Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
Need receptionist to handle calls for moving company for 1 week. Involves answering sales and scheduling questions. Must be able to use google calendar. Must have great phone voice, be able to answer questions confidently, be organized. Must know how to address sales concerns. Will provide Q and A form to reference. Must be able to multi-task. Must have great attitutude. Must be able to handle unsatisfied customers also - rarely, rarely happens. Will provide prompts with alternatives for addressing complaints. Must return all missed calls within 1 business hour. Must be able to take calls on phone, calls will be forwarded. Will also include email and online pre-sales and post-sales.
Skills: Data Entry Internet research Phone Support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Will *Enter admission and billing data for clients and payroll information for employees into the computer system, and forward documentation to the appropriate processing center. *Maintain client/employee records, and distribute copies of compliance documentation to appropriate branch staff based on Company approved standardized paper flow. *Ensure all client and employee files are current and complete, interface with administrative staff to gather deficient or inaccurate documents, and notify the manager when employees do not respond to requests for needed documentation and any other related data entry tasks as it may be assigned by the supervisor.
Skills: Administrative Support Call Handling chat support Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Our company is currently seeking for a vacancies of Customer Service Representative in USA.Providing customer service by phone and email,Working closely with sales, inventory, and accounting departments The positions are newly created in our company
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an online book retailer based in the UK seeking a bilingual (Japanese/English) Customer Service Rep that will be responsible for providing remote sales support to our Japan account. Beyond customer service, duties include monitoring the performance of the account, identifying problems proactively and look for ways to improve our customer service and sales performance. Once training is completed it is expected that the selected candidate will be able to triage often complex situations and answer inquiries in a timely and professional manner. RESPONSIBILITIES -Answer customer inquiries in Japanese or English (as dictated by the customer) within 24 hours. Most correspondence is via email. -Address customer feedback and follow-up with unresolved cases daily. -Process customer returns, customer cancellations and communicate delivery issues daily. -Identify, report and help resolve performance issues associated with the account and communicate these issues to the appropriate department manager. -Communicate with our Japanese support services when necessary. -Assist on other accounts when available. -Translation projects as needed. REQUIREMENTS -At least a year of customer service related experience. -Ability to read, write and speak fluent Japanese and English. -Excellent written and oral communication skills with a strong sense of professionalism. -Strong organizational and time management skills. -Strong problem-solving and quick decision making skills. -Able to adapt to new procedures and processes. -Intermediate computer skills including, but not limited to, email account management, basic application and browser troubleshooting, familiarity with Google Apps (Gmail, Hangouts, Docs). This is an independent contractor position with a daily time commitment up to 4 hours, Monday - Friday. Occasional weekend work might be necessary. The selected candidate must have a secure and reliable internet connection and computer. It is essential that the candidate have the flexibility to work the hours needed to complete daily tasks and be available to work during peak sales seasons (including holidays). The salary for this position is 15 USD per hour worked.
Skills: Customer service Email Handling Phone Support Translation English Japanese Translation Japanese English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
This firm is looking to build it's organization around a high-energy, hard working individuals with excellent customer service and communication skills. This firm respects the high level of people skills and hard work that is required to succeed in the customer service industry and we are looking for that experience to aid in servicing clients through creative marketing and promotional solutions. Responsibilities of the Customer Service and Client Relations Associate: • Work closely with Facilities Manager and Controller • Perform weekly check runs for vendors and obtain lien releases as necessary • Scan and upload necessary documents as needed • Accurately input and maintain data for record keeping and client submitter • Assist project managers with billing and invoicing • Collaborate with Client Relations Manager to support marketing campaign objectives • Complete subscription transaction paperwork to initiate or update any customer subscription setup, changes, etc.
Skills: Administrative Support Customer service Customer support Data Entry Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for a customer service agent, fluent in both English and French. French is more important than English as you will serve our French Canadian customers. Tasks involve: 1) Answer calls in French, some few in English 2) Answer emails in French 3) Assist us with accounts receivable in French: ( calls our customers and ask for pending payments) 4) Help with translating products descriptions and website content from English to French 5)Help us translating our monthly newsletter from English to French. To start immediately 3 hours a day: 9 am to 12 EST, long term Thank you
Skills: Administrative Support Call Handling chat support Customer service Customer support Data Entry Email Handling Telephone Handling Translation English French Virtual Assistant
Fixed-Price - Expert ($$$) - Est. Budget: $1,500 - Posted
Koyako Cleaning Solutions Inc., is a start-up venture of service industry focused on Personal, Commercial & Industrial Cleaning Industry. We are interested to provide a mobile application to our customers for their easy access of information about our products & and to improve our business prospects. We are looking for programmers/developers/designers who can create & provide us the required Web based application program for our website & Mobile App User interface for our customers at a very nominal cost. (Project can be done on part time basis – emphasis is only on the quality & committed time of delivery). Just to give a fair idea about the application we are looking for: We are looking to develop an Mobile App – similar to OLA Cab, Uber, Meru Cab. (GPRS Tracking enabled) It has to engage customer into interaction with location identification, service booking process & & confirmation, multiple service providing locations, should have feel good look and design, transaction history and also should have service provider interface to update the service details of service such as start time, end time, customer satisfaction report & service photographs. In addition to the above, our website should integrate the App based, Telephonic & Online bookings received & allocate the services to respective team and maintain a complete process control, billing, online payment, accounting services with payroll management & marketing section, providing lead generation & to automated quotation generation and to track and control the employee performance. Should also have Emailing & SMS integration to provide status update our customers and service details to our service providers.
Skills: Mobile App Development Mobile App Testing