Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Some words about us. We are IT startup operating in crowdsourcing express-delivery sector. As of today we are #1 in Russia with 5000+ deliveries per day. This year we have started global expansion - China, India, UK. Now we are starting operations in London - . We are looking for customers support manager / remote call-center operator. Job Responsibilities *Communicate directly with customers via phone (inbound and outbound), live- chat and email. *Respond promptly to customer inquiries, assisting with placing orders, arranging for Courier guys and updating customer’s details. *Process customer’s orders in our CRM system when taking orders over the phone. *Resolve customer issues and updates. *Communicate and coordinate work-flow with the team both locally and remotely. *Work with the Customer Service Manager to ensure world-class customer service is being delivered at all times. Required Skills *Passion for delivering a world-class service to all customers. *2+ years' experience of Customer Service dealing with customers over the phones and via emails. *Ability to manage multiple customer contacts simultaneously. *Excellent English (spoken and written). *Basic knowledge of MS Office. *Good Communication. *Good knowledge of internet and e-commerce sites. *Flexible to work both late shifts and weekends.
Skills: Customer service Email Handling English Grammar English Spelling Phone Support Telephone Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are seeking a support / sales representative for our press release distribution company. You will primarily be doing sales over email so your writing skills must be excellent. You will be responding to sales inquiries from our website as well as from our CRM email blasts. Here is the pay schedule: - $0.10 per email reply up to 5 replies per potential customer [does not include requests to remove from mailing list] and $0.05 per email reply after 5. - However, if you close the sale and the potential customer completes an order, you will receive a $8 commission if they order our Standard Package ($35) and a $16 commission if they order our Premium Package ($75) The $50 budget would go towards your first 500 email replies or fewer, especially since the goal is that I want you to close sales and earn those commissions because it would be a win / win for both of us. If you are interested in this position, please respond back with answers to the following questions. You will be evaluated on your communication skills and analytical based on your response. 1. Do you prefer drinking coffee or tea, or none? And why? 2. How many 5MB files will fit in a 1GB harddrive? Explain how you've arrived at your answer. 3. A customer asks "What KPI's are in your report?" How would you go about answering this question (provided that you do not know what a KPI is nor have seen the report yet)?
Fixed-Price - Expert ($$$) - Est. Budget: $5 - Posted
PROJECT MANAGER MUST BE BASED IN MOROCCO: Project Manager is a key personnel position under this contract. The Project Manager will be responsible for project management, performance and completion of tasks and delivery orders. He or she will establish and monitor project plans and schedules and will have full authority to allocate resources to insure that the established and agreed upon plans and schedules are met. The project manager will manage the project’s costs, technical work, risks, and quality. He or she will also establish and maintain contact with the client, subcontractors (if applicable), and project team members. The project manager will ensure that all activities conform to the terms and conditions of the Contract. The Project Manager must hold a Bachelor’s degree (Masters preferred) in management, engineering, or business administration and formal certification (preferred) in a project management standard such a Project Management Professional (Project Management Institute) or PRINCE2 Practitioner. The Project Manager should have at least five (5) years of information system deployment and project management experience and at least two (2) years of experience as a project manager deploying similar information systems within the oil and gas industry. INFORMATION SYSTEMS SECURITY ENGINEER MUST BE BASED IN MOROCCO: The Contractor shall conduct a security risk assessment based on system architecture and external interfaces to identify potential security risks. Based on security requirements in the SRSD, the Contractor shall document the known risks and create mitigation plans and procedures for maintaining a secure environment. Each service (example VPN, FTP, SSH, etc.) available on each external interface shall be covered. System access controls, data protection, system security-related configurations and information exchange requirements shall be addressed. The Plan will also describe backup and recovery capabilities and recommended procedures as well as any impacts on the client’s network devices such as firewalls and routers. For each security requirement listed in the SRSD, the Security Plan shall identify the matching security design feature or operational procedure. The Security Plan will be developed by a competent Information Systems Security Engineer. This individual should have hands-on experience conducting analyses and developing network systems and information security practices, including operating systems, applications, TCP/IP, security architecture, multi-level security, intrusion detection, virus detection and control, and vulnerability assessments. He or she should hold a Bachelor’s degree and relevant industry certifications as well as three or more years of experience in information systems security.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a motivated and experienced customer rep. for a long relationship to perform customer support for our SAAS solution. By giving our software clients a top notch service. To be able to do this, it is required to fully learn and understand salefreaks system as an advanced user and to be able instruct operating it flawlessly to our clients. Required also: 1. Having experience as SAAS support is a big a plus. 2. savvy with computer skills 3. Communication is done through chat/zendesk/skype voice so it is required to have: 4. fluent mother-tongue english is an advantage, no grammar mistake is a must. We are interested in paying $5 hourly as this is a dedicated full position for many years. Good Luck
Skills: Administrative Support chat support Customer service Customer support Desktop Support Email Handling Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Global Forex Company looking for 1 individual (Spanish) to work full time on technical support for customers. 5PM to 2AM EST, Monday to Friday. Spoken and written Spanish must be excellent Must understand Forex Trading Must understand MetaTrader 4 in detail Must have great computer skills Must take own initiative to solve customer challenges Ability to think independently
Skills: Computer Skills Customer service Foreign Exchange Trading MetaTrader 4 (MT4) Spanish Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Spanish native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Spanish websites: lightinthebox(dot)com/es miniinthebox(dot)com/es This is a fixed position working from home, 5 days a week, 4 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 450 US$ per month, that's 450 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your E-mail address; 4) Your Skype ID. Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer service Spanish
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We are using Intercom ( on our new web site to receive questions and requests from our users. We need a fluent English customer service representative that is based in a different time zone than PST so that they will be awake when our customer service team is asleep. Your job will require responding to incoming messages from our web site, and helping our customers find the content they need to find. We will train you on how to perform searches within our database so that you can help our customers get the information they need. We'd like someone to work from 9pm PST to 9am PST Monday through Sunday if possible. If you need a day off we can find someone else to take on that additional day. We are looking for people that have billed at least 500 hours in customer service on Upwork (though we will make exceptions for excellent people that can prove how good they are to us) and that have a 100% success/satisfaction rating. We need someone to start as early as Tuesday of next week (October 25). The first 2 days will be shorter days of about 3 hours, but starting Thursday October 27 we will need the full 9pm-9am. Thanks!
Skills: chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are a Hong Kong based company selling electronic fitness products to Taiwan directly from Hong Kong. We are looking for a local Taiwan customer support who can physically collect return products to do simple function test and ship out replacements. We will ship some 10 - 20 small units to you at a time and you return after you collected 10-20 units these to us in one shipment.
Skills: Customer service
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities * Effectively manage large amounts of incoming calls * Generate sales leads * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/team sales targets and call handling quotas * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers Requirements * Proven customer support experience * Track record of over-achieving quota * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritise, and manage time effectively * High school degree
Skills: Customer service Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Newcomers Welcome! We are looking for someone who can help us following up with nursing homes, churches and other places where we could do our events. After sending an email, you will call them a few days later and if they have received the mail and are interested in booking us for an event. You should have skype and update all things on google sheet. Excellent English skills (native speaker preferred) Your base should be USA or CANADA because of the time zone and cultural understanding. Please also have a look what events we do. It´s all about music and healing. Our site is festivalofsenses do t co m Thanks! Robert, Grace & our wonderful team