Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Sell Fast Center is a fast growing company with offices in Miami. We are looking to build a small team of experienced call center agents who can work independently on a set schedule to ensure the best service to our clients and employees. Your tasks: - Answer incoming phone calls - Make outgoing follow up phone calls - Respond to client inquiries following company procedures - Respond to employee inquiries following company procedures - Accurately gather information and input data into Zoho CRM online - Communicate clearly with our associates in Miami to close all pending contracts This is a 40h/week minimum assignment. Your work hours are Monday-Friday 10am-6pm. We pay an hourly flat rate plus bonuses for your work. Your skills: - Call center experience - Accent free English - Good phone etiquette and communication skills - Computor and CRM proficient - Attention to detail We provide you with a user account on our VoIP phone system and a company email address. You must have - a reliable broadband Internet access (not LTE or 3G) - a windows or mac computer - Skype - a quiet work environment - headphones (USB head phones preferred)
Skills: Administrative Support Call Handling chat support Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hancock Software is the leading provider of hosted Energy Auditing and Energy Program Management solutions. Hancock is looking for a self-motivated Customer Support Representative to join our growing company for a fantastic Work From Home position. As our Customer Support Representative you will be responsible for: Resolving product or service problems by clarifying the customer's question; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining call records by updating ticket information. Answering the phone support lines & Answering email and online questions. Approximately 50% of the position will be answering calls and user questions with enthusiasm. You must have a strong phone presence & clear written communication skills. Creating new Knowledge Base articles to enable future customers to look up questions online. Requirements: Minimum 2 years prior customer service or support experience, preference given to software or consumer device support experience. Energy auditing or energy assessment experience is a plus. Strong Computer Skills Consistent and reliable work ethic: must be available and on time for scheduled Shifts Desired coverage hours Tues, Wed, Thurs 9-2 ET, Friday 2-7 ET. Strong Written and Verbal communication skills. Home office with reliable internet connection, access to Internet Explorer, ability to install Fonality and VOIP Phone app. This position is hourly, starting at 20 hours/Week with the potential to expand to 40 hours in 12-24 months. Please note: This job will require passing a criminal background check.
Skills: Customer support Email Etiquette English Phone Support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
WORK DESCRIPTION: - Answer phone call - Complete Client Interview - Review call transcription and write testimonial - Post testimonial - Generate Monthly report per client REQUIREMENTS: - Strong customer service skills important! - Strong English language skills (Writing and speaking) ------------------------------------------------------------------- 1 – ANSWER PHONE CALL We are in need of someone to answer phone calls during the day and conduct phone interviews with our clients' customers, and ask questions about their experience and satisfaction. Phone Interview hours of Operation are Monday – Thursday 9AM EST to 6PM EST. Fridays – 9AM – 5PM Our average call is about 5-6 minutes, though a skilled questioner, especially one who learns the subject matter, could manage calls as long as 15 minutes. We don't currently have a high call volume because there is seasonality - we are averaging fewer than six calls per day. We pay based on phone interviews completed, reviewed and posted. We selected "pay hourly" based on doing an hour's worth of calls. However, please understand that the interviews are sporadic and will occur randomly throughout the week. 2 - INTERVIEW CLIENT The job is to ask questions that elicit a testimonial that we will then use to create customer satisfaction surveys. Strong English language skills, a warm, friendly persona, and the ability to pull additional compelling stories from customers is what we are looking for. Asking deeper, probing questions, is towards getting a robust, compelling, interesting, and unique testimonial. 3 - REVIEW CALL TRANSCRIPTION AND WRITE TESTIMONIALS The call will be recorded through a software and then the transcription reviewed and rewritten as a testimonial. The testimonial will be sent to the client for approval. Once approved it is ready to post 4 - POST TESTIMONIALS The testimonials will be posted in different "testimonial sites". 5 - GENERATE MONTHLY REPORT We will need a Monthly report per client. The format of the report will be provided by us. OTHER NOTES: This is not a telemarketing job! This is not cold calling! This is not a sales job - other than the warmer and friendlier you are on the phone, the more the customer will speak. These are customers of our clients. We are looking for someone, or even more than one person, who could get started immediately - ASAP. You should have existing work during the day since these calls are sporadic, but be able to answer when they come in very quickly (for a good customer experience) in a warm, friendly way.
Skills: Call Handling Customer service Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Work remotely providing Tier I Tech Support to commercial clients related to desktops, Microsoft Operating Systems, Office 365, etc. • Coordinate escalations as necessary to senior level support. • Use Autotask software to record, track and document support tickets – actions taken, follow up and resolution. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. • Perform remote installation and upgrades of software, file backups, configuring systems and applications.
Skills: Customer service Email Technical Support Helpdesk Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $25 - Posted
Just purchased phone and need assistance with proper configuration, especially the data and MMS settings. Using T-Mobile in US and China Mobile in Dalian, China. Would like to do this via chat room so the phone is free and ideally, can o this ASAP One time job, but will use again in future and refer to others with similar needs
Skills: Phone Support Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
I have an online business, where customers are able to book beauty services online. I would need a dedicated agent who would respond to customer calls as they come. The phone calls are not going to be often but might come. I would like to pay someone $per phone call. The business is very simple and straight forward. No issues.
Skills: Customer service Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $375 - Posted
Do you know what it is like to work for an AMAZING company like Amazon or Google with incredible work conditions, awesome pay and freedom to choose what you do? No? Well neither do we, but we imagine it’s a lot like working for Pegasus Guild Limited! My name is Rob and I’m the CEO of Pegasus Guild Limited. Together with Beth, our Chief Branding Officer (CBO), we run an eCommerce company selling art and beauty products online. We have an immediate opening in our eCommerce business for a Customer Service Representative. We have no physical store, just warehouses, computers and fantastic people like YOU to make the magic happen! You will be helping out Kate, our fantastic Senior Customer Service Specialist. You will be required to work nights and you’ll be responsible for answering customer questions (via email), sending customers replacements and refunds (just in case we aren’t as awesome as we think we are), managing our product reviews and customer feedback and checking that our online listings are operating as normal. If you have idle time, we may ask you to do other tasks such as updating our blogs, Facebook, Twitter and other social media pages with the latest news and posts or reaching out to reviewers and influencers and managing their email responses. Don’t worry about training; you will be helped by our amazing Chief Branding Officer as well as Kate, our Senior Customer Service Specialist. They'll make sure you are supplied with the best training, support and make sure you fit right in. Together they have over 15 years experience working in call centers, customer service and other service related jobs. They'll make sure you are properly trained in how to use all of our eCommerce software and any other software you’ll need to use on a day-to-day basis. To be completely happy in this job, you need to be comfortable working on a PC (at nights) for extended periods of time. At a minimum, you should be able to type at 45 WPM (and we will test you). You should be comfortable speaking and writing English (again we will test you), working in an online team and communicating regularly with your co-workers. We are extremely flexible and you can pick your work hours from 5pm to 5am. Full training and support is provided. There will also be opportunities to improve your skills in other areas, and we are always open to allowing our employees to transition to different parts of the business, should another part of our business interest you. One of the skills we value a lot is attention to detail. When you apply to this job ad, it’s vital that you write only your Full Name in the email subject line (or in the first line of your response if there is no subject line). If you miss this part, I will not see your email and you will be disqualified immediately. Please also answer the questions below. QUESTIONS: - Why should we consider you over other applicants? - Why are you interested in this job? THE JOB: - Customer Service Representative - Full-time (40 hours per week) - Salary $375 - Paid Leave - Night Shift YOUR TASKS: - Customer Support (via email) - Managing our reviews and feedback - Managing refunds and replacements - Contacting reviewers and market influencers YOU ARE AWESOME AT: - Customer Service (some experience needed) - English (both written and spoken) - Typing (at least 45 WPM) YOU NEED: - Self-Motivation - Reliable, decent computer - Internet connection (at least 1mbps) YOU LIKE: - Art or beauty products (not a requirement) HOW YOU APPLY: - Answer the two questions above - Cover Letter (Stating why you think you are suitable for this job) - Updated Résumé We very much look forward to hearing from you. Have a terrific day! Rob / CEO, Pegasus Guild Limited
Skills: Customer service Customer support Email Handling Virtual Assistant