We’re hiring customer service professionals for full-time CS (Customer Support) work. Are you a seasoned customer service professional and are you available immediately? Are you based in the US? Join our growing team!
We are wrrk:
Visit our website and learn more about what we offer our clients (white glove Customer Service): www.wrrk.com
We provide world-class customer service for our clients by answering their customers' email, chat, and phone inquiries with empathy, thoughtfulness, and industry knowledge.
We have consolidated (and continuously update) this industry knowledge in searchable "Knowledge Bases" - easily accessible/searchable libraries of articles and pre-crafted responses/templates to make YOUR job easier.
About the Role:
*Customer support through email, chat, and phone. Answering customer inquiries.
*Communicating on a daily basis with clients/businesses/stakeholders to make sure our services meet and exceed standards.
*You have experience and you can describe your work and customer service experiences and responsibilities in detail.
*You're reliable - you're always on time, always following directions, and when you don't know something, you communicate this clearly to the appropriate people to find the solution.
*You're hard-working and adaptable - You have a track-record of "wow"-ing your employers with your work ethic. You seek to learn new things every day.
*You have a great attitude - You know when you've made mistakes, and are willing to admit and correct them. You wear a smile when facing a challenge, and you have a background of being an amazing team player.
In your written response, point to at least one skill you have learned from a past role/work experience that you think will help you succeed in this role.