Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for a reliable, proficient freelancer who is able to support our Japanese market in the areas of Customer Service (via phone, email ticketing system, live chat), Product Approvals and Translations on an ongoing/part time basis. To be considered for this role you will need to demonstrate minimum 3 years in a similar role. Level of Japanese: native Level of English: fluent Full training will be provided for this position. Please apply with relevant experience and attach a copy of your current CV.
Skills: Call Handling Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Reviewing documents received via emails and contacting clients regarding their account verification status and withdrawal requests. The work is currently being done via emails only - but with the possibility of contacting the clients over the phone to explain compliance procedures. Attention to detail is vital, proficiency with MS Word, Excel and Outlook and excellent verbal and written English. Other languages is an advantage. The work is full-time (9 hours a day), with availability between 7AM to 6PM GMT time.
  • Number of freelancers needed: 5
Skills: Customer service Email Handling English Microsoft Office Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
**From home is fine and preferred** We are an Irish Digital Agency. We require a customer service hero to serve our clients. Minimum commitment- 10 hours per week. This is to call customers on a monthly basis, alert management team of issues that may arise with customers and profile new leads that contact the business to assess their suitability as customers. The position will be from home, you must have a good internet connection, can you use Skype and be willing to happily talk to customers. We are an innovative business that offers exceptional value to our customers and fantastic benefits to our staff including 4 weeks paid holidays a year and trips to Ireland for team building. Working hours: from 9:30am to 12:00pm in Dublin timezone Communication: skype, Email, Chat
Fixed Price Budget - Expert ($$$) - $100 to $10,000 - Posted
I'm looking for some Inbound call center Campaigns for our center in Pakistan. We provide chat support as well as voice support services to our clients. Need to be a direct contract with the client. We will pay a good commission based on the invoice. Please read the Description carefully before applying to this job.
  • Number of freelancers needed: 50
Fixed Price Budget - Expert ($$$) - $10 to $15 - Posted
I'm looking for some Inbound call center projects for my center in Sri Lanka. Need to be a direct contract with the client. We will pay a commission based on the invoice.
  • Number of freelancers needed: 10
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for a permanent full-time addition to our small team. Must be able to work Australian business hours and be available via both phone and email. You do not have to be Australian to apply for this role (if you ARE Australian, please note in your application your residency status and whether you hold an ABN/are registered for GST). You will have experience in a junior management or 2IC role, impeccable phone and email communication, flawless English language skills (both written and verbal), attention to detail and time management. You will be expected to respond to client enquiries with efficacy, schedule work for 60+ subcontractors, troubleshoot basic technical challenges with audio files for clients/subcontractors, and maintain communication with the CEO around the day-to-day operations. On quiet days, you will also proofread and quality assurance of transcripts, though this is largely performed by our committed editors. You will preferably have experience as a freelancer (working online, independently motivated and COMPLETELY reliable). Your profile will be reviewed and you will be Googled prior to interview. If new to freelancing, you must be able to demonstrate these competencies with work experience and contactable references. The ideal candidate will have demonstrable experience as a freelance audio transcriptionist or proofreader in addition to previous or present management roles in which the aforementioned skills were required as part of day-to-day work. I am looking for a permanent fit to our team. This is not a creative role - I do not expect a passionate thesis on how transcription fulfils your existence. I am looking for a committed professional who is happy working for themselves and playing an invaluable role in providing top-quality service to our clients. Our company philosophy is based around working for our people first. Please include the phrase 'ETHICAL LEXICAL' at the top of your application and include a cover letter, CV and references to be considered. Thank you and I look forward to reading your submissions!
  • Number of freelancers needed: 3
Skills: Account Management Administrative Support Customer service Customer support Email Etiquette Email Handling Email Technical Support English English Grammar English Proofreading English Spelling HR Benefits Management Consulting Management Skills Microsoft Office Office Administration Online Help Phone Support Project Scheduling Proofreading Telephone Handling Time Management Transcription Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
WHO WE ARE: Selerity is a partner of SAS Institute and Amazon Web Services (AWS), specialising in providing Hosting, Adminstration and Support services to customers using SAS Software. RESPONSIBILITIES: - Initial diagnosis of issues relating to SAS software usage, ranging from the operating system (Linux/Windows), to batch scripts, to SAS Code and SAS Administration (Metadata, security, etc.). - Work to meet defined Service Level response times. - Diagnose and configure AWS infrastructure (servers, storage, networks, security). - Assist other Help Desk Technicians to resolve issues. - Work with vendors in a collaborative manner to resolve issues. - Strong written communication skills assisting end users via email and our ticketing system (Zendesk). - Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. REQUIREMENTS: - Self-motivated, proactive and an ability to think "outside the box". - Strong problem solving and analytical abilities. - Good knowledge of SAS. - Good knowledge of RHELinux and Microsoft Windows Server Operating systems as well as networking technologies such as Microsoft Active Directory and LDAP. Tasks will include regular system checks, adding users, configuring VPN and/or Remote Access, Backup/Restore support and DNS administration. - Ability to use remote access software (e.g. LogMeIn) to assist in diagnosis and troubleshooting of issues. - Knowledge of basic networking, routing and firewalls. - Responsibilities may require weekend or late evening work in response to the needs of the systems being supported. PREFERRED: - Experience with Amazon Web Services, Ruby and Chef. - We would be looking for someone to work on a long-term basis as part of our team, with an initial trial period of 4 weeks to confirm experience and alignment with our team. - To be considered, please forward no more than 1 A4 page about yourself, your previous experience and certifications that are relevant to our requirements, and your required hourly rate. Please also provide the days of the week and hours you would be available.
Skills: Linux System Administration SAS Technical Support Windows Administration
Fixed Price Budget - Entry Level ($) - $200 to $250 - Posted
I need someone to help and improve our online marketing. We are real estate and travel agency in Thailand, specialize only for this market. Our aim group mostly are Europeans but all markets are welcome. Person should be good in fast writing, sending emails, post in all our social medias and communicate with our team. Follow up all requests from email and send daily reports. There is no many at the moment but that's why we need you.
Skills: Data Entry Sales Social Media Marketing Virtual Assistant