Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Skills: chat support Customer service Customer support Data Entry Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for an individual to contact our current customer base via telephone to ensure they are satisfied with service received. The role will be phone based and you must have a good telephone manner.
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hello, I am looking for an Amazon VA to manage the day to day Amazon tasks including responding to customer emails, ensuring account health, etc. I will only need help at certain times when I cannot be at my computer, so the job would only be during certain time. Basically I would need someone to be on call for times when I will be away from my computer for a few days. If you are interested let me know about your experience with Amazon and how you can help. Thanks
Skills: Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
** THIS IS A REMOTELY BASED JOB ** WE'RE LOOKING FOR ONE (1) DUTCH-SPEAKING SUPPORTER. We're looking for a person who goes beyond the usual in providing customers with perfect customer service. All applicants that are considered suitable will be given an opportunity for an interview with the recruiting manager. As a company, we do not have it as a requirement to have prior customer service knowledge, but you should outshine with a will to learn. Job Description: We are looking for someone computer savvy who is available to work 40 hours weekly. The work load fluctuates and sometimes there is more work whereas some weeks there are less. We are offering a long term position with us. Several of our employees have been with us for more than 4 years. All customer service staff work remotely. We are looking for someone who preferably can be available during regular business hours in US time zone, optional European time zone, but we can be flexible on this. Your responsibilities: - Respond to customer inquiries mainly via email and social medias in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - Excellent verbal and written communication skills in Dutch (native), including proper spelling and grammar - Good verbal and written communication skills in English is a must, since all communication with the company is in English. - A worker who does their job efficiently and independently - Excellent organizational skills and the ability to manage multiple priorities - Being able to work with the utmost sincerity to both the company's and the customer's satisfaction - Tech savvy that quickly picks up new ways of working and thinking. Being a fast thinker and quick adopter is important Application process: Feel like this is the right job for you? Send a short application explaining who you are and why this job is right for you. Please also include a WPM test result, take the test here: Unfortunately, we don’t have the resources to respond to every applicant but we read every application.
Skills: chat support Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
I want to interview one or more experts in call centers to get a better understanding of call center operations and economics to support a new customer-facing software agent. I want to understand 1) the economics per call, especially software systems, 2) market penetration of current software bots/agents, 3) how these bots/agents are integrated with back-end data systems, 4) economics of current chat-based bots/agents.
Skills: Customer service Market research
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for Trustworthy, smart, reliable and responsible individual we positive mind to wine for the position of Customer Service Assistant / Administrative Assistant About the Job: -Greeting customers. -Schedule successful appointments with qualified client. - Analyze root causes for customer dissatisfaction and address these issues - Provide excellent customer service to clients and managers - Translate documented process and instructions to dynamic work environment and quickly determine the appropriate course of action -Recommend process improvements. Skills/Qualifications: -Basic organization skills. -Strong typing and data entry skills. -Excellent professional verbal and written communication. _Strong attention to detail - Exceptional customer service and communication skills -Ability to work independently within specified time constraints.
Skills: Administrative Support Call Handling chat support Customer service Customer support Data Entry Email Handling Microsoft Excel Microsoft Office Microsoft SCCM Microsoft Word Phone Support Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a -work from home- German/ English speaking Customer Service Agent to provide support for various well-known international technology- and or gaming companies. Tasks - Providing Customer Care services to customers, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. - Working together with team leaders and trainers to constantly keep your knowledge up-to-date. - Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements - You are fluent in German + English, speaking and writing. -You have experience in a Customer Service environment, Call Center or an international business setting. -You are a quick learner, and are open to working with new technologies and products. -You are flexible, a strong communicator, good at multitasking and problem solving. - You are available for a long term position and able to work with a fixed schedule. - You have a dedicated quiet work space that is located within your own residence. - You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64 bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). What we offer - A professional and multicultural working environment with people from all over the world. - The possibility to work from the comfort of your own home. - Up to date training and access to the latest information in technology and video games. - An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. - All the required software, tools and data base. - A contract focused on a long-term relationship. - Being part of a company that treats remote employees as part of its family. About 5CA 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and gaming and one of the top clients (Platinum Tier) on Upwork.
Skills: German
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our business Platinum Holdings is growing and we have more tasks and activities than we can manage. We are looking for the right individual to help out across many remote activities. MISSION As Executive Assistant you’ll be helping providing the highest level of courteous customer service among other marketing duties. Every day you will monitor, track and record daily sales and product rank data. Based on the daily / weekly figures you'll be responsible for applying demonstrated methods to improve sales and customer satisfaction. Full training provided and checklists reinforce how each task or method should be completed. 1) You Suit Our Style of Online work - English is your first language or you’re fluent in English, you're good at written and spoken English. - You're tech-comfortable. WordPress experience is a bonus but not necessary. I prefer someone who has experience with Asana, Dropbox & Microsoft Excel etc. - You've got RELIABLE high-speed internet connection with reliable electricity. Unfortunately, internet outages aren’t acceptable. 2) You Love Checklists If you give your husband or partner checklists, you'll love working with us! The majority of our business is quite structured, we still have some areas which require systemising, which you’ll learn how to systemise. Most tasks run on checklists and guidelines. Files are organised within Dropbox. 3) You Really Enjoy Customer Service, Marketing and Sales If you're someone who's customer service minded and loves the action of bringing a plan to life, you'll love this role. I'm looking for someone to help me execute documented plans to grow the business. Note: if you're a super free-spirited person, dislikes structure / authority, and/or you prefer clutter to order (just look at your desk right now), this position probably won't work for you. Loving to follow *and* create checklists is crucial for this role. You should bring organisations skills to our company. DETAILS Timeline: starting as soon as possible. Next few weeks would be nice, although we don't need to rush. 30-Day Trial: we'll start with a 30-day paid trial to see how it goes. If we both like the experience, we'll carry on. Hours: between 20 - 30 hours per week to begin with. Ideally would like 40 hours per week but am flexible with the parameters mentioned. Must work minimum of 20 hours each week without fail. European Pay: Upto £8 / $11 hr + Seasonal Bonus Structure For Good Performance Non European Pay: Upto $6 hr + Seasonal Bonus Structure For Good Performance Paid Holiday Free products we manufacture for you and your friends and family 10 days holiday for 1st year of employment. HOW TO APPLY Submit a word .doc with the title, line please write "Slightly OCD assistent from (insert your city / town) interested in Executive Assistant Job" In the body, please write me a 14-sentence document including: Three sentence opening salutation that says: "Hey there, what's happening up in London? My name is _____, I'm slightly OCD, am comfortable with technology, and love checklists. I'd like to apply for the job posted on Upwork" Write three sentences on…. Reason #1 why you think this job is a fit for you. (black font, Courier, 3 sentences) Reason #2 why you think your experience makes you a good fit. (blue font, Times New Roman, 3 sentences) Reason #3 why you think your personality is a good fit. (red font, Helvetica , 3 sentences) Two sentences closing including the name of two products we sell (research required, try company name + amazon), and a closing salutation including your name, email address and phone number. Note: Please follow the "How To Apply" section above, do NOT attach a CV; if you are shortlisted I may ask for it later. Your application will be automatically discarded if you do not follow the instructions. Thank you. I know the *right* applicant will really like this job. Maybe it's you!
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process
Skills: Administrative Support Customer service Data Entry