Comm100 is the leading provider of on-demand customer service and communication solutions that enable businesses of any size to better server, inform, and convert their customers. Comm100’s products include Live Chat, Email Marketing, Support Ticket, Help Desk, Forum and Knowledge Base. As our business is growing, we are looking for a professional technical support to join our team. The product you will be providing service for is Comm100 Live Chat. Comm100 Live Chat is an enterprise-grade live support solution that enables business and organizations to engage their website visitors in real time so as to improve conversions, sales and customer satisfaction. First released in 2009, Comm100 Live Chat has now grown to be an award-winning product.
Comm100 provides 24/7 online technical support. This is a full time position, where you will be providing technical support online. Comm100 will provide product training.
• Provide product technical support for clients mainly through live chat and email. Phone support is desired
• Troubleshooting, record/escalate issues and manage customer expectations
• Answer sales inquiries, qualify leads and address associated resource
• Contributing to team effort by accomplishing related results as needed
• 3+ years of experience in software related customer service and technical support
• Bachelor degree in software engineering , computer science or related majors is preferred
• Excellent oral and written English skills
• Experience in presales is a plus
• Experience in CRM , call center or customer communication industry is a plus
• Experience in software development is a plus
For more information about Comm100 and this position, please visit our website: www.comm100.com