Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our online platform is growing rapidly so we need additional customer service help. We are looking for a candidate with online customer service experience. You should be familiar with support systems such as zendesk, desk, groovy. You should be very conformable helping customers via email. Should have exceptional English writing skills and know how to come across as nice and friendly via email. Interest in cosmetics products would be a plus.
Skills: chat support Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a customer service representative (we have training videos) to help us service our customers when they need customer service help that is more on the technical side. The job mostly includes copying and pasting and also using excel comfortably. Please watch the videos below: https://www.dropbox.com/s/7xb74bfhqfb6lva/Matching%20Field%20From%20HTML-Part%202.m4v?dl=0 https://www.dropbox.com/s/7pt2e8ivff4fac9/Recording%20Macros%20Part%203.m4v?dl=0 https://www.dropbox.com/s/dump8255mgywjs5/Weaving%20the%20HTML%20Code%20-Part%201.m4v?dl=0 Each time we get a client, it takes around 1-4 hours to customize their worksheet. We need someone to do the customer service of answering emails and working with excel sheets. Please apply if you can answer customer support emails (with decent grammar and spelling) AND you are comfortable with EXCEL.
Skills: Excel VBA Microsoft Excel
Fixed-Price - Intermediate ($$) - Est. Budget: $470 - Posted
Main Duties Financial 1. Complete work orders as required input into systems Administration 1. Access v-team 2. Access to info tracker and all databases provided Operational 1. Provide written notification to tenants as needed 2. Support the leasing team with written request General 1. Coordinate day to trades to attend sites as required 2. Assist in coordinating Handyman’s schedule as needed 3. Work with PM groups to establish working relationships 4. Impartial balance when looking at billing process. Requirements: 1. 5 years’ experience in similar field. 2. Working knowledge of Windows and excel 3. Valid driver’s license 4. Knowledge of the Tarion warranty act. 5. Knowledge of the LTB act 6. MUST be fluent in English with North American accent
Skills: Administrative Support Customer service Data Entry Email Handling Microsoft Excel Microsoft Word Telephone Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I am looking for 100% fluent bilingual people (Spanish and English). You will do back office work supporting an accounting company. The customer interaction be over the phone, chat and email, our hours of operations are from 6:00AM EST to 12:00PM EST, we require 20 hours per week as minimum and 40 as maximum.
Skills: Administrative Support Call Handling chat support Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com was cofounded in 2015 by two successful serial entrepreneurs (including the co-founder of oDesk, now Upwork). We aim to revolutionize the home services space, starting with gardening, the way Upwork revolutionized how the world works! We have an ever-growing customer list and plan to triple our size by the end of the year! We're looking for a warm personality, with exceptional support skills, to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: upgrading a current plan level, coordinating a return visit to pacify a customer complaint, helping a gardener troubleshoot his field application, speaking with a Field Supervisor about issues at a particular property, etc. - Update CRM (multiple steps involved per appointment) - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please, must have great oral and written communication skills - Spanish speaking a plus! - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
Skills: Administrative Support Call Handling chat support Customer service Customer support Email Handling English Helpdesk Phone Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you know how to connect with people online/over the phone? Do you LOVE the idea of working from home? Do you feel comfortable online, using various applications/web services? Can you listen and problem solve? Do you know how to find almost ANY answer via Google? Do you believe providing quality service is the most important aspect of a successful business? Are you curious, always learning, and looking for solutions? Do you assume good intent (we're all in this together), communicate when you hit a roadblock, and appreciate working as a team? If you're nodding your head, we want you to join us! We’re hiring customer service professionals for part-time and full-time CS (Customer Support) work. Are you a service pro and are you available immediately? We are wrrk: Visit our website and learn more about what we offer our clients (white glove Customer Service): www.getwrrk.com We provide world class customer service for our clients by answering their customers email, chat, and phone inquiries with empathy, thoughtfulness and industry knowledge. And we have consolidated (and continuously update) this industry knowledge in searchable "Knowledge Bases" - easily accessible/searchable libraries of articles and pre-crafted responses/templates to make YOUR job easier. About the Role: *Customer support through email, chat, and phone. Answering customer inquiries. *Updating our knowledge base with new information as you learn it, so our KB grows more efficient/useful/powerful. *Communicating on a daily basis with clients to make sure services provided meet and exceed standards. About you: *You're reliable - you're always on time, always following directions, and when you don't know something, you communicate this clearly to the appropriate people to find the solution. *You're hard-working - You have a track-record of "wow"-ing your employers with your work ethic. You seek to learn new things every day. *You have a great attitude - You know when you've made mistakes, and are willing to admit and correct them. You wear a smile when facing a challenge, and you have a background of being an amazing team player. To apply for the job, follow these steps: 1. Take this WPM test and attach the screenshot in your message - https://www.keyhero.com/free-typing-test/ 2. Make a voice recording of you reading the first paragraph on this page (http://bit.ly/1VCJXTX) and then attach it to this email response. 3. In writing, explicitly write directions on how to create a PBJ sandwich. How do YOU make a delicious, mess-free sandwich? FINALLY: In your written response, point to at least one skill you have learned from a past role/work experience that you think will help you succeed in this role. Anyone and everyone who doesn't follow these steps will automatically be removed from consideration. If you're unable to spend 5 minutes to follow these directions, then you won't be a good fit for this role. If you're willing and happy to participate, we want to talk to you! Thank you for your interest in wrrk! :)
Skills: Call Handling chat support Customer service Customer support Data Entry Email Handling English Grammar English Spelling Phone Support Telephone Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
I have an online radio station and am looking for more listeners by adding it to Soundcloud and Radionomy. I need someone who can walk me through and train me in getting up and running on these two platforms. Prefer someone in US as this is where I am located and we can speak easier on the phone. May need to log into account with me and walk me through the details. Thank you!
Skills: Music Network Programming Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Skills: Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a cargo logistics company and need to train a team to handle all aspects of customer service and operations. We specialize in full truck loads for produce distributors. Reading, writing, and speaking good English is required. Also data entry skills, problem solving and the ability to follow through with a sense of urgency are all key qualities that we are looking for. Our team will receive calls and make calls to clients and carriers as well as enter, track and trace full truck load orders.
Skills: Administrative Support Call Handling Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling Virtual Assistant