Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We're looking for a dedicated agent to handle all some task on our website : - Do some manual data computing - Answer chat - Answer ticket The agent should be online from 9 am to 7 pm (Paris Time). We will off course train you how to answer and how to interact with our website backoffice. Our business is online anti spam. Good FRENCH is mandatory You should have a very good internet connection.
Skills: chat support Customer service Data Entry Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you think you have what it takes to join the team? If so, then you might be the Customer Care Representative we are looking for! Your primary responsibility will be to help our customers to select the right gear for their snorkeling vacations via email, chats, and inbound phone calls. Big Time Trading is growing and we need team members who enjoy helping people select their snorkeling gear to achieve our mission of assisting our customers to have the best vacation experience possible. Our priority is always our customers, and a background in sales is important to guide our customers to the best buying decisions for their vacation. Big Time Trading is a small local business. We take pride in what we as a team, and as individual employees, accomplish. You will be a valuable member of our team, and your skill set will contribute not only to the customer care department, but to the entire company. If you have a proven track record of success and value a fun drama-free work environment, then we encourage you to apply!
Skills: Administrative Support chat support Customer service Customer support Data Entry Email Technical Support Microsoft Excel Phone Support Technical Support Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our growing Company is seeking a few people for PT work in our marketing department.Work in marketing and customer education for our young company. No Direct Sales work. No door-to-door canvassing.The Solar industry is the fastest growing industry in America!! We help people reduce carbon pollution AND save money!Flexible Schedule: day, evening and weekend hours available. Start at $15 plus incentives.Fun work environment. Good people skills required.Training provided. Advancement potential. Must be HS grad - some college preferred (college students welcome to apply) Respond via CL with resume and/or contact info
Skills: Administrative Support chat support Customer service Customer support Data Entry Email Technical Support Microsoft Excel Phone Support Technical Support Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Salary: commensurate with experience (please send salary requirements along with application) Details: The Customer Experience Executive is responsible for managing customer support requests, resolving them, and improving the customer experience using the information gained from that experience. The successful candidate will help increase the numbers of users applying our Best practices, and ensure that our retention remains high. The candidate will know how to engage directly with our outside customers (insurance company claims personnel and law firm attorneys and staff), as well as our internal teams. Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals. Under general supervision, the Technical Customer Experience/Customer Support Executive will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks/Essential Functions: Deliver service and support to end-users using and operating our insurance claims litigation software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates Skill and Knowledge Qualifications: Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Willingness to cooperate with others and work to the greater good; Multi-tasking capabilities; Competencies: Exemplary attendance and punctuality Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Focuses and guides self and team members in accomplishing work objectives. Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener. Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We are providing services for Aid delegations. We need to make network simple field test that checks the coverage off mobile apps,, quality, we provide the tests needed clearly. The areas we are testing are: South Pacific, North Africa, Middle east, Central Africa. We are looking for reliable people that can do some simple tests, every 2-3 months for a few hours each time. Now we are looking in: Pakistan, Iraq, Urgent need X Urgent need Payed method can be done by WU, PayPal or other payment ability per region.
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
Tophatter is re-imagining discovery commerce for the mobile era. We are the world's fastest, most entertaining marketplace for mobile shoppers. We connect buyers and sellers around the world in real-time auctions that are both fast and effective. Leveraging our ever-expanding data for merchandising and personalization, nearly every item sells, and sells within an average of 90 seconds. Tophatter is funded by leading Silicon Valley venture capital firms, including August Capital, Charles River Ventures, Sequoia Capital, and SV Angel. We are based in Palo Alto, with offices in San Francisco and Hong Kong. We are looking for an experienced customer support representative to respond to customer issues. Responsibilities • Provide customer support before, during and after live auction hours. Working during weekdays/weekends can be expected. • Respond effectively to customer cases received by email or phone. • Escalate customer and technical issues as required; apply judgment to investigate problems to track down root causes. • Work with the product team to propose new features or changes requested by the Tophatter community. • Help test new features and applications. • Meet current productivity and quality standards within a high-volume environment. Required Skills & Experience The right candidate for this role will have strong interpersonal and communication skills and will work well in a fast-paced team setting with remote co-workers. A passion for delivering great service is needed. Must be proficient in computer skills and comfortable learning and operating new software and accessing our online customer service tools and databases. Must be fluent in English and possess excellent formal writing/communication skills. The ideal candidate loves to engage with people, exhibits a sense of humor, is a fast-learner, independent and a self-starter. --------------- PLEASE READ --------------- We receive many applications and want to ensure that our long-term contract positions are a great fit, both for you and for Tophatter. This project pays $5.00 for completion of a screening assessment. If you are selected for this short-term project-based contract, you will be asked to complete a short screening assessment that includes several multiple choice grammar questions, several short-answer customer service examples, provide your availability, and submit an internet speed-test. Those who are hired for this project and who have successfully completed the screening assessment may be invited to apply for our long-term hourly position on Upwork. Thank you for your interest in our team!
Skills: Customer support Email Handling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, internet and phone services. Customer Service & Sales associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for an experienced Dispatcher. It will be in charge of confirming address for delivery, support to the drivers and follow up on the customer to confirm their satisfaction with our delivery process. Think fast to provide immediate resolution to drivers request during the delivery. Advanced/Native Spanish and English is a MUST.
Skills: Customer service Microsoft Excel report writing Telephone Handling