PRIMARY PURPOSE: To provide support to the claims staff, schedule appointments, route planning, and to perform other office tasks depending on the client program.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Sets up and enters new claims into Xactimate File
Reviews new incoming claims, contacts insureds, plans adjuster driving route, and schedules appointments.
Adds above appointments to google calendar.
Inputs and reviews notes/diaries in claims management system as instructed.
Labels Photos in online software, uses dropbox to upload pertinent files, contact involved parties to obtain required claim documentation.
Reviews, prepares, creates, and/or sends letters, reports, and forms.
Answers and initiates telephone calls, sets up appointments, and may provide customer service as required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Property damage claim knowledge, excellent customer service, scheduling, route planning, efficiency, etc. Pleasant voice.
Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.
Skills & Knowledge
Excellent oral and written communication
PC literate, including Microsoft Office products, google calendar, dropbox, adobe acrobat,
Strong organizational skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies