Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, Im debt collection agency owner. Now looking fo call agent. Main dutie: do voice calls usig skype. You will be provided with: -list of persons you need to call -skype account to do calls(you will not need to use your personal account) -detailed information about what to say You will need to do calls and inform people how much they owed and how they can pay. This job will take about 1-2 hours per day.
  • Number of freelancers needed: 5
Skills: Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Company Description: -------------------- Badger Maps creates mapping software to make service and outside sales people more efficient in the field. We take the hassle out of these jobs, making it easy to optimize driving routes, create visit history with customers, and visualize and filter customers on a map by any attribute. We have a ton of incredibly enthusiastic customers who really love our software. We're a profitable and fast growing startup based in San Francisco that is looking to better support our customers when they have issues. That's where you come in! Job Overview: ------------- With fast growth comes more support tickets! We use ZenDesk for our support platform, and we need help to quickly triage and help out customers with their issues. Your job will be to quickly respond to new customer requests with friendly, helpful, and proactive support. We will take our time to train you on how our software works, all the little quirks, and also to read through a bunch of already completed tickets so you have a sense of how to respond in many different situations. We'll guide you through the whole process, and we'll be here to help whenever you have any questions. Our goal is to make you an incredible online support rep for us. Qualifications we are looking for: ---------------------------------- * Excellent written English * Flawless grammar and punctuation usage * Experience in a support role * Ability to follow guidelines for Badger Maps support (you will be supplied with clear examples and guidelines) * Fast and accurate typing skills * Ability to quickly learn and understand a new piece of software, along with all of its little quirks * Great troubleshooting ability, and to quickly understand the question a customer is trying to ask * Prior experience using ZenDesk is a big plus * Prior experience working for a SaaS (software as a service) company is a huge, HUGE plus * Ability to work full time * Positive and open to constructive criticism * Owns fully functioning computer with webcam and very stable internet connection * Good character (follows company policies, embodies our values, honest, team player, etc.) * Easy-going but works hard Application Requirements: ------------------------- * Complete UpWork profile * Cover letter specific to this job * Are available to work 40 hours per week Interview Plan: --------------- 1. Application Review 2. 20 minute English assessment test through Duolingo 3. Answer two example support questions using our walkthrough videos as a source of information 4. Final Interview 5. Job Offer We're a fun, easy-going company that likes to see people grow. Check us out on the web: Company Website: Youtube:
  • Number of freelancers needed: 2
Skills: Customer service Customer support Email Handling Email Technical Support English Helpdesk Technical Support Zendesk
Fixed-Price - Intermediate ($$) - Est. Budget: $700 - Posted
Customer Support Agent - US/Canada ONLY If you are not located in the US or Canada, your submission will be ignored. Native English speaking required. This position will require basic technical ability with customer service to customers worldwide. The right candidate for this position will be comfortable with electronics and possess organizational skills to be able to meet daily goals. Responsibilities include: Logging, troubleshooting, and assisting customers with basic technical issues Order fulfillment for educational institution orders Assisting customers via a support ticket system (Zendesk) Assisting customers with troubleshooting hardware issues via live chat (ZopIm) and video chat (Skype and Google Hangouts) Attending regular virtual meetings as needed Basic sales and order support for our customers This position reports directly to the Customer Support Manager and Upper Management as required. Requirements for the position: Experience with virtual customer service (email, IM, video support) Comfortable using Windows, Mac OS, iOS, and Android operating systems Experience with Wordpress and/or Basic PHP Experience with Woocommerce is a plus Be a self-starter with the ability to work with minimal supervision A willingness to learn and grow with a start up This is a full time, long term position. Please do not apply if you do not plan for a long term position.
Skills: Customer service Customer support Email Handling Hardware Troubleshooting Helpdesk Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Work Hours  Monday & Wednesday 7:30 AM -- 5:00 PM. Tuesday, Thursday & Friday 8:00 AM -- 5:00 PM. After hours on call rotation every 3-4 weeks. 1 hour lunch. Minimum Job Requirements  Ability to speak clear and articulate English.  Ability to read and follow scripts in a conversational manor.  Basic computer data entry knowledge. Primary Job Function  Receive, schedule and record incoming service and maintenance calls from customers.  Resolve customer concerns quickly and to the satisfaction of the customer.  Insure that all maintenance and service technicians have full schedules.  Make follow-up calls for quality control to existing customer base.  Offer products and services to new and existing customers.  Offer and schedule maintenance tune-ups o new and existing customers.
  • Number of freelancers needed: 50
Skills: Appointment Setting Customer support Lead generation Telephone Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for the next superstar addition to our already successful team. If you are looking for a long term, full time, permanent position with opportunity for growth read on... You will be helping our customers with all support related inquiries including: Incoming phone support Password resets Navigating the website. Setting up their website. Monitoring facebook groups. (approving members) Answering support questions. Following up with customer inquiries via email or phone. Posting content which we provide on our social media. And other admin tasks as assigned. To preform this job, you must be highly service oriented and truly have the customers best intention in mind (nothing less would be accepted as we have the highest standards in the industry!) Requirements. Must be available FULL TIME, not part time, or short hours. Must be computer savvy, previous experience a must. HIGHLY customer service oriented, always working with a smile and genuinely helping the clients. Positive attitude. High-Level english a MUST. (you will be talking to people over the phone as well so you must have GREAT english) HUGE PLUS if you have previous SEO experience (mention exactly what you did and your achievements) If you are interested, simply reply to this post and include the words, IM A CUSTOMER SERVICE SUPERSTAR! in the first line. We are looking to hire immediately so you need to be available to meet over skype for a video interview as soon as you are contacted. And be ready to start the job immediately if you are selected. We hope to speak with you soon.
  • Number of freelancers needed: 99
Skills: Call Handling Customer service Customer support Data Entry Email Handling Internet research Phone Support Search Engine Optimization (SEO) Telemarketing Telephone Handling Virtual Assistant
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
You will be part of the IT remote technical help desk support group that will receive general IT calls from customers and provide over the phone IT break fix assistance. You are required to have High English speaking ability. Required skills Windows XP, Windows 7, 8, 10 Windows Server 2003 + Office 2003+ Outlook setup and troubleshooting General Printer and peripheral troubleshooting ability Mac OS support ability an advantage. Staff will be paid per technical ticket raised, and successfully closed. Support calls will be directed to you via Skype call, or similar
  • Number of freelancers needed: 3
Skills: Computer Networking Email Technical Support Helpdesk Mac OSX Administration Microsoft Active Directory Microsoft Exchange Server Microsoft Office Microsoft Outlook Microsoft Server Microsoft Windows Server Network Administration Phone Support Technical Support VMware Administration VPN Windows 7 Administration Windows 8 Administration Windows Administration Windows XP Administration
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Freelancer required for answering after hours phone calls for booking medical appointments. Logging on to our clinic remote desktop software in Australia, you will interact with our medical appointment software to enter new patient details and book appointments. You will search our appointment diary for available spots and negotiate with the patient a date and time that suits them. You will explain details of the practice, the clinic address, the fees, and the need to obtain a referral from their family doctor. Requirements Fluent English - mandatory Minimum 1,000 hours worked in Job History and/or 100% Job Success rate - mandatory Skype experience, HD headset, own computer Experience with remote desktop use and technical expertise Broadband internet access Availability during the relevant hours to answer a minimum of 95% of calls within 3 rings Experience with medical appointment bookings or as a medical receptionist Need to sign binding confidentiality agreement Our existing receptionists and manager will train you in our systems and scripts. We envisage this role will be ongoing for many years, and will prefer a candidate who is likely to remain committed to this job long term. Initially your role will be limited to making new patient appointments and we expect only a few calls a week. We hope if you can make a success of the role that would increase to 5-6 calls a day and eventually, after 6-12 months once you have demonstrated an in depth understanding of our business, the role will be expanded to deal with existing patient enquiries. Your application should include details of any medical industry experience you have, as well as provide evidence of a high level of experience using Skype or a similar service to manage multiple phone calls at once.
Skills: Appointment Setting Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
customer service (alorica) samsung .seca more than 2 years , i need the freelancer to support me at the beginning , i have experience in customer service , about the clients i need to show them my QOS is higher , and show them my profesionlism , and them respect the ruler of the work , no quesrtion for the freelancer now thank you
  • Number of freelancers needed: 2
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Looking for someone with strong written and spoken English skills. You should know how to carry a casual conversation in person and via email. I will train you on the kind of email/social media interactions initially so you can start handling them for me. You should be comfortable with setting appointments with potential clients and jumping on skype calls with them. Must be very accessible on skype and must follow through on tasks with regular updates. Thx.
Skills: Appointment Setting Call Handling Cold calling Customer service Customer support Email Etiquette Email Handling English Phone Support Telephone Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Call accounts receivable and remind them when their payment is due. Must be able to communicate well with customer and note any concerns with account.