Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Need help with solving local tasks in Lviv. I want to hire responsible person with good communication skills and desire to be useful.
Skills: Communications
Fixed-Price - Expert ($$$) - Est. Budget: $750 - Posted
OUTBOUND TELEPHONE-SALES REPRESENTATIVES NEEDED Our company, www.ibackpack.co is hiring five individuals through UPWORK to assist our efforts to sell our high-technology backpack. You will receive a base compensation package of $750 + commission based on your tracked sales. You should have a high-rating on Upwork from your previous contracts. We will provide you with a list of qualified leads to call upon. You ABSOLUTELY MUST have a) reliable power, b) high-speed internet, c) excellent spoken and written English, d) college degree and e) 2 to 3 years of outbound sales experience. Please send your CV as well as a cover letter regarding why you believe this position would be ideal for you. We have set hours which are 9 am to 7 pm EST with a two- hour break for lunch. We are also looking for a sales manager who will help to manage the various aspects of our sales programs.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Online Furniture company seeking Part time or Full time customer support manager (20-40 Hrs weekly). Candidate must be well versed in handling time sensitive pre/ post sale customer support matters pertaining to our online sales (eBay, Amazon, Houzz, Big commerce), as well as our phone sales . Candidate should be ready and able to jump right in with minimal training. The right person will be highly organized with super fast response time in handling large volume of emails, and has a clear knowledge and up to date experience selling and managing orders on eBay, Amazon, Big commerce and phones. Experience in scheduling shipments, shopping shipping rates and managing orders/ shipments is a big plus. Main Duties: 1. Managing all customer support tickets in a timely manner through all of our online outlets: eBay, Amazon, Houzz, Big commerce, phone support. 2. Managing Returns 3. Filing/managing shipping claims & follow up 4. Managing and keeping track of all open and closed support tickets in real time. 5. Shopping shipping rates, booking shipments, managing and keeping track of all shipping data in real time. 6. Upload tracking details to online selling outlets in real time 7. Update Quick Books online in real time 8. Answer calls and return calls that pertain to customer support tickets 9. Must be fluent in English (written and verbal) and possess excellent customer service/people skills.
Skills: Customer support Drop Shipping eBay Web Services
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for a customer service all star who speaks fluent English. Must be willing to learn our product, online tennis instruction courses. Willing to work US Hours, 9-5 but those hours are flexible. (only part time is needed but can grow into full time) Willing to study and develop specific scripts for selling by phone. Will give bonuses on top of hourly rate for sales generated. Be willing to take inbound and make outbound calls. Email and Chat support as well. Thank you, Jeff Salzenstein CEO, Tennis Evolution
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Customer Coach and Onboarding Specialist Overview: We are a top insurance legal software company. Our software platform is a litigation management system that provides insurance companies and attorneys a place for collaboration, automation of routine documents, and state-of-the art analytics. We are looking for a smart and enthusiastic Customer Coach and Onboarding Specialist to join our Client Success team. The ideal candidate will be an excellent problem-solver with proven analytic skills. Just as importantly, we’re looking for someone with a passion for helping our customers succeed. The role works collaboratively with the Client Success team and relevant stakeholders to drive excellence and efficiency for our clients. Our goal is to make every user a raving fan, and we are looking for people that want to help with that mission. Specifically, we are looking for people with a demonstrated track record of: • Consistently delivering results “the right way” both personally and professionally, instilling confidence in your intentions and those of our organization • Ability to explain technical and/or process-heavy information in “real-world” terms to non-technical end users • Clear, direct and empathetic communication in both one-on-one and team settings • Willingness to be part of a team -- cooperating with others to get the right answers quickly Key Responsibilities and Duties: • Become an expert user of our platform and products and conduct complex analyses • Provide technical and consultative support to our client base on a daily basis • Train clients in their use of the platform by leading coaching sessions and presentations • Manage all aspects of the customer onboarding process and track their progress • Carry out training needs analyses • Design course materials and other documents including handouts, manuals and exercises • Design training programs appropriate to the skills needed • Onboard new coaches • Handle customer support calls during the onboarding time-frame • Participate in the ongoing creation and updating of best practices for onboarding and training • Keep an eye out for repeat problems that require more permanent solutions Experience and skills desired: • Primary English language required; secondary languages a plus • 2-4 years of experience • Strong interest in software technology • Delivery of technology training in a corporate setting via the web (and possibly in person) • Demonstrable critical thinking and creative problem solving skills • Excellent communication and presentation skills • Excellent organization, documentation, and time management skills • Ability to communicate technical ideas to non-technical audiences • Ability to learn new analytics tools, software platforms and industries quickly • Ability to manage multiple projects simultaneously • Self-starter attitude • Highly organized and detail-oriented • Positive attitude • Teaching/instructional experience (software ideally) • Project planning • Customer service/support • Work well among cross-functional teams Additional Experience Preferred: • Project Management • Software • Consulting Please reply CaseGlide in all capital letters at the end of your proposal.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are in need of customer service agents for an online ordering company. All candidates must be well spoken, have strong communication skills, are able to work in fast paced environment, has critical thinking skills, highly trainable and available at least 40-50 hours per week. Responsibilities may include (but not limited to): • Processing orders • Assisting customer requests • Providing technical, billing support • Escalating complaints if possible Requirements: • Must have reliable internet connection and no frequent power outages ( speed test result required ) • Must have good computer skills • Must be a team player, patient and has warm personality • Must be comfortable interacting with customers daily • Must have previous customer service experience • With email customer support experience preferred. Please attach a short recording about yourself and work experience, no longer than 3 minutes and should be in English. We offer long term opportunity. ***** NO agencies please.
Skills: Call Handling Computer Skills Customer service Data Entry Microsoft Excel Microsoft Word
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Looking for someone who has a professional phone presence, and who can handle client phone calls For a Professional Skin care business- A script will be provided. I Am also seeking an experienced individual who can assist in Social Media marketing for a Fb page that I currently have running. This will include researching new articles, updating pictures, and driving people to the business.
Skills: Receptionist Skills Social Media Marketing
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
This is a great opportunity for a stable position within the nonprofit sector and professional office environment. In addition to learning and growing professionally in a young team environment, you will be able to support a wide variety of departments who assist military families around the world and have an impact on access to quality childcare. Position Duties and Responsibilities: • Answer/Direct phone calls and take messages as needed • Provide prompt and Professional Service to internal and external customers • Calendar maintenance for Conference Rooms • Distribute Incoming mail/Outgoing mail accurately daily • Send, receive, and distribute all packages from outside vendors • Maintain office Postage Meter; i.e. Supplies • Scanning, faxing, filing, copying • Replenish Office Supplies when needed • Provide purchase orders for staff daily • Oversees the facilities and be responsible for the general well-being of the maintenance and upkeep of the office suites. • Maintaining and serving a resource on the use of copiers and postage machines. When needed, secure the service of a consultant. • Other duties as assigned. Qualifications: • Bachelors Degree or some college and related experience • Excellent computer skills and experience with the Microsoft Office suite of products. • Very strong organizational skills and dedication to quality. • Exceptional interpersonal skills to engage colleagues, members, potential partners and collaborators to work on projects of mutual interest.
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking data collection specialists to complete retail store visits, purchase and ship products. iPhone or Android required. Must be professional, very detailed and thorough, able to accurately scan products and record production codes. Will compensate for travel! Looking for immediate assistance in Seville, Spain Email me via upwork or visit: Please review job details at https://www.rqa-inc.com/jobs.html
Skills: Administrative Support Customer service Data Entry