you be doing? Brainstorm and implement strategies to improve the happiness of our customers, the most crucial aspect of our business Converse with people, mainly via email, to solve problems, answer questions, and share in their enthusiasm for our awesome products Monitor trends in customer comments to help our brand managers determine which products may need to be improved, or what the market is looking for Assist in building the most streamlined and efficient possible customer response system Jump in on any task that may require extra help, as one does in the startup environment
Skills: Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We bring on new customers on our product. We are averaging 21 new customers a month. Our ticket system current issues a ticket when a new customer comes in. The goal is to have a team that can respond to new customer tickets 24/7 within one hour of reception of new customer ticket. When the new customer tickets come in, there are two processes that we have to do for them. 1. Is setting them up in our systems which takes 15 - 30 minutes. This time assumption is made based on the amount of time it took to create the training material on this process. I have created material on how to do the processes below. They will require the use of the technologies listed below, but again the training material will describe the processes. 2. The other is on boarding the customer, going over the product with them and making sure they are OK. Your Team will not be involved in this process, but you will work with the on boarding specialist to coordinate efforts as described in the training material. Requirements: 1. login to our customer portal to reference customer 2. Use of GIMP(or another photo editor) and Microsoft Word 3. Login to our ticketing system to respond ONLY to new customer tickets. 4. Availability to answer new ticket requests 24/7 within 60 minutes of ticket request. By this we mean the ability to start the three minute processes outlined in "register a new cloud customer" or "Register a new on premise customer" the other steps can have a 4 hour turn around time. Time and Processes for Cloud Customers Minutes Process 3 Register a new cloud customer 1 Resizing Logos (Gimp) 2 Creating left top logo (Gimp) 3 Register a new cloud customer part II (Response from customer) 2 Register a new cloud customer part III (Response from onBoarding specialist) 9 Register a new cloud customer part IV (Setup) 5 register a new cloud customer part V (Create onBoard Guide in Microsoft Word) Time and Processes for on Premise Customers Minutes Process 3 Register a new on premise customer 3 Register a new on premise customer part II (Response from customer) 2 Register a new on premise customer part III (Response from onBoarding specialist) 5 register a new on premise customer part IV (Create onBoard Guide in Microsoft Word)
Skills: Microsoft Word
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Vacation Rental Management Company needs someone to offer phone support during the hours of 3PM EST to 11PM EST. Responsibilities: Appropriately directing calls for the following: *Customer Check-Ins *Client Care *Billing Issues Phone Support Specialist will summarize calls in written form and direct them to Management Must be able to work at least 5 days a week. Strong spoken and written English skills are a must
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an online English school and we are looking for great teachers to join our team! Being an online English teacher gives you very flexible working schedule. You will have 16 hours to choose and can work at home or anywhere with the laptop connected to a stable internet connection. This is sample link to help you understand more about how our classes ru: http://www.youedux.com/become-teacher/
Skills: Teaching English
Fixed-Price - Entry Level ($) - Est. Budget: $25 - Posted
It is a dual sim card phone. I have a US TMobile Sim and a China Mobile Sim. It works fine with wifi, however does not work well outside of wi fi. However, the group texting never works and I want to see if we can get that up and running as well. If someone can assist me with this, that would be great. We can arrange a time to skype in order to troubleshoot the phone. Thank you.
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
De Vindt is an online jewelry company specialized in offering ethical jewelry. De Vindt produces high quality fine jewellery using ethical diamonds and gemstones. We do this while at the same time making a positive contribution to the global environment. Working this way we improve the lives of our staff, customers and those around us in the community. In the optic to improve our contact with customer, the person requested should have following requisites: - Experience in customer service - Native Dutch and good level of english - A knowledge of Social media and online marketing - Knowledge of sectors as fashion, luxury and watches is highly preferred The virtual assistant will be in charge to be periodically in contact virtually with customer, supporting the social media strategy and monitoring the customer care webchat for the dutch customer. Additionally translation from english and dutch will be required. In applying to this job please mention the following ref VAD-De Vindt.
Skills: Cold calling Customer service Social Media Marketing Telephone Handling Virtual Assistant
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hi there, I need a person that understand SavelGo (www.savelgo.com) and explain benefits over the phone. I assign to you one or more tickets from our support centre and you deal the best time to call with the potential customer. We give you VOIP credentials and a number. Calls will be in English and USA time zones. This is a short-project, so surprise me and we can include you for long-term projects, I'll probably assign you 1-2 calls in one week for this project.
Skills: Customer service Inbound marketing Sales Telephone Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $250 - Posted
Hello, we need a person who can speak Arabic properly. Please send your voice sample.
Skills: Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
In general, our CSOs work to ensure client satisfaction with our organization's services. They are often the primary point of contact for our clients or customers. Their job tasks include directing and controlling the processing and fulfillment of jobs and tasks, fielding customer enquiries, and resolving customer complaints. They may also discuss technical aspects of our services and oversee marketing campaigns.
Skills: Administrative Support Email Handling Telephone Handling