Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an online book retailer based in the UK seeking a bilingual (Japanese/English) Customer Service Rep that will be responsible for providing remote sales support to our Japan account. Beyond customer service, duties include monitoring the performance of the account, identifying problems proactively and look for ways to improve our customer service and sales performance. Once training is completed it is expected that the selected candidate will be able to triage often complex situations and answer inquiries in a timely and professional manner. RESPONSIBILITIES -Answer customer inquiries in Japanese or English (as dictated by the customer) within 24 hours. Most correspondence is via email. -Address customer feedback and follow-up with unresolved cases daily. -Process customer returns, customer cancellations and communicate delivery issues daily. -Identify, report and help resolve performance issues associated with the account and communicate these issues to the appropriate department manager. -Communicate with our Japanese support services when necessary. -Assist on other accounts when available. -Translation projects as needed. REQUIREMENTS -At least a year of customer service related experience. -Ability to read, write and speak fluent Japanese and English. -Excellent written and oral communication skills with a strong sense of professionalism. -Strong organizational and time management skills. -Strong problem-solving and quick decision making skills. -Able to adapt to new procedures and processes. -Intermediate computer skills including, but not limited to, email account management, basic application and browser troubleshooting, familiarity with Google Apps (Gmail, Hangouts, Docs). This is an independent contractor position with a daily time commitment up to 4 hours, Monday - Friday. Occasional weekend work might be necessary. The selected candidate must have a secure and reliable internet connection and computer. It is essential that the candidate have the flexibility to work the hours needed to complete daily tasks and be available to work during peak sales seasons (including holidays). The salary for this position is 15 USD per hour worked.
Skills: Customer service Email Handling Phone Support Translation English Japanese Translation Japanese English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
This firm is looking to build it's organization around a high-energy, hard working individuals with excellent customer service and communication skills. This firm respects the high level of people skills and hard work that is required to succeed in the customer service industry and we are looking for that experience to aid in servicing clients through creative marketing and promotional solutions. Responsibilities of the Customer Service and Client Relations Associate: • Work closely with Facilities Manager and Controller • Perform weekly check runs for vendors and obtain lien releases as necessary • Scan and upload necessary documents as needed • Accurately input and maintain data for record keeping and client submitter • Assist project managers with billing and invoicing • Collaborate with Client Relations Manager to support marketing campaign objectives • Complete subscription transaction paperwork to initiate or update any customer subscription setup, changes, etc.
Skills: Administrative Support Customer service Customer support Data Entry Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for a customer service agent, fluent in both English and French. French is more important than English as you will serve our French Canadian customers. Tasks involve: 1) Answer calls in French, some few in English 2) Answer emails in French 3) Assist us with accounts receivable in French: ( calls our customers and ask for pending payments) 4) Help with translating products descriptions and website content from English to French 5)Help us translating our monthly newsletter from English to French. To start immediately 3 hours a day: 9 am to 12 EST, long term Thank you
Skills: Administrative Support Call Handling chat support Customer service Customer support Data Entry Email Handling Telephone Handling Translation English French Virtual Assistant
Fixed-Price - Expert ($$$) - Est. Budget: $1,500 - Posted
Koyako Cleaning Solutions Inc., is a start-up venture of service industry focused on Personal, Commercial & Industrial Cleaning Industry. We are interested to provide a mobile application to our customers for their easy access of information about our products & and to improve our business prospects. We are looking for programmers/developers/designers who can create & provide us the required Web based application program for our website & Mobile App User interface for our customers at a very nominal cost. (Project can be done on part time basis – emphasis is only on the quality & committed time of delivery). Just to give a fair idea about the application we are looking for: We are looking to develop an Mobile App – similar to OLA Cab, Uber, Meru Cab. (GPRS Tracking enabled) It has to engage customer into interaction with location identification, service booking process & & confirmation, multiple service providing locations, should have feel good look and design, transaction history and also should have service provider interface to update the service details of service such as start time, end time, customer satisfaction report & service photographs. In addition to the above, our website should integrate the App based, Telephonic & Online bookings received & allocate the services to respective team and maintain a complete process control, billing, online payment, accounting services with payroll management & marketing section, providing lead generation & to automated quotation generation and to track and control the employee performance. Should also have Emailing & SMS integration to provide status update our customers and service details to our service providers.
Skills: Mobile App Development Mobile App Testing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Description We are looking for a native Japanese who expericed in customer service.This is a job to practice and do role play with Chinese CSR Candidate to help them improve their Japanese and Customer Service skill. Requirement 1.Must be native Japanese speaker. 2.Experienced in Customer service 3.Have a passion for teaching and helping people. 4.Have a good Internet connection, computer and microphone. If you are interested please apply with your details and I will get back to u as soon as possible.Selected candidates will be required a short Skype interview.
Skills: Call Handling Customer service Customer support Email Handling Phone Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Thank you for your time. I own & run a website design company. I need someone to do some simple weekly task for me. I always leave good feedback and it is a very simple job. If you want to apply please do so and thank you for your time and I hope we get to work together.
Fixed-Price - Intermediate ($$) - Est. Budget: $25 - Posted
I need someone who knows Thunderbird well & has worked with it to reinstall it on my computer because mine is sooo broken it loses mail all the time now. You should confirm when that's done that I won't have the same issues I have been having. We will do this via Skype & Teamviewer. You must be fluent in English, be a sharp fast thinker & be reliable. Please respond with your experience with TB & helping others with it. Thank you
Skills: Email Technical Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Name: Title: Satisfaction Specialist Reports to: Maxence Roy, CEO Based at: Remote (North America Time Zone) Role Purpose As our Satisfaction Specialist, your main responsibility is to increase our Net Promoter Score (NPS) over 30+. (Click here to read more about the NPS : You are also responsible for increasing our sales, by taking orders by telephone and calling our clients to see if they need anything else we can help with. Key Responsibilities & Accountabilities - Be available to answer calls during business hours (10AM - 3PM EST, Mon-Fri, 25h/week total ). - Call every new customer to answer questions, solve their problems and offer additional help. If they don’t answer, leave a message to let them know they can call us back or find the information on our website. - Call every customer that wants to cancel or get a refund, get to really understand the issue that they are facing, and document everything to help us improve in the future. Try to offer him to stay for an additional amount of time. - Become expert at using our Client Management Softwares and our Helpdesk software. Handle Refunds, Membership Cancellations, New Orders and Other Requests. - Systemize and document procedures on how to use our Customer Relationship Management Softwares (Ontraport, Active Campaign, MemberMouse), our Helpdesk Software (Freshdesk). - Write an answer to every question that’s been asked more than 2 times, and post it in our help center. - Document every complaint that we receive about our product, marketing and billing so that our other teams can work effectively on the most pressing issues. - Meet Weekly with the CEO to discuss challenges and progress. Key Performance Indicators 1. Net Promoter Score 2. % of clients upgraded to our club membership 3. Average duration of club membership (In Months) 4. Average time to first response to support ticket 5. Customer satisfaction rating from solved support tickets Personal Characteristics 1. Bilingual in French and English 2. Interest in health and fitness 3. Good listener 4. Enthusiastic 5. Assertive 6. Organized
Skills: Call Handling chat support Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for an excellent customer service executive. Your role will include internet research and customer service. You should have: - Amazing communications skills and attention to detail. - PERFECT English (written and spoken) - Love working on research, administration and with people. - Online for at least 10 hours a day during Singapore working hours. - Highly available - able to work on tasks immediately when they are allocated to you. We hope you will find that you really love working with us and that you will find it to be an amazing learning opportunity. Please include the times that you are usually online each day. We look forward to hearing from you!
Skills: Customer service Email Handling Phone Support Virtual Assistant