Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Als Freelancer im Customer Support unterstützt du vor Ort unser Professional Service Team, welches innovative Webshops für unsere Kunden auf Basis unserer commercetools-Plattform implementiert. Du bist der erste Ansprechpartner im technischen Support, hilfst unseren Kunden das Problem auf den Punkt zu bringen und es zeitnah und effizient zu lösen. Durch deine ruhige und freundliche Art vermittelst du Kompetenz und trägst damit maßgeblich zu einer hohen Kundenzufriedenheit und -bindung bei. Des Weiteren unterstützt du unserer Team bei Bedarf beim Test & Releasemanagement. Klingt spannend? Wir freuen uns auf deine Bewerbung inkl. Start, Stunden- bzw. Tagessatz und hoffen dich bald in unserem wachsenden Team begrüßen zu dürfen! Aufgaben: - Übernahme des 1st & 2nd Level Supports für unsere Bestandskunden - Erfassung, Kategorisierung, Priorisierung von Vorfällen in unserem Ticketsystem und (soweit möglich) selbständige Lösung von Vorfällen bzw. Weiterleitung an zuständige Mitarbeiter/Abteilung - Intensive Kundenkommunikation per Telefon und Email - Unterstützung des Projektteam z.B. durch Übernehmen von Aufgaben innerhalb eines Kundenprojekts - Durchführung der dazugehörigen Softwaretests und Sicherstellung der Fehlerbehebung - Verantwortung für die technische Konzeption für einzelne Change Requests sowie die Organisation der notwendigen Abstimmungstermine - Koordination und Überwachung der Umsetzung des Releases, Einholen der Abnahme bzw. selbständige Übernahme der Freigabe Anforderungen: - Abgeschlossene Ausbildung als IT-Fachkraft oder Fachinformatiker oder motivierter Quereinsteiger - Mind. 2 Jahre Vollzeit-Praxiserfahrung im Customer Service oder technischen Kundensupport in einem Softwareunternehmen - Gute HTML-Kenntnisse - Versierter Umgang mit MS-Office (besonders Excel) - Erfahrung mit Ticketsystemen (z.B. Jira) - Sehr gute Deutschkenntnisse (muttersprachliches Niveau) und gutes Englisch für den Büroalltag - Hohe Kundenorientierung mit einem stark ausgeprägten Qualitätsbewusstsein, Zuverlässigkeit und Engagement - Tech-Affinität, sehr gute analytische Fähigkeiten und eine schnelle Auffassungsgabe - Ausgezeichnete Problemlösungsfähigkeiten und lösungsorientierte Persönlichkeit - Strukturierte, zuverlässige und gewissenhafte Arbeitsweise - Teamplayer mit exzellenten Kommunikationsfähigkeiten und einer guten Portion Pragmatismus
Skills: Customer service Customer support Technical Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need a VA with experience dealing with customer service over email. This is an ecommerce website with people asking about orders, tracking, delivery, etc. You will have a set of scripts given to you to copy and paste, and you only have to edit very minor details on the script. Most of the time, you just copy and paste the script to specific questions. You will need to have good understanding of written English with proper grammar. TO APPLY: - Write "I am your BEST customer service VA" on the top and bottom of your application. - Tell me your experience in doing customer support over email. Thank you and looking forward to hearing from you! :)
Skills: Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
About US: Our website name is: www.floryday.com/nl/. The main product is fashion dress. The job is to chatting with customers about their inquiries of our items ( such about the size, color, how long will receive.....) As soon you are native Dutch speaker, and you have friendly way to help customers with a quick type speed, please be free to contact us. We will offer you a fully training lessons about this job. Job Requirements: •Have good sale skills. •Native Dutch Speaker. •A typing speed above 60 WPM (Words Per Minute) •Customer Service experience is preferred •Past retail or direct sales experience will be considered an asset • Strong personal computer usage and Internet proficiency skills • Excellent written communication skills - using proper grammar with smooth flow • Demonstration of self-motivation and results-orientation.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for a General VA to oversee and complete daily tasks for my eBay store. Workload will increase as VA competency improves overtime. I'm looking for an individual to join the team on a longterm basis. Current daily tasks: - Revise problematic listings - Upload tracking details to orders - Order fulfilment/processing - Provide shipping updates to customers Currently looking at 1-2 hours of work daily. This will increase as the store scales up and additional tasks are added. Please include the word "pineapples" to your cover letter. Only applications with the keyword will be reviewed.
Skills: Customer service Technical Support Virtual Assistant
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Qi-Infinity is looking and prefer a call center support company/ team with established processes to handle our customer concerns and questions. You will be required to have excellent written and oral communication skills along with excellent English language skills. As a call center support you will be reliable for troubleshooting customer issues by actively listening to the customers. We are looking for a team that has previous customer service or call center support experience with proven record. As you are handling customer concerns you need to have the capability to adapt to different personality types. Qi-Infinity sells its products on Amazon as well as their website and thus need support for our Amazon customers and those with prior experience with Amazon will be given a preference to this job. Our Amazon customers not only speak English but other languages like French, German, Italian, Spanish, and Japanese to name a few and if the support team/company offers multiple language support that would be exceptional but is optional. As a call center support you will be responsible for inbound and outbound calls to help customers with ordering our products. You will answer customers questions regarding our products, about the company, and any other issues that they might have. Since our customers will be interacting with you on a regular base you must possess a professional and friendly attitude but have the ability to develop a rapport with customers over the phone. Numerous times there will be customers that are not satisfied or happy and therefore you must possess the skill sets to diffuse those situations. You must have knowledge of our products to describe the functionality of them when customers make inquiries. Customers need to be handled in a timely manner to avoid any miscommunication and escalation that may result of this. As a call center support we need individuals that are friendly, professional, understanding, knowledgeable, flexible, and adaptable to the ongoing changes.
Skills: Customer service Customer support Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for teachers to help out with the Violin Tutor Pro Forum, and help sell products through Superior Violins.
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Exclusive marketing agreement promoting luxury travel to us destination Seeking highly qualified, over-achieving,goal oriented, telephone superstars to sell highly discounted vacation offer to interested families. Outbound calling required, leads are opt-in permission based Advance level only. thank you
Skills: Lead generation Sales Telemarketing