We are looking for someone fun, talented and friendly who wants to take care of customer service for our travel product e commerce company.
Our business is all online, so you can be located anywhere in the world. Customer service is managed via email, no phone. You must have access to reliable Internet at all times. You will be working through Zendesk and communicate with us through email and through Upwork.
You must be fluent in English and write very well and grammatically correctly and understand the importance of politeness and friendliness in your communication. You must have a very personable, friendly and polite attitude. Our customers are everything and they must be treated with the utmost respect and friendliness at all times (even when they are unfriendly or unreasonable). That you understand this is crucial.
The job involves:
1. Customer Service: Responding to all customer emails asap, never ever later than 24 hours, but preferably within a couple of hours....