Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Our team is currently looking for frontline professionals who can represent our vision, culture, and values to our customers. Our business hours is within 9 pm - 6 am MNL time.​ You will be joining our group of professionals in taking phone calls and answering email inquiries. We'll also have you meet everyone and join us in our daily meetings, and weekly calibration session. ​ - Strong oral and written communications skills - Can work with minimal supervision - Perfect attendance - it is critical as to how we serve our customers. - Able to work in a group.
Skills: Call Handling Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
- To handle all customer related inquiries / returns processing / refund collection & monitoring / complaints and Order Fulfillment are the MAIN JOB responsibility - Product Research / Listing is the secondary responsibilities - We need a problem solver, analytical thinker, and loves to deal with customer issues and complaints with ease and calmness. - Extensive experience in Customer Service field is a must (Amazon related or not) - ONLY those who are VERY knowledgeable in an Amazon online business operation will be considered - Must be able to communicate in ENGLISH language via Email correspondence and possible customer phone calls. - Must be knowledgeable in the USA culture and norms to better understand US customers. - Knowledgeable in Amazon Seller Central and Amazon related tools / software like Ecom Solutions, Kibly, Freshdesk etc. is a must - We only need FULL-TIME employees who are willing to work at least 8 hours a day (night shift Philippine Time and at least 40 hours a week availability to work) will be considered. Please DO NOT apply if you don't fit the Work Time needed for this position. - Preferably College Graduate that is Business, Psychology, and/or Communication-related. - Promotion and salary increases are open to employees who exceeds performance expectations - Must have a very reliable Computer / Laptop and WIFI connection
Skills: Administrative Support Call Handling Customer service Customer support Data Entry Email Handling Virtual Assistant
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
we are looking for an ambitious Travel concierge/Travel Agents from Europe or United State preferably from Europe to join us to help fuel our growth. Skills: Sales,Tourism,Travel Industry,Luxury Tourism. Sectors: Tourism / Travel / Airlines,Sales. What we are looking for? You will know what great customer service means and will constantly look for ways to improve the experience for our customers. You'll help to refine the concierge approach we take with our customer and improve the way we take those unique experiences and make them available to all our customers. The Ideal Candidate: The ideal candidate will have worked for a high-value concierge company or tailor made travel company and having knowledge of our key destinations will be an advantage. Experienced European travel agents who has been working in Luxury travel agency is the one we are looking for. To Be Successful In This Role You Should Be/have: Fluent in English (Native or bilingual proficiency) Some travel & accommodation,hospitality, airlines ticketing and/or call centre experience. Strong focus on customer service and attention to detail in maintaining quality service Excellent time management skills with proven experience in multi-tasking Excellent communication skills High-level, phone-based customer service experience displaying empathy, patience and listening skills Salary and Benefit: This is part time opportunity with great pay. (Salary and commission). Based on your performance it will soon open for full time and long term opportunity. If you thrive on working within a close knit team, passionate and committed to providing outstanding customer service and have the flexibility to work five days in a seven day roster, we would love to hear from you!
Skills: Customer service Phone Support Sales Tourism Travel Agent Travel Planning
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Responds to objections in a persuasive and productive manner Obtains customer's commitment Absorbs and retains information provided Uses appropriate interpersonal styles and methods of communication Uses appropriate delivery to meet the needs of the audience Develops and/or implements solutions that are appropriate to the problem Handle multiple computer systems, and handle high-call volume during different times of the day Identifies, works towards, and accomplishes end results Requirements: Outgoing and enjoys contact with people Enjoys teamwork, collaboration and looks to others to help make decisions and complete work correctly and adhere to established guidelines Demonstrates the need to be proactive when a situation arises rather than work reactively Polite and well-spoken while interacting with customers, superiors or co-workers Strives to become experts Able to adhere to a strict code of ethics established by company, client, and government Uses telephone effectively and appropriately to achieve sales objectives Correctly carry out common arithmetical needs Correctly use grammar, spelling, and words to communicate Writes clearly, concisely, and in a well-organized manner Listens effectively, does not interrupt Speaks clearly and articulates properly; thoughts are well organized and accurate Meet or exceed company's dress code Special attention to one's appearance during client/board visits
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
TIKATAP is an exciting San Francisco based startup that offers digital ticketing to the high school market by partnering with schools and organizations to ticket for their athletic events and school functions. We launch our service in September with five states already signed up for us to exclusively ticket their state level playoff games. What makes us unique is the level of partnership and support we have for our clients, event organizers, and ticket buyers. Our end goal is to build a grassroots ticketing community, operating with a high level of integrity and customer service. Our hope is that the more tickets we can help schools and organizations sell, the more options we can create for the young men and women within them. We're looking for qualified, professional customer service specialists to handle a variety of inbound customer calls and emails, including, but not limited to: - Assistance creating events with our website/app - Issues around purchasing tickets - Questions about events - Payment related inquiries *Experience with Desk.com is a plus *Experience working in small teams is a plus *Experience working in the ticketing industry is a big plus Please note that this job will require evening and/or weekend shifts (until 9 pm PST). If this sounds like something you'd be interested in, please apply!
Skills: Customer service Customer support Data Entry Email Handling Phone Support Salesforce.com Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
One of the UK's fastest growing baby companies is on the hunt for a customer service superstar! When considering this role we would ask that you show: - A fantastic grasp of the english language/fluent - Be able to work with customer support software (experience of helpdesk software would be an excellent bonus) - Be IT literate and be able to grasp the importance of business functions - Should be a motivated worker who can work both autonomously and get the job done! - Customer and consumer focussed - Bring a personality to the role whilst being able to clearly and confidently deliver the "voice of the brand" through your responses. - Should be highly organised - Skilled at "de-escalating" customers with high emotion through corrective plans and empathy, whilst understanding the companies policies and delivering news (positive or negative) to the customer. We hope that you will enjoy engaging with our young, energetic and passionate team to deliver our customers the best experience of our brand possible! Previous experience of customer service would be advantageous. We are looking ideally for 8 hrs per day including potential work at the weekends. You should be able to handle Email tickets professionally from sometimes agitated and sometimes rude clients. You will have processes and guidelines built into our Freshdesk support but should also be able to work "off script" and be able to respond to the individual needs of the customer. You will report to a customer services manager who you will be expected to have regular Skype meetings in relation to: - Regular scenarios you are facing and how we can better and faster support our customers. - How the system is working and improvements we can make You would be expected to bring your own thoughts and ideas to these discussions. We look forward to hearing from our ideal candidate soon.
Skills: Customer service Customer support Freshdesk
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Busy Business Owner/ Mother is seeking a personal assistant. Must have working knowledge of Quick Books Positive and pleasant attitude and ability to perform a wide variety of duties (includes errands, various duties related to assisting with children, light office work) Works well with others Good Organizational Skills Attention to detail a must Working knowledge of Microsoft Excel and Word References required Background check required Salary Commensurate with experience
Fixed-Price - Expert ($$$) - Est. Budget: $20 - Posted
MobileQubes offers the first fully automated, self-service, mobile phone charging network on the market today. MobileQubes enables users to rent and return or purchase a portable charging pack for their mobile device at any kiosk across the country, without being tethered to an outlet, cord, or locking charging mechanism. MobileQubes adds accessibility, security, and reliability to the mobile device-charging category helps ensure that a dead device battery does not disrupt its customers’ lifestyles. MobileQubes is working with brands such as MLB, NFL, NBA, Hyatt, SPG, SMG, Amtrak, Caesar's Entertainment, MGM Entertainment, and others across the country. MobileQubes is seeking to hire a part-time remote Customer Service Representative to join a small and highly motivated team as the company is now reaching a dynamic growth stage. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES - Support the company with Level 1 & 2 customer support. This includes inbound email support and tickets created by inbound requests to 1-800 call center. - Manage tickets in Zendesk from start to satisfactory completion. Types of tickets include product questions, refunds, order fulfillment, shipping label creation using Endicia, and overall general support. - Any isolated kiosk hardware issues will be elevated to field operations group. KEY PERFORMANCE INDICATORS AND METRICS - Timely ticket response and closure times - Customer satisfaction surveys IDEAL QUALIFICATIONS - Zendesk guru - 2+ years previous related customer/technical service experience - Fluent English speaker - Flexible working hours but ideally available during standard USA business time - Some weekend availability IDEAL PERSONAL ATTRIBUTES - Highly detail orientated - Ability to do self-guided work and complete tasks in timely manner without - Sound judgment - Honesty - Willingness to grow with the company and the opportunity to transition into a full-time role
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Healthcare/Medical Recruiter (US Market) Established since 1993. A fast paced growing healthcare staffing company is seeking a Recruiter to join our Healthcare IT, Clinical and Allied staffing agency. Positions that we place are Nurses, Medical Assistants, Medical Admin, X-ray Techs, NP/PA's, developers, Engineers, analysts, DBA's, EMR Trainers, Technical Writers and more. Job Summary: The Recruiters are responsible for all steps associated with the identification, and interviewing of the top healthcare professionals in Southern California. The ability to develop strong communication channels with internal and external clients is crucial to business success. To achieve this, the incumbent must provide "World Class Service" to contract employees and clients by earning their respect, acting with the greatest amount of professionalism and expressing the highest sense of urgency. Responsibilities: Hiring Process: Responsible for screening candidates to ensure their qualifications meet open positions. Conduct skills testing, office interviews and reference checks. Maintain excellent documentation with the company database. Prepare resumes for presentation to clients. Coach candidates through the client interview process. Identification Process: Utilize internal database to identify potential candidates. Place job requirements on the Internet to increase available candidate pool. Develop creative recruiting resources to attract qualified professionals interested in contract, contract to hire and direct placement employment. Identify networking activities such as attending career fairs, professional association meetings, calling on technical schools and outplacement services. Requirements: 1 to 2 years professional experience in healthcare, sales, recruiting, marketing or customer service environment. PC literate in Windows environment including, MS Word, and Internet. Excellent written and oral communication skills. Nick S.
Skills: Recruiting
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
================CLOSED================= Telephone Receptionist/Schedule Coordinator HOURS Weekdays (Mon-Fri) (Los Angeles-CA) 4pm to 9pm GMT-7 || (Manila-Philippines) 7am to 12noon GMT+8 or (Los Angeles-CA) 2am to 7am GMT-7 || (Manila-Philippines) 5pm to 10pm GMT+8 also open: Weekends (Saturday-Sunday) START DATE as soon as possible - Long Term Employment DUTIES *You will be handling the company's After-hour on call phone work. The job is to cater all calls and email exchanges that takes place during the before and after hours of the company's regular working hours, Mon-Fri 8am to 5pm (Los Angeles-CA). *You are going to use the VMS resources; WFX (Med Assets) and Management Solutions (Stafferlink) for scheduling and checking provider statuses. *You will be talking to company’s employees and the state’s facilities/hospitals’ personnel. *for emailing, you will have access to an Outlook email account. *You will use an internet phone (direct line). *You will use Skype on work hours at all times for direct communication/support with the coordinator. *You will be given notes and important things to take care of an hour before the coordinator’s shift end (approx. @4pm Los Angeles-CA). *You will do a few data entry/encoding and other clerical work. *You will send an End-of-Shift report to your coordinator, stating the calls/emails made and the matters to take over for the day. SKILLS CHECK *Must know work/shift terms (e.i. 1st/2nd/3rd watch, am/night shift) *Must have personal PC or Laptop in good working condition. *Must know Microsoft Office Word, Excel, Power point (2007/2010/2013) *Must have basic understanding of the VMSs Med Assets (wfx), Management Solutions (Stafferlink) and Bullhorn Release 2016 (CRM) OTHERS *Applicant/s will be given an over the phone interview and quick training for programs/sites to be used and orientation for when hired. *Important contact numbers will be given prior to start. RATE $3.00 - $3.50 / hr NOTE Send in your resume and references (specially if you have no records in Upwork)