Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Right now we have a Kajabi store with more than 40 subscribers. We are looking to grow this number but need help in customer service and support. The clients are English or Spanish speaking so I need someone that can be fluent on both. The main point is keeping customers happy and making sure they are able to access the services The school is http://arguez.mykajabi.com​ I will like the customers to be able to put email tickets and the person be able to do the following SLA: Contact them back (non-automatic) withing 4 hours to acknowledge their request. Be able to resolve their request within 24 hours unless is something that needs to be escalated. When answering this add make sure that you include the #school hashtag on your reply to make sure you read this and are paying attention to details. Be able to do refunds, answer questions on how to use the platform, how to login, be a liason. Will be integrating kajabi with MailChimp and making sure mailChimp is working and sending emails. ​ The person must have outstanding customer service knowledge and abilities. Person must have commitment and availability. The person must be saavy enough to be a platform problem solver. If they have Kajabi experience already its a big plus. Help Desk knowledge
Skills: Administrative Support Customer service Email Handling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
- Answer customer service emails - Make outbound customer service calls using a Skype number (which will be provided) - Deal not only with customers, but also third parties such as vendors, in resolving customer service issues - Excellent written and spoken English - Must have prior experience in customer service - Must be reliable and willing to work long-term - Must be based in North America and willing to work Mon-Fri, 1pm-6pm EST (slightly flexible) - Start off at 25-30 hours a week with opportunity to work more depending on performance and increased responsibilities - Previous work experience in e-commerce a plus - Knowledge of Freshdesk, Shopify, MailChimp, Excel, a plus We are looking for someone who is motivated about customer service and is willing to take the initiative in solving problems, someone who is detail-oriented and structured in their work, someone who is independent but also a team player, and someone who is looking to work with us long-term as we grow! If this sounds like you, please apply!
Skills: Administrative Support Call Handling Customer service Customer support Data Entry Email Handling Telephone Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Ongoing help contacting my clients and getting them to book appointments on my calendar. There will be outbound phone follow up as well as responding to emails and possibly some inbound calls via Skype. I need help getting my clients to open a Skype account walking them through the process as well. Please be proficient in English with a good English speaking voice as well as a professional appearance. High speed internet access is required with a quiet place to work with no background noise.
Skills: Call Handling Customer service Customer support Email Handling Phone Support Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Vacation Rental Management Company needs someone to offer phone support generally during the hours of 3PM EST to 11PM EST. Responsibilities: Appropriately directing calls for the following: *Customer Check-Ins *Client Care *Billing Issues Phone Support Specialist will summarize calls in written form and direct them to Management Must be able to work at least Monday through Saturday Strong spoken and written English skills are a must Spanish Speaking Skills are desirable (not required) Communication: Phone
Skills: Administrative Support Call Handling Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a customer service rep to: -Answer emails and Fresh Desk tickets from customers -Manage orders (Shopify, Amazon, eBay, Magento) -Manage inventory in Stitch Labs (with our fulfillment partner giving physical inventory info) -Enter new products into the system -Answer chat messages from the website Customer communications will be about FPV racing drones, the status of their eCommerce orders, shipping information and quotes, re-seller inquiries, distribution inquiries, and much more. We have technical experts that can answer questions, tickets can be dispatched to them and they can help train.
Skills: Administrative Support Customer service Customer support Email Handling Freshdesk Logistics & Shipping Magento Shopify Virtual Assistant
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
You may initially be required to work for 10/hrs a week for integration and training. When you are up to speed, you would be required to work 20/hrs a week during US Central Time business hours (CST), which is 13 hours ahead of Manila time. Job Description: We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities: ● Effectively manage large amounts of outgoing and incoming calls ● Generate sales leads ● Identify and assess customers’ needs to achieve satisfaction ● Build sustainable relationships of trust through open and interactive communication ● Provide accurate, valid and complete information by using the right methods/tools ● Meet personal/team sales targets and call handling quotas ● Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution ● Keep records of customer interactions, process customer accounts and file documents ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers Requirements: ● Proven customer support experience ● Track record of over-achieving quota ● Strong phone contact handling skills and active listening ● Familiarity with CRM systems and practices ● Customer orientation and ability to adapt/respond to different types of characters ● Excellent communication and presentation skills ● Ability to multi-task, prioritise, and manage time effectively ● College degree Technical Requirements ● A working computer with basic Office apps – Documents, Spreadsheets, Presentations ● Reliable high-speed internet connection, wired (DSL/cable) – at least 1Mbps download speed. ● A working microphone and speakers ● A quiet working environment. How to Apply To be considered for this position, please 1. Send us a proposal with the following: ● A cover letter – written on the body of the email message. ● Updated resume indicating contact details – email & Skype included ● A voice sample – record a 1-minute self-intro. This requirement will help us gauge your English proficiency/language skills. Note: Please follow application instructions. This job puts a premium on attention to details. Thank you and good luck!
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hello every one. I am looking for a very professional, friendly hardworking receptionist virtual assistant who can follow up with all my calls I have come in from my receptionist who screen them; then you follow up with scripts that I will provide you.
Skills: Call Handling Customer service Customer support Phone Support Virtual Assistant
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a Property Manager with front line experience in Customer Service and a background in Property Management. Skills: Good Interpersonal skills - Clear English is a must Good clear Communicator Solution Driven Good with understanding a variety of household maintenance issues and potential solutions (Work Order Avoidance) Great at Coordinating outside vendors We have a portfolio of 23 houses that requires someone part time to monitor the phone and emails and be on call. Experience within this field is a must and preferably someone that provides Property Management Phone/Email services and is looking for another client. An in house Property Manager is on staff that calls and issues can be escalated too but this position will be the front line.
Skills: Call Handling Customer service Customer support Email Handling Phone Support Telephone Handling Virtual Assistant