Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Description We are looking for a native Japanese who expericed in customer service.This is a job to practice and do role play with Chinese CSR Candidate to help them improve their Japanese and Customer Service skill. Requirement 1.Must be native Japanese speaker. 2.Experienced in Customer service 3.Have a passion for teaching and helping people. 4.Have a good Internet connection, computer and microphone. If you are interested please apply with your details and I will get back to u as soon as possible.Selected candidates will be required a short Skype interview.
Skills: Call Handling Customer service Customer support Email Handling Phone Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Thank you for your time. I own & run a website design company. I need someone to do some simple weekly task for me. I always leave good feedback and it is a very simple job. If you want to apply please do so and thank you for your time and I hope we get to work together.
Fixed-Price - Intermediate ($$) - Est. Budget: $25 - Posted
I need someone who knows Thunderbird well & has worked with it to reinstall it on my computer because mine is sooo broken it loses mail all the time now. You should confirm when that's done that I won't have the same issues I have been having. We will do this via Skype & Teamviewer. You must be fluent in English, be a sharp fast thinker & be reliable. Please respond with your experience with TB & helping others with it. Thank you
Skills: Email Technical Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Name: Title: Satisfaction Specialist Reports to: Maxence Roy, CEO Based at: Remote (North America Time Zone) Role Purpose As our Satisfaction Specialist, your main responsibility is to increase our Net Promoter Score (NPS) over 30+. (Click here to read more about the NPS : You are also responsible for increasing our sales, by taking orders by telephone and calling our clients to see if they need anything else we can help with. Key Responsibilities & Accountabilities - Be available to answer calls during business hours (10AM - 3PM EST, Mon-Fri, 25h/week total ). - Call every new customer to answer questions, solve their problems and offer additional help. If they don’t answer, leave a message to let them know they can call us back or find the information on our website. - Call every customer that wants to cancel or get a refund, get to really understand the issue that they are facing, and document everything to help us improve in the future. Try to offer him to stay for an additional amount of time. - Become expert at using our Client Management Softwares and our Helpdesk software. Handle Refunds, Membership Cancellations, New Orders and Other Requests. - Systemize and document procedures on how to use our Customer Relationship Management Softwares (Ontraport, Active Campaign, MemberMouse), our Helpdesk Software (Freshdesk). - Write an answer to every question that’s been asked more than 2 times, and post it in our help center. - Document every complaint that we receive about our product, marketing and billing so that our other teams can work effectively on the most pressing issues. - Meet Weekly with the CEO to discuss challenges and progress. Key Performance Indicators 1. Net Promoter Score 2. % of clients upgraded to our club membership 3. Average duration of club membership (In Months) 4. Average time to first response to support ticket 5. Customer satisfaction rating from solved support tickets Personal Characteristics 1. Bilingual in French and English 2. Interest in health and fitness 3. Good listener 4. Enthusiastic 5. Assertive 6. Organized
Skills: Call Handling chat support Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for an excellent customer service executive. Your role will include internet research and customer service. You should have: - Amazing communications skills and attention to detail. - PERFECT English (written and spoken) - Love working on research, administration and with people. - Online for at least 10 hours a day during Singapore working hours. - Highly available - able to work on tasks immediately when they are allocated to you. We hope you will find that you really love working with us and that you will find it to be an amazing learning opportunity. Please include the times that you are usually online each day. We look forward to hearing from you!
Skills: Customer service Email Handling Phone Support Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
My name is Rob and I’m the CEO of Pegasus Guild Limited. Together with Beth, our Chief Branding Officer (CBO), we run an eCommerce company selling art and beauty products online. We have an immediate opening in our eCommerce business for a Customer Service Representative. We have no physical store, just warehouses, computers and fantastic people like YOU to make the magic happen! You will be helping out Kate, our fantastic Senior Customer Service Specialist. You will be required to work nights and you’ll be responsible for answering customer questions (via email), sending customers replacements and refunds (just in case we aren’t as awesome as we think we are), managing our product reviews and customer feedback and checking that our online listings are operating as normal. If you have idle time, we may ask you to do other tasks such as updating our blogs, Facebook, Twitter and other social media pages with the latest news and posts or reaching out to reviewers and influencers and managing their email responses. Don’t worry about training; you will be helped by our amazing Chief Branding Officer as well as Kate, our Senior Customer Service Specialist. They'll make sure you are supplied with the best training, support and make sure you fit right in. Together they have over 15 years experience working in call centers, customer service and other service related jobs. They'll make sure you are properly trained in how to use all of our eCommerce software and any other software you’ll need to use on a day-to-day basis. To be completely happy in this job, you need to be comfortable working on a PC (at nights) for extended periods of time. At a minimum, you should be able to type at 45 WPM (and we will test you). You should be comfortable speaking and writing English (again we will test you), working in an online team and communicating regularly with your co-workers. We are extremely flexible and you can pick your work hours from 5pm to 5am. Full training and support is provided. There will also be opportunities to improve your skills in other areas, and we are always open to allowing our employees to transition to different parts of the business, should another part of our business interest you. One of the skills we value a lot is attention to detail. When you apply to this job ad, it’s vital that you write only your Full Name in the email subject line (or in the first line of your response if there is no subject line). If you miss this part, I will not see your email and you will be disqualified immediately.
Skills: chat support Customer support Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for someone to answer people on live chat. The hours are from 3pm PST to 11pm PST Monday through Friday. We have an FAQ with answers to most questions and if you don't know the answer to a question you can always ask our team to help. Your english MUST be fluent via messaging. Perfect grammar, and all.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone with expert phone skills who can do routine follow-up and pre-screening for real estate investment leads. The position will require calling back leads who have already expressed an interest in working with us. You will pre-screen some leads in further detail, and others you will be following up with routinely until we can get a hold of them. Scripts will be provided.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service --> Part time to Full time Position for fast growing pet food company. WE need help on customer service. You should want to do customer service but also have a "marketing" and "retention" and "word of mouth" mindset. The customer service tickets are a another chance for us to wow customers and spread our message through social media. Ultimately this is a role to help drive additional retention with our customers and acquisition of new customers. Every interaction you have with our customers and followers is an opportunity to do that. Must be proficient in Upwork, must love people, must love pets!
Skills: Customer service Social Media Marketing