9Lenses is looking for a self-motivated, action oriented, curious learner, who wants help use software and analytics to transform businesses. Your goal is to ensure that users of our software not only know how to use our platform, but also understand the best way to discover substantive insights that drive meaningful change. The product specialist will be able to effortlessly put himself/herself in our customer's shoes. Our platform is best used by open-minded individuals willing to change their understanding of a client’s business problems if the data contradicts their assumptions.
Product Specialists report to the Customer Success Manager, but work closely with both the Sales and Customer Success Teams. Communication is primarily via Skype and email, but other tools may be used for specific projects (JIRA, Trello, etc.)
Support Customer Training Efforts — Work with the customer support team to help on-board and train new customers by assisting in the creation of interviews for new customers and reviewing customer interviews based on 9Lenses best practices.
Support Business Development Efforts — Support the sales team in their product demos by building example interviews and sample data sets based on consultant content. This content typically comes from word or excel documents with maturity models, white papers with assessments, etc.
Customer Success Projects — Opportunities to participate in a number of other customer success responsibilities including data analysis and presentation, developing training materials, reporting product bugs/requests, and QA for product releases.
● Prior experience in customer success or software service
● Extremely strong work ethic; self-directed and resourceful.
● Impeccable written and verbal communication skills.
● Detail oriented, analytical, and data-driven.
● Strong team player but still a self-starter.
● Survey or analytics knowledge a plus.
● Interest or experience in the consulting industry a plus.