My name is Rob and I’m the CEO of Pegasus Guild Limited. Together with Beth, our Chief Branding Officer (CBO), we run an eCommerce company selling art and beauty products online. We have an immediate opening in our eCommerce business for a Customer Service Representative. We have no physical store, just warehouses, computers and fantastic people like YOU to make the magic happen!
You will be helping out Kate, our fantastic Senior Customer Service Specialist. You will be required to work nights and you’ll be responsible for answering customer questions (via email), sending customers replacements and refunds (just in case we aren’t as awesome as we think we are), managing our product reviews and customer feedback and checking that our online listings are operating as normal.
If you have idle time, we may ask you to do other tasks such as updating our blogs, Facebook, Twitter and other social media pages with the latest news and posts or reaching out to reviewers and influencers and managing their email responses.
Don’t worry about training; you will be helped by our amazing Chief Branding Officer as well as Kate, our Senior Customer Service Specialist. They'll make sure you are supplied with the best training, support and make sure you fit right in. Together they have over 15 years experience working in call centers, customer service and other service related jobs. They'll make sure you are properly trained in how to use all of our eCommerce software and any other software you’ll need to use on a day-to-day basis.
To be completely happy in this job, you need to be comfortable working on a PC (at nights) for extended periods of time. At a minimum, you should be able to type at 45 WPM (and we will test you). You should be comfortable speaking and writing English (again we will test you), working in an online team and communicating regularly with your co-workers.
We are extremely flexible and you can pick your work hours from 5pm to 5am. Full training and support is provided. There will also be opportunities to improve your skills in other areas, and we are always open to allowing our employees to transition to different parts of the business, should another part of our business interest you.
One of the skills we value a lot is attention to detail. When you apply to this job ad, it’s vital that you write only your Full Name in the email subject line (or in the first line of your response if there is no subject line). If you miss this part, I will not see your email and you will be disqualified immediately.