1+ years experience in a customer service environment where technical support at a Tier 1 level is a primary job function
Basic to intermediate level knowledge of Windows Desktop operating systems, Windows/Mac is required; previous experience providing support is preferred; an advanced level knowledge is preferred but not required.
Experience in handling technical support for Windows and Mac operating systems, anti-virus, software drivers, desktop assist software, etc
A minimum of 2 years in a call center, inbound or outbound, handling all types of customer inquiries, returns, diffusing escalated calls, etc
Ability to diagnose basic to intermediate technical issues involving software applications and interfaces
Demonstrate sound interpersonal skills and a commitment to provide accurate information to customers regarding Provo Craft’s products and services.
Demonstrate a positive attendance record and a commitment to arrive at work on time and when scheduled
Must be willing to commit to schedule flexibility to allow Provo Craft to meet its customers’ call patterns including evenings and Saturday work