Medical Departures Customer Care Representative - Thailand
Medical Departures Inc. is the world leader in finding and booking a global doctors with 4500+ dentists in 29 different countries.
Medical Departure customer care agents are responsible for liaising between global dental/medical providers and an international dental/medical patients base to facilitate and coordinate dental/medical travel via Medical Departure websites www.medicaldepartures.com & www.dentaldepartures.com. Work duties to be carried out remotely in coordinator's home office. Patient coordinators are available via phone and email to assist Medical Departure patients with every aspect of planning and coordinating their dental/medical travel.
Direct phone sales to patients from multiple countries
Phone coordination between dental/medical providers and patients
Maintenance of a proper sales funnel for all assigned patient leads
Weekly tracking and monitoring of sales funnel, conversions, and projections
Maintenance and upgrading of travel documents
Check and re-confirm every clients booking via our booking system and resolve failed bookings
Respond via email and phone call to inquiries from clients and providers
Proactively identify systemic issues that need to be resolved to prevent future customer concerns
Be Company Representative face to face with clients and providers upon requirement.
Ensure clients preferences and requests are recorded in our system.
Coordinate with other departments (Sales managers, Marketing department);
Record details of inquiries, comments and complaint.
High level of technical savvy & ability to learn new programs/systems
Excellent phone skills, Good personalities.
Travel savvy; must have international travel experience
Prior sales experience
Prior customer service or hospitality experience
Experience tracking/maintaining a sales funnel & use or CRM/CMS systems
Ability to work responsibly and productively from a remote home-office environment
Prompt and ready to service clients at airport, hotels, hospitals/clinics
Experience working with clientele of diverse ages backgrounds, experience with elderly clients a plus
Weekend availability when required
Excellent overall communication skills
Ability to handle high volume of email and phone traffic (leads & prospects)
A plus-Technical familiarity & knowledge of dental/medical procedures & terminology
A plus- Experience with medical, hospital field.
High speed internet connection
Reliable computer with webcam and microphone interface
Contractor/Employee Full Time.
About Medical Departures Inc.:
Medical Departures Inc. is the world leader in finding and booking a global doctors with 4500+ doctors in 29 different countries.
Medical Departures Inc. allows people to find, compare and book an appointment with a local or global dentist all around the globe. Book an appointment with a global doctor or dentist for free in just two minutes in Thailand, Philippines, Vietnam. Find the right doctor for you today!