General Purpose and Duties
A successful and rapidly expanding eCommerce business requires an ecommerce/virtual assistant to take ownership of providing exceptional customer support to our EU customers, as well as assisting with some basic admin and translation tasks.
We require support in the following languages: German, Italian, French, Spanish
If you speak more than one of these languages, you can be considered to provide customer support in multiple languages. Please provide details in your application.
Specific Tasks and Responsibilities:
Working in our Amazon seller central account, helping us manage the day to day customer care, including:
Answering customer enquiries and messages, responding to product reviews & questions
Basic Web research - e.g. monitoring that our products and images are not being used elsewhere on the web.
Basic Admin - recording data and metrics
Basic translation tasks between English and the target language
Ideal Person for this Position
The ideal candidate has eCommerce customer service experience, and can easily adapt to new softwares and systems.
You understand how to communicate via email with customers using the appropriate response to a variety of scenarios.
You do not have constant drama occurring in your life which causes you to be regularly unreliable or unavailable for work.
The core requirements of this position are:
excellent written communication skills in the target language,
strong computer skills,
the ability to complete tasks in a timely manner,
and being a genuine people person.
You must also be at least of intermediate skill level in written and spoken English - you should not be required to communicate with customers in English, but will need to communicate with other team members in English.
This is a part time, flexible position, offering around 5 hours per week. You will be required to work daily to check in on customer messages etc., but can do this at a time of your convenience.
Further hours can be offered depending on you language skill set and other experience in ecommerce, customer service and online business.
Successful candidates will be offered positions on a trial basis so we can assess if it is a good fit.