Qi-Infinity is looking and prefer a call center support company/ team with established processes to handle our customer concerns and questions. You will be required to have excellent written and oral communication skills along with excellent English language skills. As a call center support you will be reliable for troubleshooting customer issues by actively listening to the customers. We are looking for a team that has previous customer service or call center support experience with proven record. As you are handling customer concerns you need to have the capability to adapt to different personality types.
Qi-Infinity sells its products on Amazon as well as their website and thus need support for our Amazon customers and those with prior experience with Amazon will be given a preference to this job. Our Amazon customers not only speak English but other languages like French, German, Italian, Spanish, and Japanese to name a few and if the support team/company offers multiple language support that would be exceptional but is optional.
As a call center support you will be responsible for inbound and outbound calls to help customers with ordering our products. You will answer customers questions regarding our products, about the company, and any other issues that they might have. Since our customers will be interacting with you on a regular base you must possess a professional and friendly attitude but have the ability to develop a rapport with customers over the phone.
Numerous times there will be customers that are not satisfied or happy and therefore you must possess the skill sets to diffuse those situations. You must have knowledge of our products to describe the functionality of them when customers make inquiries. Customers need to be handled in a timely manner to avoid any miscommunication and escalation that may result of this.
As a call center support we need individuals that are friendly, professional, understanding, knowledgeable, flexible, and adaptable to the ongoing changes.