Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a growing B2B eCommmerce company in the emergency lights space. Sample of our websites includes emergencylights.net and Ballasts.com. We are currently looking for an inside sales person to start immediately. ** We offer base compensation and bonus opportunities on high ticket sales. ** While this is an inbound sales position, meaning customers call us usually when they already have an idea what they want/need, we are looking for someone with background in sales that will know how to work a deal and understand when to discount, up sell, cross sell etc. Job requirements: Able to work all weekdays, at least 8 hours a day on EST business hours (9am to 5pm). We prefer someone who also live in EST time zone. We normally do not take calls over the weekend and all major holidays. English native speaker with no/minimal accent Previous experience with B2B sales is a plus Knowledge and/or Experience in the emergency lights and or electrical/fire industry is a huge plus. Must have a reliable and fast internet connection as well as a US phone line. Must be computer savvy Excellent communication skills Experience with all/some of the following is a huge plus: Bigcommerce, HelpScout and Pipedrive. The day to day: Phone calls from our websites will be directed to your phone line during business hours. Usually most customers need help locating a specific product or have some questions about the specifications, availability and such. Some customers will request a quote for several items or have special requests. Your job will be to assist customers with their orders online as well as working on offline quotes to get the correct pricing and communicate with the customer to convince them to buy from us (better pricing, lead time, special products etc). We have a back office assistant that will work with you to get the orders in place with the vendors and find out inventory, lead times and special request. When it makes sense you’ll work directly with vendors on urgent requests or where the communication is better done directly. We are a fully dropship company and hold no inventory. Your duties as inbound sales person will be: Navigate multiple software and database while conversing with the client, use the data in the records to place orders, make recommendations to the customer and document the transaction. Answering questions, placing order or resolving issues of the clients. Facilitate sales of all products and services according to the client's needs. Not only answer the queries of the customer, but also to ask questions to the customer in order to understand their need. Take charge of unresolved complaints and ensure that they are resolved. Analyze the client's requirement after conversation with them and recommend products or service that will match their needs. Keep a track of the potential customers and their requirements. Take follow up of all calls as needed. Our customers are mostly electrical contractors, constructions contractors, maintenance companies, government agencies and individual business owners. As an eCommerce company we heavily use technology to manage our sales and day to day. We work with helpscout to make sure emails and tasks don’t get lost and we use pipedrive to effectively manage the pipeline of sales. That means you’ll need to be able to work in this flow and update leads and sales as they progress in real time. We also track and record all calls. The current call volume is about 10-20 calls a day. Some of those calls are very simple questions like order updates or follow ups but most are sales calls that require offline work as well. As of right now you’ll be the only one answering calls with missed calls going to voicemail but expected to be returned ASAP. When needed, we’ll add additional inside sales or customer service people.
Skills: B2B Marketing Computer Skills Sales Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking individuals with excellent communication skills, someone that pays attention to detail and can follow through on projects. Organizational Skill A Plus ability to work without direct supervision as necessary. Time Management and Customer Services skills are key skills to prioritize your duties with Vendors Clients.
Skills: Administrative Support Customer service Customer support Data Entry Microsoft Excel Microsoft Word Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for couple of experienced technical support reps to work for our company. We offer a variety of different career paths, growth opportunities and desirable work environment. Open Positions: Full Time US Shifts are available for serious minded/experienced workers, who are looking for a long term stable home-based career. Part-Time Shifts are available during different time zones for workers who are looking for part-time commitment. Job Duties: - Phone Support - Email Support - Chat Support - Admin Work Must have: - Excellent Communication Skills in English Language - At least one year of Technical Support experience. - Administrative work experience. - High Speed Internet of 3 MB/s - Good Computer - Quiet Environment - Headphone with Microphone Benefits: - Decent hourly rate depending on your experience and location - Consistent payment on time - Small bonuses and certificate of achievements - Consistent growth opportunities every year IMPORTANT NOTES: Kindly read the below, before sending your application. Our team works closely with Upwork management and a legal firm to process and manage everything properly: 1) Please make sure you go through and understand Upwork’s rules and regulations for freelancers. 2) Please make sure you go through and understand how tracking, payment and communication works on Upwork. 3) We will be hiring you as an Independent Contractor so you are responsible for taking care of your own taxes according to your country’s tax rule. 4) Our on-boarding process takes around an hour or so (depending on how fast you complete it). We will require you to verify your current address (copy of recent bill), send copy of your Photo ID and speak with our director. Good Luck
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Seeking a persistent Appointment Setter with experience in Sales to respond to our customers inquires the best candidate should have: *Great personality *Strong command of English *Be familiar with American Slang *USB Headset *High Speed Internet $6.00 hourly with $5 commission on each appointment that goes through Full time job for the right candidate. Please Attach a record of your voice to be considered.
Skills: Appointment Setting Customer service Email Handling Sales
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
A Gazelle Receptionist is a connection-maker, bringing back personal customer experiences in a technology-driven world. On any given day, you may see the Receptionist skillfully handling any of their key responsibilities below. +Seeks out and seizes opportunities to make a connection with everyone they interact with, whether they be a client, caller, coworker, or community member. +Makes our clients’ days by giving them what they don’t even know they want. This may look like: Closely following a client’s instructions and knowing when it is appropriate to step outside of those instructions. Going above the standard call handling to offer additional assistance. Offering to return calls on a client’s behalf. Mentioning their impression of a caller to the client when helpful. Elevates calls from a dry transaction to a memorable experience. This may look like: Using quick wit and good judgment; a Gazelle Receptionist will infuse their charming personality into every interaction Using active listening skills to recognize invitations to briefly engage in personal conversation Focusing on what they can do (as opposed to what they can’t) and seeking creative ways to offer assistance Fosters happiness in others. This may look like: Promoting and participating in a positive working environment Looking for opportunities to recognize clients and coworkers for a job well done Being warm, friendly, and professional on every call Does what they say they’ll do. This may look like: Promptly answering incoming calls Providing unbiased service to meet each client's needs, regardless of religious, political, or social affiliations Composing complete, accurate, and helpful messages Being responsive via various internal communication media such as email, instant messaging, etc. Quickly acting when a response is requested Being a reliable person that team members can count on To be successful, a Receptionist is personally and professionally prepared with the right infrastructure by being able to perform the following essential functions: Understand that we try to answer calls before the second ring! :) Continually operate a computer via a keyboard and mouse in order to answer incoming calls, take notes, and be prompted to input a variety of information pertinent to our clients’ needs via computerized telecommunications system Occasionally move about inside the office to access and utilize file cabinets, copier, computer printer, and other office machinery Communicate clearly and converse with individuals both verbally and in writing regarding the exchange of accurate, detailed information, including the ability to read and comprehend client call information with special instructions utilizing online computer systems
Skills: Call Handling English Grammar Phone Support Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are seeking an enthusiastic, professional Customer Service Rep. Responsibilities will be handling our corporate phone line, and scheduling new appointments. Individual should be available to perform tasks between 8am-6pm EST. *Must be capable of receiving inbound calls *Must be available between 8am-6pm Job is as simple as it sounds. For further details please read attached document. Apply if interested!
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
We need someone to utilize extensive experience in all aspects of payroll, provide leadership to maintain compliance and internal controls to accommodate future growth of our Clients. Let's know if you interested
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Hello, we are currently looking for Online English Speakers to work in a language platform with a flexible schedule. REQUIREMENTS - Be a Native English speaker - Have a confident and clear verbal communication - Have stable Internet connection (for home-based) - Be punctual with high sense of responsibility - Correct grammar and pronunciation mistakes for students Please attach your resume for further information. Kind regards.
Skills: English English Grammar english tutoring ESL Teaching Public speaking Teaching English
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Empresa americana con 23 años en el campo de tecnología digital para el sector Salud busca Radiólogos/as en Latinoamérica para trabajo en casa. El trabajo es a tiempo completo (L-V 9-7 PM EST) y la compensación es mensual (sueldo en base a experiencia). Si está disponible immediatamente, tiene el background y ganas de superación para crecer en su especialidad y acercase más a la tecnología, por favor envíar su CV a con información de contacto y agregar al Skype el siguiente contacto : danitzagonzales.
Skills: Medical Law
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
To answer inquiries and coordinate patient education and activity. This is a work-from-home position that requires a highly professional, responsible person, who can be effective with little supervision. The candidate will need the ability to quickly learn and understand the scientific terminology and concepts of immunotherapy that we deal with every day, and be able to explain them to patients in simple and relevant terms. A medical background, particularly in oncology, is a plus. Training and support will be provided. This is a full-time, contract position. Candidate should have a professional, virtual office, in the Eastern Time zone, with up-to-date office equipment and technology. Duties: • Works closely with cancer patients and their family members, at a very vulnerable time in their lives • Works directly with our lab personnel • Documents confidential patient activity and communications • Communicates with surgeons and the pathology departments at cancer centers across the county • Coordinates all aspects of tissue preservation, storage, and logistics • Provides education about immunotherapy solutions and accessibility, including clinical trials • Report directly to the CEO and work closely with the sales staff Requirements: • Must be flexible • Must be organized and responsible • Must have exposure to cancer, to better understand the complexities of the patient experience • Must have empathy • Must be passionate about helping other cancer patients (very important) • Must have strong working knowledge of Microsoft Excel Must be detail oriented and enjoy problem solving • Must be professional and possess excellent communication skills (oral and written), with the ability to function in a fast paced, sometimes-unpredictable environment Serious Inquiries only. No phone calls please, as we are working with patients who need our attention. Please visit and review www.storemytumor.com to understand our scope of service before sending a resume and cover letter explaining why you would be suited for and enjoy this position. Send resume and cover letter to .