Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a customer support staff to join our team 5-6 days a week, 8 hrs per day. Friendly team looking for a hard working, dedicated individual. Job roles (training provided) Review applicants Contact applicants via email so see if they are serious Record data Train people Room to grow within the business, Don't apply if you are not looking for a long term Put the word "Ready to smash this" at the top of your application so I know your not a bot
Skills: Administrative Support Call Handling chat support Customer service Customer support Phone Support Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
hello! Looking for someone who has ring central grasshopper experience and can answer phones, do email campaigns with mail chimp and manage calendar for dog sitting business, someone who can email and call guests and set up dog vacations at our ranch. manage social media and customer interactions- Please inquire! Must be english speaking, like animals and be able to communicate well on the phone and through email
Skills: Grasshopper Virtual Phone mailchimp Microsoft Excel
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Company Description: -------------------- Badger Maps creates mapping software to make service and outside sales people more efficient in the field. We take the hassle out of these jobs, making it easy to optimize driving routes, create visit history with customers, and visualize and filter customers on a map by any attribute. We have a ton of incredibly enthusiastic customers who really love our software. We're a profitable and fast growing startup based in San Francisco that is looking to better support our customers when they have issues. That's where you come in! Job Overview: ------------- With fast growth comes more support tickets! We use ZenDesk for our support platform, and we need help to quickly triage and help out customers with their issues. Your job will be to quickly respond to new customer requests with friendly, helpful, and proactive support. We will take our time to train you on how our software works, all the little quirks, and also to read through a bunch of already completed tickets so you have a sense of how to respond in many different situations. We'll guide you through the whole process, and we'll be here to help whenever you have any questions. Our goal is to make you an incredible online support rep for us. Qualifications we are looking for: ---------------------------------- * Excellent written English * Flawless grammar and punctuation usage * Experience in a support role * Ability to follow guidelines for Badger Maps support (you will be supplied with clear examples and guidelines) * Fast and accurate typing skills * Ability to quickly learn and understand a new piece of software, along with all of its little quirks * Great troubleshooting ability, and to quickly understand the question a customer is trying to ask * Prior experience using ZenDesk is a big plus * Prior experience working for a SaaS (software as a service) company is a huge, HUGE plus * Ability to work full time * Positive and open to constructive criticism * Owns fully functioning computer with webcam and very stable internet connection * Good character (follows company policies, embodies our values, honest, team player, etc.) * Easy-going but works hard Application Requirements: ------------------------- * Complete UpWork profile * Cover letter specific to this job * Are available to work 40 hours per week Interview Plan: --------------- 1. Application Review 2. 20 minute English assessment test through Duolingo 3. Answer two example support questions using our walkthrough videos as a source of information 4. Final Interview 5. Job Offer We're a fun, easy-going company that likes to see people grow. Check us out on the web: Company Website: https://www.badgermapping.com Youtube: https://www.youtube.com/user/BadgerMapping
Skills: Customer service Customer support Email Handling Email Technical Support English Helpdesk Technical Support Zendesk
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
I am looking for a few people that can answer calls from individuals that would like to rent a boat. We will provide a script, FAQ, knowledge base and all other documentation needed. We operate from 8am-7pm EST 7 days a week. We are looking to staff these hours with the right people. Must be very outgoing, speak clearly, have attention to details.
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are looking for a person dedicated to support our customers. That person will need to answer customer's emails, chat and online phone calls with inquiries for telecommunication product using Zendesk web-based application and Zopim online chat. A good knowledge of Zendesk platform and Zopim is required and also a good experience in customer service procedures. Please send a voice recording upon application.
Skills: chat support Customer service Customer support Email Handling English Live Chat Operator Phone Support Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
My name is Wil and I am the community manager at www.tribute.co. We help our users create collaborative video montages that they can give as a gift on special occasions. Here’s a quick vid that explains what we do: https://vimeo.com/132843808 We are an early stage startup that has recently raised funding and have plans to grow quite rapidly over the next 1-2 years. We are hoping to connect with support agents that take pride in excellent communication, support, and want to grow with us. All support is done through our chat interface on intercom.io, email, and phone. We will have a full knowledgebase and video tutorials available to help our support agents interact with users/customers. Here is what we need: We are looking for a full-time support agent to cover live-chat (via www.intercom.io) and phone customer support, between the hours of 9:00 a.m. EST to 6:00 a.m. EST, Monday to Friday. Excellent written and spoken English is required. Support tasks include answering simple questions using our canned responses, uploading videos for users, and making small changes for users through our back-end system. The majority of these can be answered by linking to issues in our knowledge base and template responses/ videos. We also want someone to take care of simple video editing through our platform, which you will be trained on as well. We have a concierge package in which we take care of video montage projects for our users. All edits done are very basic and you don’t need video editing expertise to do it. We have guides available to bring any contracted support agent up to speed on our processes and communication guidelines and also have a team member available for training and questions in real time. If interested, please send back the following How much you would charge for this type of support on a weekly/monthly basis Any info on similar companies you have worked for and experience. Thank you!
Skills: Administrative Support Call Handling chat support Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
An exciting opportunity to be part of a growing dynamic Lettings Team. This is a Part Time Contractual role that offers the right individual good part time hours throughout the week and also ad hoc work when available. We are a small Lettings business (based in South and East London) that has been rapidly growing over the past few years. As we continue to expand our portfolio, we are looking for a new maintenance manager that can manage all maintenance issues for our properties. The role requirements:  check both the online maintenance system and respond to queries in timely fashion Respond to queries and liaise with Tenants, Landlords and tradesmen.  Assess maintenance queries and determine the job requirement and liability (i.e. Tenant or Landlord responsibility)  Liaising with Landlords to obtain approval for maintenance work  Booking and organising access for tradesmen/ contractors to complete maintenance work  Using both our current list and where necessary, sourcing new Tradesman for various maintenance jobs  Follow up on maintenance work to ensure that the job was carried out efficiently The skills required:  Excellent organisational skills  Perfect spoken and written English  A strong communicator (required for liaising with tradesman/ contractors on the phone as well as via email)  Excellent Customer Service Skills  Previous experience in Property management, maintenance management or working in property is desirable but not essential  Extremely reliable and professional as you will be managing and speaking to tenants and Landlords who may not always be happy!  Ability to use your initiative and take the most cost effective course of action when responding to maintenance queries  Excellent at following instruction and meeting Targets and Deadlines.
Skills: Administrative Support Customer service Email Handling