Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We run a small but very busy online-only stationery company, selling mainly invitations in the wedding/bridal category. We sell on Etsy, Amazon and our own website. We need someone to answer customer questions through Etsy & Amazon's messenger systems, as well as through email. This position is shift-based, so you'll log in at a specified time and handle as many inquires as possible until the shift's end. Owners will always be available via skype or messenger if you need to reach out during your shift. We are located in the US, East Coast. 5 hour shifts are available Sunday - Thursday, currently 3:00-8:00pm EST, but this is possibly negotiable for the right person. Total 25-35 hours/week available, ongoing. Responsibilities include: - Respond to customer questions through our etsy and Amazon accounts, as well as our email account - Q&A Google Docs will provide necessary info - Explain our products - Provide pricing & quotes - Explain our available services - Explain turnaround times for design proof & production /shipping times - Give quotes for large or multi-item orders if requested, sometimes with discounts - Explain our process - how to place an order, customize, etc. - Process refund requests & cancellations - Provide package tracking information - Set up reserved listings to make it easy for people to buy multiple items if they ask - Email Copyright Release forms to customers when requested - Research special requests - communicate with designers, production team, or owners - Send direct links to products if a customer can’t find something - Copy event details provided by customer & paste into their order notes for use by our designers - Explain international shipping charges - Forward design change requests to designers for approval/denial, then communicate with customer - Reply to customers who approve their design proofs & make notes for designers/production team Key skills: - Write well. This includes excellent spelling, grammar and sentence structure. Native English speakers preferred. - Be patient, kind, helpful and friendly, but CONCISE. There are lots of questions to answer in a few short hours. Using the least amount of words to communicate is ideal. - Type quickly - Be computer savvy. - Experience with the Etsy & Amazon seller platforms is a plus, but not required.
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are a nearshore native English BPO Call center seeking Inbound Customer Service campaigns. Other Inbound campaigns may be considered as well (Order Processing, Complaint handling, Email and Chat support, etc). Our prices are competitive and set at a per seat/call arrangements. We are looking to make contact with brokers or similar individuals with Inbound campaigns. Payment will be made once the contracts have been signed. No call centers wishing to do a campaign needed to apply, WE ARE SEEKING THE PROJECT. Currently 8 seats Available, successful provider will then be put on for filling 32 seats THE RATE SET DOES NOT REFLECT THE ACTUAL PAYOUT AS THIS IS DETERMINED BY THE VALUE OF THE CAMPAIGN SENT TO US.
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
We run our customer service through a few different portals. 1- is through Freshdesk (it's like Zendesk) and it uses a ticketing system, 2- is another online portal where our live chats live when we're not there to answer them 3- our online order system (BigCommerce) 4- Facebook inclusive of ad interaction, comment interaction with fans and customers, messages We run a fairly virtual office so the perfect candidate must be ok with being on skype while working for the first few weeks as there is a learning curve with any small business on how to handle questions. You will be responsible for: -Responding to customer needs through our different touchpoints online -Continually look for opportunities to wow our customer and turn the sometimes unhappy person into an advocate for us --Help us enhance our customer's experience! -Building out our canned messages and FAQ's -Checking voicemails and calling back customers to address issues -Look for trends in questions to help us figure out underlying issues -Have a super happy tone and eagerness to help our customer -Work effectively and communicate with our virtual team -Other projects as time and abilities allow for -*Wish List* be on live chat while working and be able to work almost 7 days a week-- I say 7 and that's just to reach out on facebook on say the weekend to make sure there isn't a very public fire that might need to be "put out" (it should be 20- worst case 60 mins on the weekends).
  • Number of freelancers needed: 3
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a local Pennsylvania cleaning company looking for someone to help us with the increasing volume of calls and customer service tasks that we need to get done. You must be able to talk clearly on the phone to customers relaying pricing information, cleaner availability. Starting pay is $4.00 to $5.00 an hour Requirements: * We are looking for someone to work the morning / evening shift * Professional phone skills - Make outgoing calls to customers and important contacts as needed. Answer customer phone calls. Ability to FOLLOW UP on calls. Ability to manage email accounts in a timely manner. A proactive attitude and ability to work unsupervised when necessary. Must have a computer. Must have home phone line OR cell phone. Must have internet. You can work from home. Right now the pay might not be interesting but we are willing to increase it as the business grows. Take a chance and grow with us. We Look forward to welcoming you into our team!
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone who has the technical savvy to manage multiple websites on the Squarespace.com platform. If you not familiar with Squarespace but consider yourself to be technically savvy on the web, then you may also be a good fit for this role! (training available) Squarespace is incredibly easy to learn and easy to use. Job Functions include: - Building out new websites by pulling content from a businesses old website and transferring to new Squarespace website. This is typically a lot of Copying and Pasting. - Managing change requests via a general email inbox on existing websites and also communicating changes with customers via email - Stay up to date with new features that are added to the Squarespace platform - Notate changes in company CRM -Must be US based (preferably Midwest region) -Must have excellent writing skills -Friendly -Available at least 30 hours per week -Should be available via Phone/Text for internal company communication If you feel you are a good fit for this role, please apply and be sure to indicate your comfort level with the Squarespace.com platform. Thank you
  • Number of freelancers needed: 5
Skills: Customer service Customer support Website Wireframing
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We are a health care coordination company that specializes in dementia care. We are looking for someone experienced in Community Health Work, Community Health Coaching or Community Health Development to assist us in developing our program.
  • Number of freelancers needed: 2
Fixed-Price - Entry Level ($) - Est. Budget: $150 - Posted
Hello, We will be requiring the services of a customer service agent for our new website. We require someone with a bit of experience in this field. Your responsibilities will include receiving inbound calls and responding to emails from the site. You MUST be able to work from 9am - 18:00pm Eastern Time Zone.
Skills: Call Handling Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are building a world-class client services team to take care of our amazing customers. If you are passionate about delivering exceptional service, we want you on our customer-loving, fun, curious, dedicated, and extremely hard-working team. This position entails helping our customers through our primary method of communication via Helpscout email software and we will soon be adding phone support. Knowledge of Shopify is a plus but not required. Prior customer service experience is required. Some key skills required will for this position include: • Processing customer orders and update order information • Processing customer returns • Answering customer inquiries via emails, phones and online chat • Manage inventory - check quantity, quality control and data entry • Handling customer complaints and reporting back to the manager about critical issue while inputting customer orders and responding to customer inquiries • Willingness and desire to interact with and learn new technology • Strong verbal and written communication skills - telephone etiquette, grammar, punctuation and spelling • Organized, with the ability to prioritize, focus and refocus in a fast-pace call center environment • Able to be flexible and productive in an environment that changes directions quickly • Basic familiarity with ecommerce and online shopping It’s imperative the CSR communicates professionally and effectively while addressing a variety of customer inquiries - product information, order information or adjustments. In many instances, the CSR is the last point of contact for our customers, so ensuring a genuine, positive and memorable experience will allow us to continue to be the retailer of choice for our customers. Besides general customer support you will be required to interact on our social media accounts including Facebook , Pinterest and Instagram. Further instructions will be given for social media management. There will be other General Admin tasks added on an as needed basis. This position is for a part time position up to 10 hours a week. More hours will be added as the position continues to grow. This position will eventually grow to a manager position as we continue to build our team. Please respond back to this posting with the words "OCD General VA CSR" in the first sentence.
Skills: Customer service Customer support Data Entry Email Handling English Order processing Phone Support