Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone who can manage the customer support branch of my e-commerce business via ZenDesk. You will be performing basic customer support tasks such as responding to customer emails, order updates, general inquiries, etc. The workload will vary, but you can expect to work 5-10 hours per week.
Skills: Zendesk
Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
I need someone to manage Airbnb, Flipkey, Homeaway, VRBO, OneFineStay, Wimdu, 9flats and any other short term rental website within your knowledge. Specifically, I would like someone to create a description of the property, post pictures, and manage the property. Each property would be equipped with a lock box with a key and/or password for entry. The manager would be provided a description, pictures and video walkthrough of the property to post. The manager would be provided a contact number for a cleaning service and email address to contact for cleaning. We would even provide back up services in the area. If something mechanical goes wrong, the manager would be provided a contact number for emergency and non emergency repairs. The cleaning service and maintenance personnel would bill our company directly. Each party would just need to know when to administer services before, after, or during the short term tenants stay. The manager would be responsible for providing customer service with the short term stay tenant via email and text. Specifically, we would need the manager to respond to an Airbnb tenant that has questions about the lodging prior to booking. We would need the manager to assist the Airbnb tenant if they had questions during the booking process. We would need the manager to respond to the Airbnb tenant if they had questions during the stay. We would need the manager to respond to questions after the tenant leaves the property. We would need the manager to immediately contact the cleaning service to clean the property. Then restart this process for each rental. We do expect some call in booking that do not go through the short term stay website. Would you be willing to accept call in booking? This project would require a person that is highly organized and probably familiar with a management app similar to https://www.pillowhomes.com/pillow. We would create one dedicated number where all calls were centrally located that accepted text messages. The calls could be taken online or text messages taken online via google voice or ringcentral. We would assign one email address or gmail account for all listings. At this time, we would expect one listing full time and a second listing only on major holidays. Budget: we are thinking a 5% management fee. I am not sure on the budget because it would depend on how fast we could rent the property and for how much.
Skills: Real Estate Management
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
I need some to post the ad on an website.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Fluent in English? Handled customer service roles? Good eMail etiquettes (friendly)? Looking to fill up 20-30 hours by working online only? We are an e-Commerce based company (Ebay, Amazon) that is looking for a couple of individuals to assist with answering eMails. No, you do not need to pick up phone calls nor make any phone calls at this level. All we need you to do is answer generic-type questions and to forward more complex eMails to management. 1 1/2 hours per session, twice a day is preferred. Once before 8am-11am EST and once between 7pm-11pm EST Will provide training over phone/ video chat.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
International software development company located in Colorado USA is looking for a Customer Service Technician to support our consumer and small business software customers. The support provided will be mostly email, possibly with some live chat and phone work. Must be a fluent English Speaker. This is a full time position (40 hours per week) with the possibility of some OT hours based on load. Candidates will have to devote their working hours to responding to tickets The successful candidate will have the following skills: *Integrity, diplomacy and sensitivity in communicating with NCH Software customers. *Experience with computer software and systems. * High level of attention to detail in written communication. *Excellent verbal communication skills. *Good work ethic and ability to work independently. *Willingness to work OT as needed in order to respond to tickets as quickly as possible *Flexible schedule (weekends, possible evenings) to provide close to 24x7/global coverage *Comfortable working with remote teams located in different time zones Our customers are loyal and demanding, so previous Customer Service experience and the willingness to go the extra mile in order to make them happy is critical. NCH Software is an exciting and rewarding software development company. We take pride in producing quality products and in helping our customers. Please view our product suite at www.nchsoftware.com/
Skills: Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Verde Mortgage Field Services is one of the region’s premier Mortgage Field Service Providers, currently covering states in the Mid-West, Eastern and Southern United States. Our full range of Mortgage Field Services . We provide the inner % External Inspection. knowledge and care needed to perform numerous. We represent a rare combination of broad. We are looking for someone that will call subcontractors and recruit new subcontractors 6 days a week for 44 hours per week. Must have excellant English speacking skills and able to work for 8 am to 5 pm EST.
Skills: Call Handling Phone Support Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
My company is looking for a technician who knows these types of drivers, we need to program them to get their pulses flow controllers used are AG2000 Seametrics.
Skills: Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Description: We are currently looking for an enthusiastic and experienced Technical Service Agent, within our Costa Rica office to support our US customers. The primary duty is to field complex support interactions that require system analysis and problem solving techniques. This role is critical in troubleshooting issues for our customers and requires you to become an expert in our available platforms. About SynergySuite SynergySuite is an international provider of online software solutions to the hospitality and quick service markets. We provide clients with an integrated software suite which manages all aspects of their business including: Sales Reporting & Business Intelligence, Cash Management, Fraud Detection, Human Resource Management, Inventory Control, Procurement and more. We're a fast growing start up with offices in Menlo Park California, Dublin Ireland and London UK. The ideal candidate will be required to do the following: Responsible for correctly entering, tracking and managing of incoming support tickets via our supporting tools Answer queries via our communication channels for our customers and partners Be aware of our current soultions and upcoming releases as they become available Familiarity of the SynergySuite platforms and verticals that we offer and upsell Where possible Actively perform SQL queries to access customer information and update where needed Preform other duties as required or deemed appropriate to the support team Work in partnership with our international offices to help support the teams and our customers Adhere to our on boarding, training and support standards and procedures Knowledge, Skills & Abilities Essential Experience working within the Hospitality trade using stock, Human Resources, or HACCP systems Experience working in a technical role performing installations, configuration and supporting a hospitality management solution such as an ePOS solution or an eBusiness solution. OR Degree in a technical, hospitality or business field would be preferable. Knowledge of food and beverage management procedures Experience in Microsoft suite of products in particular Excel and Word High level of competency with English language Desirable Previous experience with alternative restaurant management systems Previous experience with MySQL, Jira, FreshDesk, and LogMeIn Previous experience working with an automated support management and tracking tool in a support center environment Previous experience in supporting hospitality software products Familiarity with the Java suite of products that are used in our products Professional Skills Required Analytical problem solving skills Superior communication skills, written and verbal Strong interpersonal skills with the ability to earn respect from customers, colleagues and others Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the box’ A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time Great spoken and written English is absolutely essential
Fixed-Price - Entry Level ($) - Est. Budget: $50,000 - Posted
I need a partner with technical support experience to help start up a managed services provider. Experience in remote desktop technical support is a must. Understandable English over voip calls is also a must. A helpful attitude is required. Everything else can be learned. You will be monitoring help desk tickets, contacting existing customers, and remotely solving issues. I will be in charge of marketing, getting new accounts, billing, onsite disaster recovery, and any other onsite jobs. Pay will be a percentage of collected income from contracted customers. Pay should be dependable as customers will be on yearly contract.
Skills: Technical Support